Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Risk analysis and management
  • Budgeting and forecasting
  • Cost reduction strategies
  • Business administration
  • New product introductions strategies
  • Contract Negotiation
  • Business planning
  • Management information systems
  • Teambuilding
Work History
01/2021 to 06/2022
Sanitation Supervisor Conagra Brands, Inc. Milton, PA,
  • Cultivated professional working relationships with peers and supervisors.
  • Managed staff hiring, training and supervision..
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10+ member management team with related direct reports.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Sped up completion of orders resulting in rapid delivery and increased customer satisfaction.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated schedules and reviewed work performance for staff.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Oversaw, coached and evaluated 10+ employees.
  • Supervised ongoing daily production phases.
05/2017 to 02/2020
Shift Lead Supervisor Paradies Lagardère Travel Retail San Diego, CA,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Managed staff hiring, training and supervision.
09/2003 to 02/2017
Company Owner Hatfield Cleaners City, STATE,
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Aligned branding initiatives and sales strategies with client goals.
  • Supported company goals through careful reinvestment of profits.
  • Managed 10+ employees by supervising daily tasks.
  • Created vision and mission for cleaning and sanitation company and kept employees focused on achieving both.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored over 20+ employees' day-to-day activities and made plans to rectify issues.
Expected in 08/2023
Associate of Science: Medical Billing And Coding
Daymar College - Clarksville - Clarksville, TN,
Expected in 09/2019
Morehead State University - Morehead, KY,

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School Attended

  • Daymar College - Clarksville
  • Morehead State University

Job Titles Held:

  • Sanitation Supervisor
  • Shift Lead Supervisor
  • Company Owner


  • Associate of Science
  • GED

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