Personal Statement A good communicator and well-organised individual with over 12 years of experience in hotel industry management. My experience working under pressure has enabled me to meet deadlines consistently. I am a good problem-solver, and have a creative mind and think laterally. I am experienced with opening hotels with focus on rooms operations. From 2009 I had the opportunity to fulfil a good experience of F&B operations, to forward and develop my career in this industry.
Ability to produce consistent sales and profits
Rooms Division Manager01/2007 to 20/05/2008Blue Reef Resort 4* Marsa Alam
Maximizing the revenue and standard operational level, especially with Italian Market.
Maintain on a day-to-day basis the standards and Hotel's policies · Take the necessary action to maximize rooms revenue by increasing occupancy and ADR, in order to exceed budget.
Maintain careful control over costs in the rooms department (Rooms supplies, amenities categorization).
Assists the Management in the preparation of the annual budget, forecasts, replacements and investments planning and capital projects.
Ensures the hotel in and outside is maintained in excellent condition.
Maintains standards of appearance and hygiene of all staff under my control.
Co-ordination and information with the Housekeeping, Sales and Accounting.
Ensures all staff is thoroughly familiar with the Hotel's emergency procedures.
Review Duty & Night Manager book daily and take corrective action when necessary.
Front Office Manger01/2002 to 28/05/2006Hotel La Residenza 4* Milan Italy
Pre-Opening Team with following duties ·Overseeing daily operation of services for hotel rooms.
Achieving targets as agreed with the GM.
Responsible for communicating expectations, motivating and developing the Front Desk.
Coaching staff to meet departmental goals and targets.
Developing and implementing sales and marketing strategies ·Dealing with online agencies and tour operators for rates, promotions and individual and corporate contracts.
Responsible for achieving budgeted maximised occupancy and (RevPar).
Responding to guests complaints and resolving problems.
Rooms Division Manager25/05/2008 to 25/05/2009El Hayat Sharm Hotel 4* Deluxe - Sharm El Sheikh
Joined the team in pre-opening phase and successfully opened the hotel in Jul 2008.
Overall responsibility encompassed driving recruitment, training and setting up the operational standards for Rooms through pre-opening phase.
Coordination with the project team on product development, delivery and handover schedules, snagging and rectification process.
Post opening, focused setting up an efficient work environment, refining the operational areas that needed to be tweaked to delivering a consistent product and service and enhance the guest experience.
Restaurante & Bar Manager01/2009 to CurrentTrattoria ToscanaMilan
Recruiting, training and supervising staff ·Agreeing and managing budgets and planning menus ·Ensuring compliance with licensing, hygiene and health as well as safety guidelines ·Promoting and marketing the business ·Overseeing stock levels and ordering supplies ·Keeping statistical and financial records ·Producing plans to increase/ maximise sales and profits ·Handling administration and paperwork ·Liaising with customers, employees, suppliers, licensing authorities, sales Rep.
Trainee Manger01/2006 to 01/2006Royal Lancaster Hotel 4* DeluxeLondon
3 month as Trainee manager in Front office and reservation departments.
Up Level Hotel & Tourism ( School Management ), Milan ItalyOCT 2013
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Companies Worked For:
Blue Reef Resort 4* Marsa Alam
Hotel La Residenza 4* Milan Italy
El Hayat Sharm Hotel 4* Deluxe - Sharm El Sheikh
Royal Lancaster Hotel 4* Deluxe
Job Titles Held:
Rooms Division Manager
Front Office Manger
Restaurante & Bar Manager
Up Level Hotel & Tourism ( School Management ), Milan Italy OCT 2013 Diploma of Hotel Management 1995 F&B, Sales, Accounting, HR ) Helwan University, Cairo Egypt 1994 Master of Hotel Management English Course ( Basic & Advance )
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