Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Marketing-savvy Assistant Manager offering 6-years background in gas station petroleum. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Sharp individual with team player attitude and well-honed skills in professional customer service and resolving customer issues. Known for successfully troubleshooting POS, Gas pump systems, and register equipment and managing a safe fun work environment. Personable professional with fluency in English and some Spanish

  • Employee performance evaluations
  • Issue resolution
  • Recruiting and interviewing
  • Staff management
  • Staff supervision
  • Training
  • Employee scheduling
  • Data collection and analysis
  • Consulting
  • Negotiation
  • Budgeting
  • Cost control
  • Business development
  • Activation of fuel pumps
  • Facility management
  • Cleaning procedures
  • POS systems expert
  • Quick learner
  • Active listening skills
  • Customer expectations management
  • Cash handling and management
  • Skilled problem solver
  • POS systems knowledge
  • Computer literate
Work History
Rideshare Driver, 08/2018 - Current
Lyft Liberty, NC,
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
  • Minimized mechanical issues by adhering to vehicle maintenance schedule
  • Stored passenger luggage and personal items with care for safety and security
  • Transported high-value clients with professionalism and discretion
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
Assistant Manager, 09/2016 - 07/2018
Olive U Grill Delray Beach, FL,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Submitted reports to senior management to aid in business decision-making and planning
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Coached team on effective upselling and cross-selling methods
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Advanced to keyholder and assistant manager-in-charge in manager's absence
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Promoted to Assistant Manager after only 6 months with company
Security Officer, 12/2015 - 06/2016
University Of Pennsylvania Health System Havertown, PA,
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Conducted hourly patrols of key areas to spot and control security concerns
  • Collaborated with area law enforcement professional to organize safe apprehensions and coordinate investigations
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
  • Reported suspicious activities and persons to law enforcement
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Secured 120 doors in office and main building
  • Acted quickly during emergency situations within 2-5 minutes to reduce opportunity for damage and injury
  • Patrolled and monitored property areas via bicycle and company vehicle
  • Resolved complaints and issues involving both guests and employees
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
  • Moved throughout facility and among customers to remain aware of any developing security situations, including theft and suspicious acts as well as chasing down and apprehending criminals until police arrive
  • Provided excellent service to guests and employees
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Reported irregularities such as fire and safety hazards to maintenance
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Participated in staff meetings, special events and professional development activities
  • Contacted law enforcement in case of unauthorized persons, documents, and materials
Payroll Manager, 01/2010 - 04/2014
Aegis Technologies Group Arlington, VA,
  • Led payroll production for 1 location
  • Received and reviewed time records for 30 employees
  • Uploaded time records into Quickbooks and made necessary adjustments
  • Processed payroll garnishments such as tax liens and child support
  • Provided subject matter expertise to management and employees regarding payroll issues
  • Performed calculations in payroll categories such as overtime, vacation and sick hours
  • Generated checks and stubs for direct deposits
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance
  • Produced documentation and reports regarding payroll activities
  • Submitted weekly reports on payroll activities
  • Maintained employee confidence and protected payroll operations by keeping all information confidential
  • Independently maintained 100% accuracy in transferring correct data from payroll spreadsheets into CRM system
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
  • Updated employee files with new details such as changes in address or salary levels
High School Diploma: , Expected in 05/2013
Jefferson High School, - Tampa Fl ,

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School Attended

  • Jefferson High School,

Job Titles Held:

  • Rideshare Driver
  • Assistant Manager
  • Security Officer
  • Payroll Manager


  • High School Diploma

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