SALES TRAINING MANAGER Resume Example
Strategic and operational responsibility for learning and development of sales and operations: through creating highly effective training programs. Adaptable to varying needs of the organization, prized to enhance organizational effectiveness. Manages projects, coordinates activities and recommends solutions for process change. Consults with executive staff and human resources, to manage broad and complex projects, which requires comprehensive knowledge of business operations, sales and training. Responsible for leadership development and recommendations for process change to various departments operationally.
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- Responsible for creating and implementing training programs and overseeing the development of careers within the organization. Sets performance metrics, evaluates productivity, and helps agents acclimate to the culture of the organization. Responsible for project management of IT and Analytics Departments.
- Develop, implement, and monitor training programs within an organization. Conduct orientation sessions.
- Develop and train sales, customer service and collections representatives through on-going training in products and services.
- Create testing and evaluation processes. Conduct performance evaluations. Provide performance feedback.
- Evaluate needs of company and plan training programs accordingly.
- Responsible for recruiting and providing HR assistance when needed.
- Provide leadership development education.
- Build solid cross-functional relationships.
- Provide logistical support, course development, delivery, evaluation, process measurements, and ROI.
- Function as liaison and project manager on all sales analytics and IT project
- A mission driven position with the responsibility of driving fund raising efforts in 7 communities. Responsible for strategically and tactically growing volunteer development to reach a portfolio, through project management, planning and volunteer management. Responsible for recruiting, attendance and survivor participation which will culminate in a moving experience on the day of each event. Additional retentive responsibilities measured through efforts of returning participants.
- Goal-oriented
- Mastered Consultative Selling Skills
- Current accomplishments include building relationships which resulted in new Relay for Life events in 2013
- Full product line responsibility for direction and managing sales and marketing efforts strategically and tactically, with responsibility for hiring, training and motivating inside and outside sales consultants. Responsible for 8% revenue growth and 11% productivity growth year over year.
- Accomplishes marketing and sales and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions through sales matrices; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Reporting to the CEO, hired to lead team of 5 sales professionals to hit aggressive revenue targets for this provider of English language development curriculum and training. Challenged to penetrate education accounts in the face of budget cuts. Succeeded in securing 2 new major accounts during a hard economic year.
- Maintains sales staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
- Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialog gguides; providing information; answering questions.
- Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams. ◆ Optimize sales effectiveness of LAUSD. ◆ Through strategic marketing campaigns develop client base and train representative to attain new clients and manage current accounts.
- Served as LEAD SALES MANAGER for Corwin Press and SENIOR SALES REPRESENTATIVE for Sage Publications. Built and facilitated teams of sales professionals in developing sources of business by focusing on key demographics and influencer's in the education industry. Plan and organize product seminars, training classes and operating manuals.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. ◆ Successfully achieved 120% of annual sales goal, while growing a competitive territory by 29%. ◆ Selected to train and orient six new hires; created a complete training manual. ◆ Demonstrated strong presentation skills and product knowledge in delivering group presentations to a diverse clientèle; also mentor and coach selected staff in one-on-one situations. ◆ Received numerous corporate-sponsored certificates in PSS, Team Leadership, Time Management and related topics.
OSHA 30 Hour Certification 2014
Volunteer Coordinator / Fund Raiser
Personally tutored high-school students in Mathematics; raised scores by one grade.
Danced with the "Fast Break Dancers" for half-time programs at sports events.
Volunteer for Santa Monica Women's Homeless Shelter: Santa Monica, CA Volunteer with Hope for Kids, Los Angeles, CA & Baton Rouge,
LA Ballet Teacher (part-time)
Sales, Training, Sales Manager, Recruiting, Annual Sales, Merchandising, New Products, Pricing, Sales Professionals, Budget, Coaching, Marketing, Accounts By, Existing Accounts, Lead Sales, Mentor, New Accounts, New Hires, Of Sales, Presentation Skills, Sales Presentations, Sales Representative, Senior Sales, Solutions, Territory, Time Management, Project Management, Advertising, And Marketing, And Sales, Audits, Compensation, Field Sales, Forecasting, Market Share, Outside Sales, Sales And, Sales Consultants, Sales Objectives, Sales Quotas, Sales Volume, Scheduling, Through Sales, Accounts In, Answering, Clients, Major Accounts, Operations, Regional Sales, Sales Staff, Strategic Marketing, Telemarketing, All Sales, Collections, Content Development, Course Development, Credit, Customer Service, Hr, Leadership Development, Liaison, Metrics, Project Manager, Receptionist, Retail Sales, Roi, Sales Training, Testing, Training Programs, Fundraising, Goal-oriented, Mathematics, Forklift, Osha 30, Osha 30 Hour, Osha 40 Hour
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Resume Overview
School Attended
- Southern University
Job Titles Held:
- SALES TRAINING MANAGER
- SR. RELAY MANAGER
- CURRICULUM SALES MANAGER
- REGIONAL SALES MANAGER
- SALES MANAGER
Degrees
- Certification : Volunteer Coordinator / Fund Raiser, Mathematics , 2014
Certification : Forklift Operation , 2014
B.S. : Mathematics , 1992
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