Multi-talented Retail Store Manager with 15+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity.
Skills
Retail operations management
Workforce Management
Warehouse operations
Product management
Staff development
Team Building/Leadership
Retail Space Planning
Experience
08/2021 to Current
Rideshare DriverLyft – Ionia, MI,
Cleaned vehicle regularly to maintain professional appearance.
Achieved consistently high customer scores due to exceptional service.
Drove passengers from pick-up points to deliver to destination.
Offered riders information about local attractions and restaurants.
Managed unexpected emergencies and route changes with calm and professionalism.
Maintained strict compliance with safety rules for passenger and driver protection.
Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
03/2010 to 08/2021
Operations SupervisorLakeshore Recycling Systems – Bethel Heights, AR,
Staged merchandise and stocked sales floor to stimulate impulse sales.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Trained, mentored and motivated employees to maximize team productivity.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Built upon established practice standards to improve operational performance and reduce labor costs.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Trained, managed and motivated employees to promote professional skill development.
Represented integrity and professionalism in business, serving as mentor and role model to staff.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Assessed team proficiencies, identifying and targeting areas for improvement.
Reduced process lags and trained team members on best practices and protocols.
Provided leadership to 25+ employees through coaching, feedback and performance management.
Identified client business and operational needs and introduced services to provide solutions.
03/1993 to 01/2010
Retail ManagerCracker Barrel Old Country Stores – Greensboro, NC,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Assisted with training and onboarding of sales associates in store operations.
Interviewed, hired and trained new employees.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Conducted regular evaluations and addressed performance concerns directly with employees.
Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Reviewed and analyzed financial reports to determine appropriate action.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Supervised staff performing daily activities.
03/1987 to 03/1993
Law Enforcement OfficerDepartment Of Agriculture – Jasper, AR,
Conducted routine patrols of assigned areas to prevent, reduce, and detect criminal activity, and responded to emergency situations requiring law enforcement intervention.
Coordinated with local, federal, and interstate law enforcement agencies to apprehend suspects; Mirandized suspects upon apprehension.
Education and Training
Expected in 1987
High School Diploma: Flathead High School - Kalispell, MT GPA:
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