(555) 432-1000,
, , 100 Montgomery St. 10th Floor
  • Confident and self-driven Agile Senior Business Analyst with above eight years' experience across Healthcare, telecommunication and Banking industries. Objective is to lead a team to design, implement and support high quality system development for end clients. Skillful in using heuristic techniques to problem solving under pressured environments. Summary
  • I understand, at full length; SDLC methodologies, particularly; Waterfall, Agile Scrum, and Hybrid.
  • I have embraced a singular ability to develop; effective high quality documents and presentations for diverse audience.
  • Led/conducted requirements gathering processes and techniques by using different elicitation methods such as client interviewing, requirements workshops, interface analysis, prototyping,survey/questionnaire, focus groups, document analysis, observations.
  • Performed due diligence with proposed vendors to analyze the risk in the business transaction.
  • Throughout my career I have conducted GAP, Impact, SWOT, Cause & effect analysis, Root cause, Cost-benefit analysis, feasibility studies, and risk analysis
  • Throughout my experience, I have gained substantial skills using UML Modeling like activity diagrams, sequence diagrams, use case diagrams, process work -flow diagrams, interaction overview diagrams, class diagrams.
  • Experience in conversion of business process functionality into System Requirement Specifications.
  • I am proficient in SOA implementation, with good knowledge of web services, web methods, XML, WSDL.
  • I had a well established and a consistent interaction with the technical squad, so that i can ensure the functional and technical implementation of the business requirements.
  • I have a good knowledge of Databases, Relationships and OLAP operations like roll up, drill down, slicing/dicing, using BI tools.
  • With my previous experience in healthcare, I have acquired a good comprehension of compliance and terms such as Medicaid, Medicare, HIPPA, FHIR and HL7.
  • Field Service Lightning Consultant
  • Servant Leadership
  • User stories, Use cases, QA, UATs, Data Mapping, BI reporting.
  • Agile planning, estimation and coaching
  • Change Management
  • Agile Project Management
  • Intermediate Coding
  • Project Management Tools Jira, MS SharePoint
  • Reporting tools: Tableau, PowerBI, Crystal Reports
  • Web Technologies: XML, HTML, Json, SOAP, JavaScript, Web Services, API, SOAP, RESTful, AJAX
  • Visualizations and Prototyping: MS Visio, Rational Rose
  • DataBase: SQLserver
  • API, Orchestration layers, webservices/micro-webservices, SOAP & REST APIs Interpersonal Java, Progress Management Communication, Estimating, JavaScript, Project Management, Reporting, Strategy
Education and Training
Salem State University Salem, Expected in 05/2016 Bachelor's : Business Administration, International Business, Political Science - GPA :

Dean's List

University Of Mohammed 5 , Expected in 06/2010 Associate Degree in Business Administration : Accounting And Business Management - GPA :
Rochester Institute Of Technology , Expected in Scrum Master Accredited certification : - GPA : Data Analytic And Visualization in Health Care Automation Anywhere AA RPA Business Analyst And Administrator
Rochester Institute Of Technology Rochester, NY Expected in : Data Analytic And Visualization in Health Care - GPA :
Microsoft , Expected in : Querying Data With Transact-SQL Certification - GPA :
Strategism Inc , Expected in : IT Business Analyst Certification - GPA :
UIPATH , Expected in : RPA Business Analyst And Administrator - GPA :
Automation Anywhere AA , Expected in : RPA Business Analyst - GPA :
Accentcare - Sales Force Business Analyst
Tucson, AZ, 03/2018 - 10/2020

Project overview: Implementation of retail module of Salesforce across the retail outlets for B2B Sales; to capture leads and manage appointments, while easily handling off data and orders to the company's existing back end infrastructure. The project I worked on; was mainly based on the Salesforce CPQ configuration, data migration and SAP (ERP/CRM) Salesforce integration.

  • Participated in the potential activity around Salesforce implementation as needed (requirement gathering, gap analysis, demos, estimating and project planning).
  • Facilitated business requirement interview sessions by working with business stakeholders from all across departments including marketing teams to reach solutions.
  • Used Agile methodology and I provided guidance from inception during the project implementation.
  • Collected sales records & trends and evaluated performance measured against sales quotas.
  • Used both of my functional and technical expertise to form part of delivery team designing and implementing software as a service (SaaS) solutions.
  • Assisted in the data migration development strategy from legacy system to Salesforce platform.
  • Organized JAD session with SME's and technical teams including( dev leads, QA teams, system architects) and I worked closely along with the quality assurance teams so that I can ensure the alignment of the acceptance criteria.
  • Analyzed sales and performance records, interpret results of overall sales, I have also recommended product promotions or other marketing activities.
  • Analyzed line of business operations (product lines, customer segments) to determine profitability and to establish a baseline for action and operational alignment and, I communicated sales reporting and sales forecasting to senior management.
  • Analyzed results and set up reports containing respective conclusions, ideas, and general guidance.
  • Conducted technical grooming sessions to ensure and enhance existing product capacity and i provided consistent technical support when it comes to enhancements, bug fixes for end user troubleshooting and "how to" assistance.
  • Environment: Telecommunication (CPNI, CALEA, ETC, TPV), CRM/ERP, Service lightening, SAP, SF CPQ, Google tools (sheets, LucidChart, Docs..).
Wells Fargo - RPA Business Analyst
City, STATE, 01/2016 - 02/2018

Project Overview: I worked in the implementation of the RPA technology in the loan origination process for lending solutions. The project was based on automating repetitive tasks and reducing data entry costs and errors.
As an RPA business analyst , I managed the project from
inception to closure, from capturing high level requirements to leading multiple teams to ensure smooth deliverables.

