Exceptionally strong communication and customer service skills.
Well organized and able to manage and prioritize multiple skills in fast
paced environment. Positive and professional attitude.
Skills
Employee training
Room inspections
Employee supervising
Housekeeping
VIP services
Training and mentoring
Reporting
Customer service
Team building
Organization
Problem resolution
Relationship building
Experience
Rooms Division Manager, 04/2014 - Current Aparium Hotel Group – Memphis, TN,
Fielded guest issues and complaints and reported to employees or general manager.
Oversaw day-to-day operations of the front office, including front desk, housekeeping and concierge services.
Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
Met with VIPs to provide specialized services.
Assisted guests at check-in, providing information on various services within the hotel.
Managed team of Front desk and Housekeeping
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Supervised daily operations of brand new, 155-room hotel with staff of 27+ employees.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Assistant Director of Housekeeping, 11/2005 - 12/2020 Hyatt – New Brunswick, NJ,
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Commanded controls over expenses and inventory for optimal budget tracking.
Stocked room attendant carts with supplies to keep carts organized and clean.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Managed team of employees, daily progress reports and overall project planning.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Delegated daily tasks to employees to manage resources and meet deadlines.
Provided insight and information to management regarding onsite improvement project specifications.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Monitored maintenance scheduling and reported maintenance team information to management.
Director of Housekeeping, 09/2011 - 08/2013 Kimpton Hotels – Phoenix, AZ,
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Reviewed employee performance and devised improvement plan to achieve goals.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Operated incinerators and trash compactors to dispose of garbage.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Minimized costs by working and negotiating with multiple suppliers.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Established and implemented new procedures for standard maintenance scheduling.
Collaborated with multiple departments to maximize workflow and efficiency.
Delegated daily tasks to employees to manage resources and meet deadlines.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Executive Housekeeper, 06/2001 - 11/2005 State Of Nebraska – Blair, NE,
Organized supplies for efficient use based on expected customer needs.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Checked 50+ rooms per day to verify vacancies post-checkout.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
: Business Management, Expected in - Touro College - New York, NY GPA:
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