Animal-loving Customer Service professional offering exemplary telephone and customer service skills. Looking to grow with company through long-term employment and gaining new knowledge. Hardworking employee known for remaining composed and confident in high-stress situations. Compassionate and active listener who strives to connect with clients, as well as client's pets. Previous experience working with animals and deep understanding of the bond between owners and pets. Extremely outgoing, strong team-player, and enthusiastic employee striving to thrive in a warm, caring environment.
Skills
Capable handling multi-line phone system
Strong work ethic
Compassionate, active listener
Excellent interpersonal communication
People-oriented
Exceptional customer service experience
Ability to multi-task efficiently and remain organized
Eager to learn and grow with company
Maintains warm, professional appearance and demeanor in high-stress environments
Experience working with animals
Work History
Sanitation Technician , 03/2020 - Current Wayne Farms, Inc. – Albertville, AL,
Worked with team members to maintain strict cleanliness standards of residential and commercial properties.
Implemented extra protections during seasons with higher risks of infections such as flu or COVID-19.
Maintained safety standards by using appropriate protective gear and adhering to best practices.
Swept, mopped, vacuumed and sanitized all areas of facility, including office areas, hallways, break room, conference rooms, restrooms, bedrooms, and bonus rooms.
Satisfied customer needs on every call with knowledgeable service and quick responses.
Adequately performed job duties while standing, kneeling, bending, and moving for entire shift.
Head Cashier, 03/2018 - 03/2020 Petco – Dover, NH,
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Maintained courteous and professional demeanor when interacting with co-workers and customers.
Trained as Customer Service Representative, Paint Associate, and Sales Associate to provided back-up coverage to provide customers with optimal support.
Documented customer information and product needs into POS system.
Successfully utilized multi-line telephone system and directed calls to proper departments.
Temporary Team Member, 12/2017 - 02/2018 Kohler – VA, State,
Assisted in construction of store interior and followed strict guidelines on placement, safety, labeling, and goals.
Maintained productive, efficient approach to all tasks.
Developed strong cooperative relationships with coworkers and managers.
Sought out ways to go above and beyond job requirements.
Lifted, stacked and transported boxes weighing up to 50 pounds.
Stocked merchandise and displayed promotional signs throughout store according to layout diagram.
Actively trained as cashier to assist team during grand opening week.
Cashier , 02/2016 - 03/2017 Chick-Fil-A Inc. – City, STATE,
Promoted customer loyalty by efficiently handling food and service complaints.
Performed shift change tasks each day to keep store efficient and neat.
Assisted customers in choosing menu items by providing food complementing information.
Assisted counter staff in packing ready orders and distributing to customers.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Processed payments and counted change to complete transactions.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Greeted customers, offered assistance and provided knowledgeable support.
Mentored new employees by explaining cleaning tasks, customer service, POS system, position requirements, and company expectations.
Education
High School Diploma: , Expected in - Callaway High School - Hogansville, GA GPA:
Graduated in Top 10% of Class
National Honor Society Member
Gained college credits via Dual Enrollment at West Georgia Technical College and Point University
No Degree: Sociology, Expected in - LaGrange College - La Grange, GA GPA:
No Degree: Social Work, Expected in - Augusta State University - Augusta, GA GPA:
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