Salesforce Business Analyst with In-depth working knowledge of CRM setup, Configuration, Customization, Administration,Reporting, Data Analysis , Migration, Mapping, and Integration. Resourceful, energetic, competent and results-oriented multitasker with extensive experience in SDLC methodologies like Waterfall, and Agile/Scrum. Strong business acumen, attention to detail, excellent verbal & written communication and interpersonal skills.
Certifications
Certified Salesforce Platform App Builder
Certified Salesforce Administrator
Skills
Testing and troubleshooting
In-depth knowledge of Salesforce
Data collection and analysis
Workflow analysis
Expert in Excel and Visio
Microsoft SQL
Agile methodology
Documentation review
JIRA software
Jira issue tracking
Self-motivated professional
Reporting and Dashboard creation.
Power BI
Education
North Lake CollegeIrving, TXExpected in 05/2014 – –Associate of Science:Computer And Information Sciences - GPA:
Links
https://trailblazer.me/id/Jessica
Work History
Rightpoint - Salesforce Business Analyst Seattle, WA, 12/2019 - Current
Implemented BI solution framework for end-to-end business intelligence projects using Power BI and Einstein Analytics.
Facilitated daily stand ups(Internal and Contractors), sprint planning, Sprint review, backlog grooming, Sprint Demos and post deployment validation meetings between the business and the technical team.
Acted as a liaison between the main developers and the Business Users resulting in a 90% success rate in new feature enhancements and 70% reduction in bugs that required hot fixes.
Collaborated with the different departments to create a process that enabled communication to all teams prior to making any enhancements to avoid conflicts once the enhancements were deployed to production.
Created sequence diagrams and use case specifications to facilitate the developers and stakeholders in understanding business process during the installation and integration of several applications including but not limited to vLocity, DocuSign, Chargent, Formstack and Copado.
Created reports and dashboards in Salesforce and PowerBI to assist all teams across the company to track performance, revenue and also projections. This entailed the writing of SQL scripts to extract data from azure DB, Reports and Dashboard creation in Salesforce for different departments with different access levels and pulling performance reports from Jira using the PowerBI/Jira integration addon.
Assisted in setting up the Jira instance for thei Salesforce
Lead the Data Cleanup project for a parent Company (AHS) during the installation of the Salesforce instance. Duties included Process documentation, Solution Design, Field/Object/Process flows creations, third party app integration (Chargent and Formstack),Support and Sales process implementation, Member enrollment process automation, Dashboards and Reports creation, Data clean up in Excel prior to moving the QuickBooks data into Salesforce and .Enhancement Project. This entailed the creation of bug, epics, and story workflows and addition of Custom fields and JQL filters to better track progress and performance.
Rightpoint - Salesforce Business Analyst Houston, TX, 09/2015 - 12/2019
Served as liaison between business and technology department, enhance communication lines between executives, managers, peers
Worked on the designing of custom objects, fields, role-based page layouts, custom reports, report folders, report extractions to various formats, Dashboards and various other components as per the business requirements
Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports & dashboards
Continuously identified and implemented CRM business process improvements and changes, in close coordination with IT, including third party add-on solutions or other connected software applications, including Power BI
Created various Reports and Dashboard with Power BI to assist Sales managers to monitor the adoption of CPQ after migration from the Legacy Order Entry System
Analyzed the changes performed in CRM application for the Operations Department, translated them to business and functional requirements for Service Cloud in SFDC
Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams
Responsible for documenting user stories, business rules and workflow diagrams for the operations functionality
Reviewed Test case, Test data and Test Scenario to make sure testing should perform properly
Closely monitored the Testing, Facilitated UAT Sessions & worked on defect life cycle using JIRA
Actively participated in Post Production Validation (PPV) and handled issues appropriately
Vmly&R - Business Systems Analyst Miami, FL, 12/2014 - 09/2015
Analyzed and discussed the business and functional requirements with the Engineering department to determine the Hardware and Software requirements
Supported installation, troubleshooting and maintenance of Assembly and Engineering Applications (CATIA, Pro-E, AS-400, Polyworks)
Worked with Finance Department and Vendor Sales Teams in procuring equipment and software Licenses
Used Salesforce, SQL, Crystal Reports, Excel for reports & ticketing and Dameware and Goverlan for inventory and remote support
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
Responsible for overall system administration, application integration, data quality, process improvement, and content management in GICS(Proprietary Infosys System for HR)
Set up user accounts, security levels, sharing rules, permission, profile settings and user roles in GICS
Developed user training guides, dashboards, reports for new and existing GICS users
Created weekly and monthly progress and performance reports for the Senior HR Partners
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