Over 8+ years of experience in I.T industry with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, IT Customer Communications and developing cost effective solutions to meet customer business requirements. Experienced in ITIL Service Support areas of Incident, Problem, Change, Release, and Configuration Management. ITIL V3 foundation certified As a Business Analyst helped the team in Business process improvement, data analysis and warehouse management, Design Forms employs root cause analysis to identify issues and develop process improvements that lead to cost savings with exceptional planning and implementation capabilities. Researches, evaluates, and recommends enterprise forms tools, processes, workflows. Developed the business strategies to bridge the gap between business problems and technology solutions. Competency Areas: Defines and documents customer business functions and processes. Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Develops and maintains working relationships with other business areas to assist with strategic Enterprise goals. Researches, evaluates, and recommends enterprise forms tools, processes, workflows. Acts as a liaison between end-users, technical analysts, information technology analysts, consultants and other organizations in the analysis, architectural, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Analyzes the feasibility and develops requirements for new systems and enhancements to existing systems and ensures the system design fits the needs of the users. Provides business partners with direction and communication as needed. Design new and revised form layouts utilizing a dedicated form development software package. Tracks and fully documents the changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Identifies opportunities for improving business processes through information systems and/or non-system driver changes, assists in the preparation of proposals to develop new systems and/or operational changes. Consults with business partners to provide technical advice on forms/communications. Research and drafts recommendations regarding current issues and potential trends. Participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service Senior Business, Data and Statistical Analyst with experience in SAS development and testing in financial, Banking, Manufacturing and Healthcare industries. Executed Enterprise Data and Analytics data quality tests/assessments and data cleansing activities. Knowledge of frequency and duplicate analysis, redundancy analysis, data extraction techniques and applications. Enthusiastic to develop new skills in a dynamic environment. Prepared and published customized reports/dashboards. Converted MicroStrategy reports into Tableau. Extensive experience to use MS Office products like Excel, power point, word and Visio Experience with Excel functionality including pivot tables Extensive experience on Documenting process steps to support future process development and product offering Extensive experience on reviewing existing application, design and suggest ways to increase efficiency, functionality, and performance. Extensive experience on all phases of project lifecycle (design, build, test, and implementation), including business process change and enhancements Extensively involved in the creation of SAS data sets, reports, listings, and graphs according to the Standard Operating Procedures (SOPS). Experience on gap analysis on business requirements and technical design, recommend adjustments if necessary Experience in using various MS office tools for analyzing, arranging and presenting data. Working knowledge of SQL. Result oriented, committed and hard working with a quest to learn modern technologies and undertake challenging tasks. Ensured accuracy, completeness, integrity, consistency, uniqueness, and timeliness of data. Good analytic skills pertaining understanding a business domain coupled with excellent teamwork and effective communication skills.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: