SEARCH

Rooms Division Manager Resume Example

Resume Score: 70%

Love this resume? Build Your Own Now
ROOMS DIVISION MANAGER
Professional Summary
Accomplished professional equipped with a proven track record in supporting pertinent hotel operations. Excels in leading and developing top-performing staff. Goes above and beyond expectations to ensure that all guest needs are met in a timely, courteous, and safe manner.
Skills
  • Cost reduction strategies
  • Project planning and development
  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Results-oriented
  • Advanced training in RDP (Resort Data Processing) and PMS (Marriott's Property Management System)
  • Risk management
  • Human resources management
  • Finance background
  • Employee relations
  • Expense reports
  • Performance evaluations
  • Management information systems
  • Work flow planning
  • Project management
Work History
Rooms Division Manager, 03/2008 to Current
 The Chateau Hotel & Conference Center – Bloomington, IL
  • Excelled in overseeing daily hotel operations as Rooms Division Manager which include Front Office, Housekeeping - headed initiatives to accelerate guest survey scores from 81% to 97% in an 8-month span and decreasing office expenses by as much as 40%.
  • Manage daily operations of Accounting, which includes managing expenditures, Accounts Payable and Receivable, Operations Reports, Month End procedures.
  • Manage daily operations of Human Resources which include recruitment, payroll, and new hire training. 
  • Reduced employee turnover in housekeeping and front office by 90%.
Front Desk Manager, 03/2003 to 02/2008
 Chicago Marriott Downtown – Chicago, IL
  • 1192  rooms, with 1 restaurant, a concierge floor, 2 bars, and 60,000 square feet of meeting space.
  • Managed, hired and trained a team of 3 managers and 24 associates.
  • Raised Associate Satisfaction Survey Scores from 74% to 84% during tenure.
  • Managed Schedules, employee reviews, and attendance.
  • Manage Expenditures for Front Office.
  • Manager On Duty (3/03 - 8/04), resolved service failures to guest satisfaction
Security Supervisor, 01/2002 to 03/2003
 Wyndham Chicago Hotel
  • 419 rooms, with 20,000 square feet of meeting space, and one restaurant
  • Manage security department of 4 officers.
  • Managed Payroll.
  • Developed and directed safety program.
Loss Prevention Manager, 04/1997 to 11/2001
 Renaissance Chicago Hotel – Chicago, IL
  • 544 Rooms, with 50,000 square feet of meeting space, with one restaurant.
  • Managed workers compensation and general liabilities programed saving 250k within first 18 months.
  • Managed 12 Loss Prevention Officers, 1 Shipping and Receiving Clerk.
Education
Associate of Applied Science: Criminal Justice, 2008
 Northwestern College - Chicago, IL

 
Build Your Own Now

Resume Overview

Companies Worked For:

  • The Chateau Hotel & Conference Center
  • Chicago Marriott Downtown
  • Wyndham Chicago Hotel
  • Renaissance Chicago Hotel

School Attended

  • Northwestern College

Job Titles Held:

  • Rooms Division Manager
  • Front Desk Manager
  • Security Supervisor
  • Loss Prevention Manager

Degrees

  • Associate of Applied Science : Criminal Justice , 2008

Advertisement

Similar Resumes

View All

Rooms Division Manager

St. James Hotel

Maiden Rock, Wisconsin

Posted 861 days ago