Sales Force Business Analyst Resume Example

Project Overview: I worked in the implementation of the RPA technology in the loan origination process for lending solutions. The project was based on automating repetitive tasks and reducing data entry costs and errors.
As an RPA business analyst , I managed the project from
inception to closure, from capturing high level requirements to leading multiple teams to ensure smooth deliverables.

• Defined and reviewed project scope, performed business relationship management, while maintaining profitable engagement with key stakeholders; to identify processes to be automated.
• I was the main coordinator from the development to the submission of RPA
milestone deliverable, including (PDD, SDD AND BPA RELEASES)
• Worked with diverse teams when it comes to the business requirements identification; including functional and process design, prototyping, testing and support procedures.
• Performed feasibility analysis, complexity analysis and ROI analysis and presented a summary to the internal key stakeholders and walk them through to be design of the automated process.
• Calculated automation percentage in addition to FTE (Full Time Employee) benefit; while maintaining initial prioritization and working on assisted and unassisted automation processes.
• Before beginning the automation; I obtained sign offs after presenting business cases to SMEs. Between the developers and the business, I was the primary point of communication.
• Translated requirements into detailed functional designs for development testing, not to forget to mention; implementation after facilitating sessions with
the solution architect teams. and SMEs. I have also recorded defects that were identified by users in the UAT.
• I have assisted SAP General Ledger & Asset consultant in assets and corporate reporting, and configuration support

• I routinely and consistently delivered weekly status updates which includes, assumptions, dependencies, change requests, risks and defects to business and program manager.
Environment: Banking (Ofec, HMDA, TRID, GDPR) UIPATH, SAFe, Java, SOAP/REST Web Service, MS Vision, MS Share point, JIRA, Confluence, Github, Jenkins, Mockup Screens.

Project Overview: The legacy EHR was no longer supporting new patient records due to record retention policy, the hospital adapted a new EHR system that can meet the requirements.

Key responsibilities.

• I Worked closely with HIT consultant to ensure that organizations comply with federal regulations.
• I also helped in delivering new information to multiple levels of an organization, including stakeholders.
• Maintained a close partnership with CIMO to maintain the success of the project and assure the complete table structure of the legacy EHR, so that they could extract the data and deliver it to the staff of the target system.
• Worked closely with compliance consultant to ensure the transparency, privacy and governance meet the HIPPA Compliance standards.
• Assisted the data migration team in CCD extraction and evaluation, clinical data mapping, configurations, testing,. Validation, data import and issue resolution.
• Created Power interest grids to identify key stakeholders for eliciting high level requirements.
• I conducted focus group and brainstorming meeting, not to forget to mention elicitation techniques with stakeholders; in addition to the facilitation of JAD session with the business and technical squad in order to have sufficient facts and figures for requirements.
• Facilitated and arranged conference calls, and business Interviews with stakeholders and end use.
• Effectively conducted Change Request Management (Scope Creep) and assigned priority on each change.

Environment: Scrum, JIRA, RDMS, HIPPA, HL7, LOINC, SNOMED CT, MS VISIO, Informatica, PowerBI., The organization was implementing a new human resource management software.

• I assisted senior business analyst and project manager in requirement gathering, also created and maintained procedures and documentation.
• I assisted in organizing and conducting meetings, briefings, JAD sessions and demonstrations with stakeholders.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders or the project.
• Helped resolving day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do; conducting informal meetings ad hoc as needed.
• Provided overall project management to multiple projects successfully completing them on schedule and on budget.
• Worked with the clients on the final signing process in the User Acceptance stages.