Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Over 8+ years of IT experience for working as Senior Business Analyst, Application Support analyst and application admin with excellent customization and implementation experience for Financial and Networking domain. Experience in Administration, Design, Development, Configuration, and Implementation and support experience with finance related application and platform. Around 3 years of experience in Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration. Expertise in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc. Extensive knowledge in creating various UML diagram like Use case diagram, Activity Diagram and Sequence Diagram. Excellent experience working with sandbox and production environments. Excellent technical writing skills to create Business Requirements Document BRD, Functional Specifications Document FSD, Nonfunctional Requirements Document and Use Cases Specifications. Experience of setting & maintaining CPQ Environment in Salesforce CPQ. Involved in all requirement gathering and impact analysis activities. Experience in reviewing the Client Requirements and Business Specifications, analyzing the impacts and feasibility. Design Process Diagram, Activity Diagram, Use Cases, end to end data flow and also preparing the screen mockups and design and develop the application architecture. Extensive knowledge of implementation cycle in Sales, Marketing, Service and support modules. Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules. Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access and Visio. Strong knowledge of the SDLC methodologies like Agile, Scrum and Waterfall models. A professional with experience in the areas of Business Analysis, Project Management, Strategic Planning, Business Process Modeling and Reengineering, System Designing, Development, Testing and Validation. Facilitated requirement discussion with business owners and technical developers, gathered, documented and managed requirements using Rational Requisite Pro. Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ. Expert in translating business requirements and user expectations into detailed Functional Specifications (FS) by employing UML structure.

  • Workflow Approvals
  • Salesforce CPQ
  • Apex Classes & Apex Triggers
Work History
Salesforce Business Analyst, 03/2020 to Current
Accenture Contractor JobsFort Lauderdale, FL,
  • Business interaction to understand customer requirements.
  • Experience in defining architectural components.
  • Created user Roles and Profiles and sharing settings.
  • Used field level security along with page layouts to manage access to certain fields.
  • Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
  • Managed and monitored various scrum events through agile delivery process, worked closely with project manager, product owner and stakeholders to ensure their expectations are met.
  • Developed a web-to-lead functionality to site which directs leads to Salesforce CRM.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
  • Organized review meetings with various stakeholders and preparing the Business Requirement Document.
  • Experience in preparing the Functional Requirement Document by coordinating with software team and by managing relationship with programmers and bridged communication between end users and development team.
  • Hands on experience with Business Management System.
  • Involved in preparing Process Flow Diagram another UML Diagram.
  • Developed a Root Cause Analysis report using MS Office.
  • Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
  • Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Ensured integrity of incident data through Weekly scrubbing session and finalize the impacts and root cause, group responsible and any other information supposed to go on reports.
  • Helped the developing teams in mapping the data and testing teams during testing phases.
  • Clarified issues with developers during efforts to validate designs and functional specifications.
  • Updated Weekly Operational report on OneNote tool.
  • Conducted the project meetings successfully by coordinating all users, technical staff and support personnel.
Business Systems/Functional Analyst, 09/2017 to 01/2020
Iheartmedia, Inc.Norfolk, VA,
  • Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities.
  • Worked on SFDC Configuration & Setups for Profiles & Roles setup, Data Management, Collaboration, Access Management.
  • Involved in data mapping and migration of data from legacy systems to Objects and fields.
  • Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis.
  • Interpreted business requirements into SFDC system functionality.
  • Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
  • Used web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Designed and configured complex price rules, conditional discounts and price matrices for clients using CPQ technologies.
  • Created Custom Controllers to make external web service callouts, validate and insert data.
  • Conducting Impact Analysis, reviewing all the objects and their relationships to the accounts, contacts and to-be- converted child objects to evaluate the scale of the impact.
  • Leading the data analysis to identify all the data conforming and not conforming to initial introduction from the customer, to identify relevant approaches.
  • Conducted deep impact analysis on the campaigns, accounts, contacts for both way sync integration between constant contact application and salesforce.
  • Worked in Cross Functional team environment, served as a liaison between SME's, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.
  • Gathering and documenting Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS).
  • Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
  • Participate in workouts with team and stakeholders to align the business process across SalesForce and Sales Workbench systems CPQ requirements.
  • Architect the end-to-end data flow across CRM, multiple AppExchange products and several legacy systems including identifying complex integration use cases and object data mapping for high-volume data migration.
Business Analyst, 01/2015 to 08/2017
Accenture Contractor JobsNew Orleans, LA,
  • Assist with business analysis efforts to define the enterprise records management policies.
  • Worked with Business team to understand the business/user requirements.
  • Maintain EDI maps to ensure compliance with business requirements.
  • Support post trade securities flow.
  • Monitor merchant settlement files.
  • Monitor both the inbound and outbound flows to make sure there are no errors in the system.
  • Onboard new vendors.
  • Develop relationships with different departments to ensure timely successful delivery of the requirements.
  • Setup users to access the FTP sites.
  • Working closely with the Business teams to resolve the defects/bugs found during testing.
  • Monitor daily errors in the File transfer operations and fix the solution within the defined SLA.
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
  • Complete the configuration for user stories within Salesforce products, like the Financial Services Cloud.
  • Assist financial customers using sales and service functions along with E.
  • TRADE’s investing tools.
  • Maintain understanding of E.
  • TRADE’s platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes.
  • Embrace E.
  • TRADE’s single instance strategy for by supporting governance processes and designing business solutions with governance models.
  • Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Perform database password change every 6 months in accordance with SOX compliance.
  • Participate in business requirements discussions and implementation efforts to put the designs into records management solution using the ZL Unified Archival web-based application.
  • Configured ZL application with the setup and maintenance of following:.
  • ZL File Connectors.
  • Setup servers for folder crawling.
  • Created File projects and define the policies, which govern the archiving requirements.
  • These policies include configuring Archiving policy, Retention policy, Stubbing policy, Record Declaration policies.
  • Define Retention periods.
  • Setup Users to access the ZL application according to their roles granted by Records Management.
  • Setup the File Plan in collaboration with the Records Management team to define the Record Categories/Departments.
Salesforce Business Analyst, 07/2012 to 12/2014
Navient CorporationCity, STATE,
  • Created business process workflow diagrams (activity diagrams) using Rational Rose.
  • Worked closely with Business Users in improving their business processes using SFDC.
  • Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
  • Closely worked with consultants while implementing the solutions for the needs of organization.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Experience in developing custom objects and work-flow business rules.
  • Involved in SFDC application support for end users.
  • Able to guide the team on usage of agile practices and values.
  • Interacting with various business team members to gather and document the requirements for in house online education collaboration portal.
  • Analyzed the requirements and finalize the deliverable/scope.
  • Created Business Process Model.
  • Track the reports on the basis of finalized time frame.
  • Track the activities on the basis of finalized deliverable/scope.
  • Managed complete product backlog, sprint backlog, bugs and their assignments.
  • Used Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
Bachelors: CSE, Expected in 2010
Bandari Srinivas Institute of Technology/JNTU - ,

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Job Titles Held:

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