Sales Coordinator (Midas Hospitality) Resume Example
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SALES COORDINATOR (MIDAS HOSPITALITY)
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.
Skills
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Experience
San Manuel Indian Bingo & Casino | Highland , CASales Coordinator (Midas Hospitality)06/2019 - 08/2020
- Monitored emerging market opportunities to bring in new accounts.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Returned phone messages and emails within 24hrs and responded to complaints before issues escalated.
- Inputted customer data into system, updating information regularly with changes necessary to ensure guests properly taken care of.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
- Reviewed operational records to prepare productivity reports and track guest volume and sales trends.
- Gathered information from clients for entry into computer database.
- Generated contracts, proposals, letters, and reports for guests.
- Collaborated with sales director, general manager, assistant manager to implement processes, identify and correct problems and document revisions for procedures.
- Partnered with sales representatives during customer consultation to build guest relations.
- Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
- Assisted all management with running reports and completing necessary tasks to prevent departmental backlog.
Springhill Suites | City , STATEExecutive Housekeeping Manager (Midas Hospitality)05/2018 - 06/2019
- Organized supplies for efficient use based on expected customer and employee needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Managed laundry department with proper care and attention to needs of different linens.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Established and implemented new procedures for standard maintenance scheduling.
- Managed team of employees, daily progress reports and overall project planning.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Provided insight and information to management regarding onsite improvement project specifications.
- Implemented improved training procedures to better develop new personnel.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Helped in other management departments such at AGM and GM as well as Front Desk Supervisor.
Staybridge Suites | City , STATEExecutive Housekeeping Manager (Midas Hospitality)03/2017 - 05/2018
- Organized supplies for efficient use based on expected employee and guest needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Managed laundry with proper care and attention to needs of different linens.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Minimized costs by working and negotiating with multiple suppliers.
- Managed team of employees, daily progress reports and overall project planning.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Provided insight and information to management regarding onsite improvement project specifications.
- Implemented improved training procedures to better develop new personnel.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Springhill Suites (Midas Hospitality) | City , STATEHotel Housekeeper11/2016 - 03/2017
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Observed all sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Staged all offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
- Informed appropriate facilities personnel of required repairs or upgrades to equipment.
- Maintained prescribed stock levels within housekeeping carts, preserving availability of all necessary consumable cleaning fluids and equipment for other personnel.
- Reported incidents of property damage to Executive Housekeeper, documenting any destruction for loss prevention purposes.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Organized supplies for efficient use based on expected customer needs.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coached new employees by demonstrating approved cleaning procedures.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Swept and damp-mopped private stairways and hallways.
- Used Ecolab cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
William Chrisman High School | CityHigh School Diploma05/2001
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Resume Overview
School Attended
- William Chrisman High School
Job Titles Held:
- Sales Coordinator (Midas Hospitality)
- Executive Housekeeping Manager (Midas Hospitality)
- Hotel Housekeeper
Degrees
- High School Diploma
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