route supervisor machine stocker machine tech resume example with 8+ years of experience
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in customer service . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Unloaded daily delivery trucks using equipment such as heavy coolers and ice cream to quickly remove and stage products.
- Performed inventory counts and stocked merchandise.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as 65 pounds.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Created monthly meetings for cashiers and membership desk associates.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Collected room deposits, fees and payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Designed employee work schedules to address complete operational needs.
- Checked guests in out of hotel, made reservations and processed payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 50 customer calls per day.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Monitored office supplies by checking inventory and placing orders.
- Coordinated pick-up and delivery of express mail services.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered over 50 customer calls.
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Resume Overview
School Attended
- Loara High School
Job Titles Held:
- Route Supervisor, Machine Stocker, Machine Tech.
- Front Desk Supervisor
- Front Desk Receptionist
Degrees
- High School Diploma
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