LiveCareer-Resume

sales executive hospitality cultural consultant resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent Executive with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Performance Evaluations
  • Recruitment and Hiring
  • Teamwork and Collaboration
  • Team Leadership
  • Documentation and Reporting
  • Verbal and Written Communication
  • Onboarding and Orientation
  • Employee Coaching and Motivation
  • Training and Development
  • Complex Problem Solving
  • Cost Control
  • Problem Resolution
  • Budget Management
  • Project Planning
  • Staff Training
  • Calm Under Pressure
  • Negotiation and Conflict Resolution
  • Inter-Department Collaboration
  • MS Office
  • Managing goods and suppliers in support of events
Education and Training
Palomar College San Marcos, CA Expected in : Music Education - GPA :
Salt Lake Community College Salt Lake City, UT Expected in : Business Administration and Management - GPA :
Salt Lake Community College Salt Lake City, UT Expected in : Fashion Design - GPA :
Southern New Hampshire University Hooksett, NH Expected in : Psychology - GPA :
Experience
Diageo - Sales Executive - Hospitality/Cultural Consultant
Kingshill, VI, 03/2022 - Current
  • Coordinated extensive planning, development of project milestones and budget for complex contracts.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Followed up face-to-face guest interaction with email, phone, or mail correspondence.
  • Developed and maintained records on customer contacts and used information to support effective follow-up opportunities.
  • Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Procured new business to generate sales and boost pipeline.
  • Helped customers find specific products, answered questions and offered product advice.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy and procedure knowledge to serve as resource for both coworkers and customers.
  • Connected with customers using consultative and relationship-driven techniques.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Built and removed different displays and specific products based on customer requirements.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Issued requests for information and requests for quotes to evaluate competing bids.
  • Compared domestic and international sourcing opportunities to analyze financial and logistical cost.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Sourced unique items and built relationships with vendors to reliably deliver high-quality goods.
  • Negotiated preferred terms and conditions for company to achieve significant savings.
  • Fostered relationships with vendors to save costs and secure sourcing contracts.
  • Monitored supplier performance and engaged in corrective action to assure quality goods and services.
  • Reduced cost of sourcing projects by 5% average through market mitigation, demand management and negotiations.
Enterprise Information Services - Owner/Account Manager - B2B Business Development
Merced, CA, 07/2015 - Current
  • Effectively built relationships with both established and potential customers.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Prepared contracts and completed sales with new and existing clients.
  • Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Defined translation needs of over 50 annual clients.
  • Clarified issues related to meanings of words, concepts, practices or behaviors.
  • Safeguarded translated data by following ethical codes and industry best practices.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Coordinated with vendors, suppliers and manufacturing personnel to resolve technical and quality issues.
  • Tested final products to ensure quality.
  • Conducted maintenance and repair on production equipment.
  • Transported material to correct locations and documented inventory changes.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.
  • Provided technical training on our products and services to independent contractors (interpreters, AV technicians).
  • Implemented plans for storage and arrangement of stock to determine warehouse configuration, setup, movement, rearrangement and traffic flow.
  • Resolved in-house production inefficiencies, establishing qualifications and procedures for sub-contracting and outsourcing.
  • Solicited observations from vendors and took feedback from customers.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Updated corporate traveler profiles with current information for optimal recordkeeping.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Contacted vendors for information on inbound or outbound shipments.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
Riley Blake Designs - Sales Specialist
City, STATE, 02/2018 - 02/2019
  • Stayed up to date on company products and services to support sales objectives.
  • Educated customers on product features and technical details to highlight benefits.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Took over inactive accounts, growing sales from $5,000.00 total sales a month to $85,000.00 a month, within 3 months. The final 3 months sales were over $150,000.00 each month.
  • Write, completed and filed documentation to finalize sales.
  • Researched competitors, economics and other key facets to better understand current market trends.
  • Compiled key customer data to plan selling strategies and identify specific client needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Adhered to company initiatives and achieved established goals.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared documentation to track and report on damaged or missing items.
Winder Farms - Call Center Supervisor
City, STATE, 03/2006 - 10/2008
  • Delivered constructive call process feedback.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Planned staff and training meetings and scheduled conference rooms.
  • Conducted monthly training for call center staff on products and promotions.
  • Implemented new training program that increased team sales 15% in first month.

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Resume Overview

School Attended

  • Palomar College
  • Salt Lake Community College
  • Salt Lake Community College
  • Southern New Hampshire University

Job Titles Held:

  • Sales Executive - Hospitality/Cultural Consultant
  • Owner/Account Manager - B2B Business Development
  • Sales Specialist
  • Call Center Supervisor

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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