Accomplished professional equipped with a proven track record in supporting pertinent hotel operations. Excels in leading and developing top-performing staff. Goes above and beyond expectations to ensure that all guest needs are met in a timely, courteous, and safe manner.
Cost reduction strategies
Project planning and development
Budgeting and forecasting
Customer relations specialist
Advanced training in RDP (Resort Data Processing) and PMS (Marriott's Property Management System)
Human resources management
Management information systems
Work flow planning
Rooms Division Manager, 03/2008 to Current The Chateau Hotel & Conference Center – Bloomington, IL
Excelled in overseeing daily hotel operations as Rooms Division Manager which include Front Office, Housekeeping - headed initiatives to accelerate guest survey scores from 81% to 97% in an 8-month span and decreasing office expenses by as much as 40%.
Manage daily operations of Accounting, which includes managing expenditures, Accounts Payable and Receivable, Operations Reports, Month End procedures.
Manage daily operations of Human Resources which include recruitment, payroll, and new hire training.
Reduced employee turnover in housekeeping and front office by 90%.
Front Desk Manager, 03/2003 to 02/2008 Chicago Marriott Downtown – Chicago, IL
1192 rooms, with 1 restaurant, a concierge floor, 2 bars, and 60,000 square feet of meeting space.
Managed, hired and trained a team of 3 managers and 24 associates.
Raised Associate Satisfaction Survey Scores from 74% to 84% during tenure.
Managed Schedules, employee reviews, and attendance.
Manage Expenditures for Front Office.
Manager On Duty (3/03 - 8/04), resolved service failures to guest satisfaction
Security Supervisor, 01/2002 to 03/2003 Wyndham Chicago Hotel
419 rooms, with 20,000 square feet of meeting space, and one restaurant
Manage security department of 4 officers.
Developed and directed safety program.
Loss Prevention Manager, 04/1997 to 11/2001 Renaissance Chicago Hotel – Chicago, IL
544 Rooms, with 50,000 square feet of meeting space, with one restaurant.
Managed workers compensation and general liabilities programed saving 250k within first 18 months.
Managed 12 Loss Prevention Officers, 1 Shipping and Receiving Clerk.
Associate of Applied Science: Criminal Justice, 2008 Northwestern College - Chicago, IL