Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Exceptionally strong communication and customer service skills.

Well organized and able to manage and prioritize multiple skills in fast

paced environment. Positive and professional attitude.

Skills
  • Employee training
  • Room inspections
  • Employee supervising
  • Housekeeping
  • VIP services
  • Training and mentoring
  • Reporting
  • Customer service
  • Team building
  • Organization
  • Problem resolution
  • Relationship building
Experience
Rooms Division Manager, 04/2014 - Current
Aparium Hotel Group Memphis, TN,
  • Fielded guest issues and complaints and reported to employees or general manager.
  • Oversaw day-to-day operations of the front office, including front desk, housekeeping and concierge services.
  • Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
  • Met with VIPs to provide specialized services.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Managed team of Front desk and Housekeeping
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Supervised daily operations of brand new, 155-room hotel with staff of 27+ employees.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Assistant Director of Housekeeping, 11/2005 - 12/2020
Hyatt New Brunswick, NJ,
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Managed team of employees, daily progress reports and overall project planning.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Monitored maintenance scheduling and reported maintenance team information to management.
Director of Housekeeping, 09/2011 - 08/2013
Kimpton Hotels Phoenix, AZ,
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Executive Housekeeper, 06/2001 - 11/2005
State Of Nebraska Blair, NE,
  • Organized supplies for efficient use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Checked 50+ rooms per day to verify vacancies post-checkout.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
: Business Management, Expected in
-
Touro College - New York, NY
GPA:
Additional Information

Bilingual : English, Serbian and Croatian

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Resume Overview

School Attended

  • Touro College

Job Titles Held:

  • Rooms Division Manager
  • Assistant Director of Housekeeping
  • Director of Housekeeping
  • Executive Housekeeper

Degrees

  • Some College (No Degree)

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