(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Accomplished professional equipped with a proven track record in supporting pertinent hotel operations. Excels in leading and developing top-performing staff. Goes above and beyond expectations to ensure that all guest needs are met in a timely, courteous, and safe manner.
  • Cost reduction strategies
  • Project planning and development
  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Results-oriented
  • Advanced training in RDP (Resort Data Processing) and PMS (Marriott's Property Management System)
  • Risk management
  • Human resources management
  • Finance background
  • Employee relations
  • Expense reports
  • Performance evaluations
  • Management information systems
  • Work flow planning
  • Project management
Northwestern College Chicago, IL Expected in 2008 Associate of Applied Science : Criminal Justice - GPA :


Work History
Aparium Hotel Group - Rooms Division Manager
Tampa, FL, 02/2008 - Current
  • Excelled in overseeing daily hotel operations as Rooms Division Manager which include Front Office, Housekeeping - headed initiatives to accelerate guest survey scores from 81% to 97% in an 8-month span and decreasing office expenses by as much as 40%.
  • Manage daily operations of Accounting, which includes managing expenditures, Accounts Payable and Receivable, Operations Reports, Month End procedures.
  • Manage daily operations of Human Resources which include recruitment, payroll, and new hire training. 
  • Reduced employee turnover in housekeeping and front office by 90%.
Wyndham Worldwide - Front Desk Manager
Santa Ana, CA, 02/2003 - 01/2008
  • 1192  rooms, with 1 restaurant, a concierge floor, 2 bars, and 60,000 square feet of meeting space.
  • Managed, hired and trained a team of 3 managers and 24 associates.
  • Raised Associate Satisfaction Survey Scores from 74% to 84% during tenure.
  • Managed Schedules, employee reviews, and attendance.
  • Manage Expenditures for Front Office.
  • Manager On Duty (3/03 - 8/04), resolved service failures to guest satisfaction
Hei Hotels & Resorts - Security Supervisor
, , 2002 - 02/2003
  • 419 rooms, with 20,000 square feet of meeting space, and one restaurant
  • Manage security department of 4 officers.
  • Managed Payroll.
  • Developed and directed safety program.
Gamestop Corp. - Loss Prevention Manager
Columbia, SC, 03/1997 - 10/2001
  • 544 Rooms, with 50,000 square feet of meeting space, with one restaurant.
  • Managed workers compensation and general liabilities programed saving 250k within first 18 months.
  • Managed 12 Loss Prevention Officers, 1 Shipping and Receiving Clerk.

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School Attended

  • Northwestern College

Job Titles Held:

  • Rooms Division Manager
  • Front Desk Manager
  • Security Supervisor
  • Loss Prevention Manager


  • Associate of Applied Science

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