Multilingual Front Desk Agent with 4+ years of well-rounded experience in hospitality and customer service. Possesses in-depth knowledge of reservations, travel and technology. Seeking to apply her skills in a hotel to deliver first rate service to guests - promoting satisfaction and loyalty.
Speaks English, Spanish, Portuguese, Filipino and Russian
Superb interpersonal skills
Cash handling experience
Travel and tours experience
MS Office expert
Proper phone etiquette
Strong leadership capability
Received exemplary feedback from both guests and manager through extremely friendly and efficient support, increasing guests' satisfaction with the company's services.
Rideshare DriverJun 2016 to Current Lyft and Uber － OC and LA Metro, CA
Keeps the city moving by taking passengers to their destinations safely.
Maintains the top 10% rating for superior service.
Reservations Agent in a Tour CompanyAug 2014 to Jun 2016 Lux Bus America － Anaheim, CA
Assisted guests with reservations in person, on phone, or online, and multilingually as needed.
Checked in guests for their tours/transfers and maintained counts of the daily services.
Performed admin duties from mailing, scanning/faxing, to social media page unkeeping.
Served as attendant in the luxury coach to Las Vegas: serving snacks and drinks, playing movies, and providing useful travel info.
Manager: Bianca Matthews - (714) 402-2780
Front Desk AgentMar 2011 to Jun 2015 Hana Medical Group － Buena Park, CA
Handled heavy volume of calls in a general practice; checked in patients and collected insurance and other important information.
Filed and maintained patient charts and office documentations.
Provided cross-lingual interpretation for doctors and departments
Perftected the art of multi-tasking, timeliness, and detail-orientedness.
Supervisor: Nancy Hernandez, MA - (562) 318-5458
Server and CashierMar 2014 to Aug 2014 Knotts Berry Farm － Buena Park, CA
Learned fast in a new environment as commended by trainer/supervisor.
Served like a pro: cheerful yet worked well in a busy setting; dealt with any customer issues with professionalism.
Maintained the register and daily cash reconciliations; dropped off day's closing earnings.
Supervisor: James Coleman - (714) 269-2574
Customer Service AssociateApr 2013 to Sep 2013 Jack in the Box, Downtown － San Francisco, CA
Demonstrated resilience and flexibility, by thriving in an extremely fast-paced environment (right in downtown San Francisco tourist center: with lobby open 24/7).
Performed all customer service duties excellently: building rapport with guests, upselling, staying accurate on orders and serving on time.
Supervisor: Jorge Ventura - (925) 895-6187
Regulatory CoordinatorApr 2012 to Jan 2013 Associated Pharmaceutical Research － Buena Park, CA
Served as the primary representative: by phone, online, or in-person.
Built and maintained effective relationships with key study personnel.
Lead in the implementation of regulatory processes under the supervision of the Director of Administration.
Provided IT support, assisted in ad hoc tasks as assigned.
Supervisor: Marivic Dario, BS - (909) 528-6394
High School2006Espiritu Santo Catholic School － Manila, PhilippinesGraduated with honors: over-all top student
Bachelor of Arts, Organizational Communication2010University of the Philippines － Manila, Philippines
World Festival of the Russian Language (MirFest) -- Singer Finalist: St. Petersburg, Russian Federation -- October to November 2011
Central Asia Explorer and English Tutor -- Local family-hosted: Khujand, Sughd Region, Tajikistan -- January to February 2013. *Ref.: Lola Amonova, MD, OBGYN -(+992)-927-70-1055