• Defined and reviewed project scope, performed business relationship management, while maintaining profitable engagement with key stakeholders; to identify processes to be automated.
• I was the main coordinator from the development to the submission of RPA
milestone deliverable, including (PDD, SDD AND BPA RELEASES)
• Worked with diverse teams when it comes to the business requirements identification; including functional and process design, prototyping, testing and support procedures.
• Performed feasibility analysis, complexity analysis and ROI analysis and presented a summary to the internal key stakeholders and walk them through to be design of the automated process.
• Calculated automation percentage in addition to FTE (Full Time Employee) benefit; while maintaining initial prioritization and working on assisted and unassisted automation processes.
• Before beginning the automation; I obtained sign offs after presenting business cases to SMEs. Between the developers and the business, I was the primary point of communication.
• Translated requirements into detailed functional designs for development testing, not to forget to mention; implementation after facilitating sessions with
the solution architect teams. and SMEs. I have also recorded defects that were identified by users in the UAT.
• I have assisted SAP General Ledger & Asset consultant in assets and corporate reporting, and configuration support

• I routinely and consistently delivered weekly status updates which includes, assumptions, dependencies, change requests, risks and defects to business and program manager.
Environment: Banking (Ofec, HMDA, TRID, GDPR) UIPATH, SAFe, Java, SOAP/REST Web Service, MS Vision, MS Share point, JIRA, Confluence, Github, Jenkins, Mockup Screens.

Davita INC - Business Analyst, Business Analyst
City, STATE, 10/2014 - 12/2015

Project Overview: The legacy EHR was no longer supporting new patient records due to record retention policy, the hospital adapted a new EHR system that can meet the requirements.

Key responsibilities.

  • I Worked closely with HIT consultant to ensure that organizations comply with federal regulations.
  • I also helped in delivering new information to multiple levels of an organization, including stakeholders.
  • Maintained a close partnership with CIMO to maintain the success of the project and assure the complete table structure of the legacy EHR, so that they could extract the data and deliver it to the staff of the target system.
  • Worked closely with compliance consultant to ensure the transparency, privacy and governance meet the HIPPA Compliance standards.
  • Assisted the data migration team in CCD extraction and evaluation, clinical data mapping, configurations, testing,. Validation, data import and issue resolution.
  • Created Power interest grids to identify key stakeholders for eliciting high level requirements.
  • I conducted focus group and brainstorming meeting, not to forget to mention elicitation techniques with stakeholders; in addition to the facilitation of JAD session with the business and technical squad in order to have sufficient facts and figures for requirements.
  • Facilitated and arranged conference calls, and business Interviews with stakeholders and end use.
  • Effectively conducted Change Request Management (Scope Creep) and assigned priority on each change.

Environment: Scrum, JIRA, RDMS, HIPPA, HL7, LOINC, SNOMED CT, MS VISIO, Informatica, PowerBI., The organization was implementing a new human resource management software. - Junior Business Analyst (Summer Intern)
City, STATE, 04/2014 - 08/2014
  • I assisted senior business analyst and project manager in requirement gathering, also created and maintained procedures and documentation.
  • I assisted in organizing and conducting meetings, briefings, JAD sessions and demonstrations with stakeholders.
  • Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders or the project.
  • Helped resolving day-to-day technology needs of the business unit with a focus on the analysis of processes.
  • Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do; conducting informal meetings ad hoc as needed.
  • Provided overall project management to multiple projects successfully completing them on schedule and on budget.
  • Worked with the clients on the final signing process in the User Acceptance stages.
Additional Information
  • Activities and Honors , Dean's List all semesters.
Activities and Honors
  • NABA 2014 — 2015 Salem State University President Chapter
  • Volunteer French Tutor Salem Public School District
  • Vice president African students Union
  • Events planner and seasonal Emcee Bates hall (south campus) resident assistant
  • Women in Agile Conference , Washington, D.C. August 2019
  • Agile Alliance technical conference, Raleigh NC April 2016. Multicultural Ambassador for the International students Association.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Salem State University
  • University Of Mohammed 5
  • Rochester Institute Of Technology
  • Rochester Institute Of Technology
  • Microsoft
  • Strategism Inc
  • Automation Anywhere AA

Job Titles Held:

  • Sales Force Business Analyst
  • RPA Business Analyst
  • Business Analyst, Business Analyst
  • Junior Business Analyst (Summer Intern)


  • Bachelor's
  • Associate Degree in Business Administration
  • Scrum Master Accredited certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: