Rooms Division Manager Resume Example
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ROOMS DIVISION MANAGER
Professional Summary
Accomplished professional equipped with a proven track record in supporting pertinent hotel operations. Excels in leading and developing top-performing staff. Goes above and beyond expectations to ensure that all guest needs are met in a timely, courteous, and safe manner.
Skills
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Work History
Rooms Division Manager, 03/2008 to Current
Aparium Hotel Group – Tampa , FL
Aparium Hotel Group – Tampa , FL
- Excelled in overseeing daily hotel operations as Rooms Division Manager which include Front Office, Housekeeping - headed initiatives to accelerate guest survey scores from 81% to 97% in an 8-month span and decreasing office expenses by as much as 40%.
- Manage daily operations of Accounting, which includes managing expenditures, Accounts Payable and Receivable, Operations Reports, Month End procedures.
- Manage daily operations of Human Resources which include recruitment, payroll, and new hire training.
- Reduced employee turnover in housekeeping and front office by 90%.
Front Desk Manager, 03/2003 to 02/2008
Wyndham Worldwide – Santa Ana , CA
Wyndham Worldwide – Santa Ana , CA
- 1192 rooms, with 1 restaurant, a concierge floor, 2 bars, and 60,000 square feet of meeting space.
- Managed, hired and trained a team of 3 managers and 24 associates.
- Raised Associate Satisfaction Survey Scores from 74% to 84% during tenure.
- Managed Schedules, employee reviews, and attendance.
- Manage Expenditures for Front Office.
- Manager On Duty (3/03 - 8/04), resolved service failures to guest satisfaction
Security Supervisor, 01/2002 to 03/2003
Hei Hotels & Resorts
Hei Hotels & Resorts
- 419 rooms, with 20,000 square feet of meeting space, and one restaurant
- Manage security department of 4 officers.
- Managed Payroll.
- Developed and directed safety program.
Loss Prevention Manager, 04/1997 to 11/2001
Gamestop Corp. – Norwalk , SC
Gamestop Corp. – Norwalk , SC
- 544 Rooms, with 50,000 square feet of meeting space, with one restaurant.
- Managed workers compensation and general liabilities programed saving 250k within first 18 months.
- Managed 12 Loss Prevention Officers, 1 Shipping and Receiving Clerk.
Education
Associate of Applied Science: Criminal Justice, 2008
Northwestern College - City, State
Northwestern College - City, State
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Resume Overview
School Attended
- Northwestern College
Job Titles Held:
- Rooms Division Manager
- Front Desk Manager
- Security Supervisor
- Loss Prevention Manager
Degrees
- Associate of Applied Science : Criminal Justice , 2008
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