Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced SAP Basis Consultant with over 10 years of experience in SAP. Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Confident in orchestrating installation and maintenance of SAP solutions at any scale. Adaptable to functioning within secure and public environments. Managed all phases of product lifecycles, from initial installation, through patching and maintenance to end-of-life measures. Provides hands-on technical support and remote training services designed to guarantee flawless operations.

Skills
  • Implementing security measures
  • Organization and Time management
  • Technical Analysis
  • Servers expertise
  • Training & Development
  • Implementing security measures
  • Performance Tuning
  • Database Management
  • System upgrades
  • Linux operating system
  • Planning and Coordination
  • Adaptability
  • Net Weaver
  • J2EE
  • Customer service
  • Microsoft Office
Work History
SAP Basis Consultant, 10/2019 to 07/2021
AccentureMilwaukee, WI,
  • SPOC for change request management using Solman 7.2 CRM. Hands-on experience on importing production transports using CRM tool.
  • Business Process Operations – Monitoring for different Business Process across all Landscape. Used different KPIs like job monitoring, Idoc/trfc/qrfc monitoring etc.
  • Client maintenance including client creation, local client copy, remote client copies and client export/import.
  • Kernel upgrade and patch updates as per EWA recommendation.
  • Applying SAP licenses and renewing Maintenance certificate, spool administration, Background job analysis and performance / workload analysis and trouble shooting.
  • Preparing solution documentation for changes requests (admin / urgent and normal changes)
  • Creation of Problem management, Incident management, service management templates
  • Performed EWA configuration, managed system configuration, and alert configuration.
  • Performed large maintenance is like NJ5 to NJ9 on clustered architecture. Co-ordinates with AIGGS infrastructure team for LPAR level maintenance with HA.
  • Performed Landscape synchronization activities. Pre & post clone activities, BDLS using SAP BASIS technologies, TDMS data masking using Solman system. User master export / import, RFC backup, partner profile backup and import.
  • Performed kernel, patch updates ST-PI, ST-A/PI, Add-on installations SPAM /SAINT upgrade, Host agent upgrade, SAP JVM update, GRC patch updates, SAPCL and DB2 client upgrade.
  • Performed BOBJ administration (promotion management, monitoring of CMC for entire landscape on daily basis and applying license if required).
  • Implementation of OSS notes, .SCA file deployment using telnet and NWDS.
  • Participating into major incident bridge calls and make sure that high impact incidents get right attention and resolution within SLA.
  • Daily Monitoring activities like Analyzing ABAP Dumps, Update Monitoring, Alert Monitors, System Traces, Out-dated lock Entries, active users, and work processes & server
  • Effectively communicate and interact with technical personnel in solving complex business and technical problems.
  • Ability to complete tasks within critical timelines and work well in high-energy environment.
  • Manage SAP router configuration for SAP Support.
  • Design and document security administration policies and procedures for production environment and train helpdesk to perform basic operations tasks on SAP.
  • Relocate SAP RAC Services from one box to another box.
  • Creating and rebuilding Oracle Database Index online and monitoring table space usage, file system, table space and BR Tools.
SAP Basis Consultant, 11/2016 to 03/2019
AccentureSaint Louis, MO,
  • Installed and configured of SAP ECC 6.0 and SAP Net Weaver 2004s components running on Oracle 10g.
  • Configured transport layers and development classes. Assigned projects to CTS requests and performed development and customizing transports between systems (STMS).
  • Performed client copy, remote client copy, User export and User deletion, involved in setting up Central user administration and Maintained Users by using User central administration.
  • Applied support packages, kernel upgrades, transport tools, and applied OSS notes.
  • Involved in setup profile generator to create authorization profiles. Created users and assigned appropriate authorizations/profiles to them.
  • Configured parameter settings in instance profile, configured background jobs, used developer trace files and ABAP short dumps for troubleshooting problems.
  • Performing SAP J2EE administration, applying Maintenance Patches.
  • OSS Notes - Checking for all Pre-requisites and applying OSS Notes.
  • Applied Support Package Stack (SPAM) using Java Support Package Manager (JSPM).
  • Configured Solution manager for Central system monitoring, Early watch alert Reports for all production systems, NWA tool to monitor ABAP and Java Instances, SLD.
  • Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
  • Performed root cause analysis on technical issues and developed effective resolutions.
SAP Basis Administrator, 09/2015 to 07/2016
Albany International CorporationRochester, NH,
  • Expertise in providing primary support for R/3 related systems. Apply support packages and add-ons.
  • Provide 24 hrs. Support for mission critical system software, possible on call schedule.
  • Effectively communicate and interact with technical personnel in solving complex business and technical problems.
  • Ability to complete tasks within critical timelines and work well in high-energy environment.
  • Prepare status reports and attend status meeting.
  • Research and provide directions for SAP Software corrections including SAP OSS notes and SAP support packages.
  • Managed SAP router configuration for SAP Support.
  • Design and document security administration policies and procedures for production environment and train helpdesk to perform basic operations tasks on SAP.
  • Creation of client landscape and client copies and maintain RFC connections.
  • Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
Portal &Basis Administrator, 05/2013 to 09/2015
Accenture Contractor JobsSeattle, WA,

Sap portal health check, resolving issues and directing functional issues to respective Teams.

  • Managed and monitored all installed systems for highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
  • Defined enterprise processes and best practices and tailored enterprise processes for applications
Basis Administrator, 05/2011 to 04/2013
BHPB, SAPCity, STATE,
  • Single handed delivery of day-to-day deliverables in areas such as system monitoring reports working on service request etc.
  • Daily activities such, System lock, Update error, ABAP Dump error, Monitoring Buffers and System logs.
  • User administration, SOX and compliance teamwork Worked on creating Authorizations to users.
  • Performed client administration for craft client, copy client, deleted client and export and import client.
  • Performed system administration, certification maintenance, transport management and system monitoring.
  • Conducted root cause analysis using performance monitoring tools and corrected inefficient database operations.
  • Evaluated database reports and created action plans to address gaps.
  • Diagnosed and executed resolution for all network and server issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Conducted root cause analysis using performance monitoring tools and corrected inefficient database operations
  • Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices
Education
SSC: , Expected in 05/2004
Fatima Vidyalaya - Mahabubnagar,
GPA:

GPA: 82

Intermediate: , Expected in 05/2006
Loyola Junior College - Mahabubnagar,
GPA:

GPA: 90

B. Tech: Electronics And Communication Engineering, Expected in 2010
SVITS - Mahabubnagar,
GPA:

GPA: 70

Accomplishments
  • Received appreciation from the client for sending the deliverables on time with out any issue and handling the shift during the critical issues single handed .
  • Analyzed, conceived and implemented backup strategy that saved the customer 80% of monthly backup cost .
  • Proven leadership skills of handling multiple SAP Basis Teams and providing direction to successful SAP installation and help resolve any issue to provide deliverables.
  • Documented and resolved a critical issue which made the client save from a big loss.
  • Supervised team of 15 staff members.
  • Achieved 100 results by completing and resolving all the user raised request with accuracy and efficiency.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good

resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Fatima Vidyalaya
  • Loyola Junior College
  • SVITS

Job Titles Held:

  • SAP Basis Consultant
  • SAP Basis Consultant
  • SAP Basis Administrator
  • Portal &Basis Administrator
  • Basis Administrator

Degrees

  • SSC
  • Intermediate
  • B. Tech

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: