Accomplished professional equipped with a proven track record in supporting pertinent hotel operations. Excels in leading and developing top-performing staff. Goes above and beyond expectations to ensure that all guest needs are met in a timely, courteous, and safe manner.
Skills
Cost reduction strategies
Project planning and development
Budgeting and forecasting
Customer relations specialist
Process improvement
Results-oriented
Advanced training in RDP (Resort Data Processing) and PMS (Marriott's Property Management System)
Risk management
Human resources management
Finance background
Employee relations
Expense reports
Performance evaluations
Management information systems
Work flow planning
Project management
Education
Northwestern CollegeChicago, ILExpected in 2008 – –Associate of Applied Science:Criminal Justice - GPA:
Work History
Aparium Hotel Group - Rooms Division Manager Tampa, FL, 02/2008 - Current
Excelled in overseeing daily hotel operations as Rooms Division Manager which include Front Office, Housekeeping - headed initiatives to accelerate guest survey scores from 81% to 97% in an 8-month span and decreasing office expenses by as much as 40%.
Manage daily operations of Accounting, which includes managing expenditures, Accounts Payable and Receivable, Operations Reports, Month End procedures.
Manage daily operations of Human Resources which include recruitment, payroll, and new hire training.
Reduced employee turnover in housekeeping and front office by 90%.
Wyndham Worldwide - Front Desk Manager Santa Ana, CA, 02/2003 - 01/2008
1192 rooms, with 1 restaurant, a concierge floor, 2 bars, and 60,000 square feet of meeting space.
Managed, hired and trained a team of 3 managers and 24 associates.
Raised Associate Satisfaction Survey Scores from 74% to 84% during tenure.
Managed Schedules, employee reviews, and attendance.
Manage Expenditures for Front Office.
Manager On Duty (3/03 - 8/04), resolved service failures to guest satisfaction
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