Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Marketing-savvy Assistant Manager offering 6-years background in gas station petroleum. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Sharp individual with team player attitude and well-honed skills in professional customer service and resolving customer issues. Known for successfully troubleshooting POS, Gas pump systems, and register equipment and managing a safe fun work environment. Personable professional with fluency in English and some Spanish
Skills
Employee performance evaluations
Issue resolution
Recruiting and interviewing
Staff management
Staff supervision
Training
Employee scheduling
Data collection and analysis
Consulting
Negotiation
Budgeting
Cost control
Business development
Activation of fuel pumps
Facility management
Cleaning procedures
POS systems expert
Quick learner
Active listening skills
Customer expectations management
Cash handling and management
Skilled problem solver
POS systems knowledge
Computer literate
Work History
Rideshare Driver, 08/2018 - Current Lyft – Liberty, NC,
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
Minimized mechanical issues by adhering to vehicle maintenance schedule
Stored passenger luggage and personal items with care for safety and security
Transported high-value clients with professionalism and discretion
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
Assistant Manager, 09/2016 - 07/2018 Olive U Grill – Delray Beach, FL,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Submitted reports to senior management to aid in business decision-making and planning
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Coached team on effective upselling and cross-selling methods
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Advanced to keyholder and assistant manager-in-charge in manager's absence
Helped with planning schedules and delegating assignments to meet coverage and service demands
Onboarded new employees, including training, mentoring and new hire documentation
Developed and managed employee schedules, balancing individual requests and requirements with business needs
Kept work areas clean, organized and safe to promote efficiency and team safety
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Provided weekly work schedules to employees to accommodate business demands and vacation requests
Promoted to Assistant Manager after only 6 months with company
Security Officer, 12/2015 - 06/2016 University Of Pennsylvania Health System – Havertown, PA,
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
Conducted hourly patrols of key areas to spot and control security concerns
Collaborated with area law enforcement professional to organize safe apprehensions and coordinate investigations
Warned offenders about rule infractions and violations and verbally evicted violators from premises
Inspected suspicious activities and monitored premises for criminal acts and rule infractions
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
Reported suspicious activities and persons to law enforcement
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Secured 120 doors in office and main building
Acted quickly during emergency situations within 2-5 minutes to reduce opportunity for damage and injury
Patrolled and monitored property areas via bicycle and company vehicle
Resolved complaints and issues involving both guests and employees
Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
Moved throughout facility and among customers to remain aware of any developing security situations, including theft and suspicious acts as well as chasing down and apprehending criminals until police arrive
Provided excellent service to guests and employees
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Reported irregularities such as fire and safety hazards to maintenance
Oversaw daily monitoring and patrolled buildings, grounds, and work sites
Participated in staff meetings, special events and professional development activities
Contacted law enforcement in case of unauthorized persons, documents, and materials
Payroll Manager, 01/2010 - 04/2014 Aegis Technologies Group – Arlington, VA,
Led payroll production for 1 location
Received and reviewed time records for 30 employees
Uploaded time records into Quickbooks and made necessary adjustments
Processed payroll garnishments such as tax liens and child support
Provided subject matter expertise to management and employees regarding payroll issues
Performed calculations in payroll categories such as overtime, vacation and sick hours
Generated checks and stubs for direct deposits
Applied knowledge of regulations, employment law and tax code to keep operations in compliance
Produced documentation and reports regarding payroll activities
Submitted weekly reports on payroll activities
Maintained employee confidence and protected payroll operations by keeping all information confidential
Independently maintained 100% accuracy in transferring correct data from payroll spreadsheets into CRM system
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
Updated employee files with new details such as changes in address or salary levels
Education
High School Diploma: , Expected in 05/2013 - Jefferson High School, - Tampa Fl , GPA:
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