Over 8+ years of IT experience for working as Senior Business Analyst, Application Support analyst and application admin with excellent customization and implementation experience for Financial and Networking domain. Experience in Administration, Design, Development, Configuration, and Implementation and support experience with finance related application and salesforce.com platform. Around 3 years of experience in Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration. Expertise in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc. Extensive knowledge in creating various UML diagram like Use case diagram, Activity Diagram and Sequence Diagram. Excellent experience working with salesforce.com sandbox and production environments. Excellent technical writing skills to create Business Requirements Document BRD, Functional Specifications Document FSD, Nonfunctional Requirements Document and Use Cases Specifications. Experience of setting & maintaining CPQ Environment in Salesforce CPQ. Involved in all requirement gathering and impact analysis activities. Experience in reviewing the Client Requirements and Business Specifications, analyzing the impacts and feasibility. Design Process Diagram, Activity Diagram, Use Cases, end to end data flow and also preparing the screen mockups and design and develop the application architecture. Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules. Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules. Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access and Visio. Strong knowledge of the SDLC methodologies like Agile, Scrum and Waterfall models. A professional with experience in the areas of Business Analysis, Project Management, Strategic Planning, Business Process Modeling and Reengineering, System Designing, Development, Testing and Validation. Facilitated requirement discussion with business owners and technical developers, gathered, documented and managed requirements using Rational Requisite Pro. Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ. Expert in translating business requirements and user expectations into detailed Functional Specifications (FS) by employing UML structure.
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