Sav Refurbishing Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

  • SAP resolution
  • Coaching and mentorship
  • Staff management
  • Data analytics
  • Employee training
  • Quality assurance optimization
  • Training and development
  • Organizational skills
  • Relationship building
Education and Training
Ramapo College Of New Jersey Mahwah, NJ Expected in 06/2001 Bachelor of Science : Marketing - GPA :
Lennar - SAV/Refurbishing Manager
Bear, DE, 04/2020 - Current
  • Trained and developed SAP project teams and provided consistent guidance.
  • Partnered with stakeholders and senior management to drive SAP objectives.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Defined department objectives and monitored performance to facilitate operations.
  • Hired, trained and developed service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Managed service department budget and investigated and resolved discrepancies.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through effective analysis of key metrics.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Informed and educated department employees on changes from management.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Motivated, led and supported employees to maintain low turnover.
  • Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce lost items, eliminate bottlenecks and enhance storage management.
  • Directed cycle counts every day and full audits every [Timeframe].
  • Revamped inventory processes to align supply levels with projections.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Trained staff on material handling processes to reduce shipping times.
  • Managed vendor relationships to support supply chain and maintain product quality.
Movado Group, Inc. - SAV Supervisor
City, STATE, 05/2013 - 04/2019
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Complied with company policies, objectives and communication goals.
  • Created training manual for all employees to use as reference guide.
  • Aided onboarding team members with one-on-one training sessions.
  • Delivered exceptional customer service and handled all inquiries and complaints.
  • Addressed areas that needed improvement and observed team's performance.
  • Supervised team of [Number] employees and delegated duties and responsibilities to each member.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including [Workshop Name] and [Workshop Name].
  • Reviewed account and service histories to identify trends and issues.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved profit margins by streamlining operations and workflow.
Movado Group, Inc. - Service Supervisor
City, STATE, 11/2007 - 05/2013
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Delivered exceptional customer service and handled all inquiries and complaints.
  • Addressed areas that needed improvement and observed team's performance.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Managed schedules of team of [Number] personnel to keep all shifts properly staffed.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.

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Resume Strength

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  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • Ramapo College Of New Jersey
Job Titles Held:
  • SAV/Refurbishing Manager
  • SAV Supervisor
  • Service Supervisor
  • Bachelor of Science

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