Ride Operator Resume Example
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RIDE OPERATOR
Professional Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Responsible and organized.
Dependable and Reliable.
Excellent customer service skills.
Ability to multi-task.
Strong communication and people skills.
Detail oriented skills with strong organizational skills.
Fast learner that is open to change.
Prior receptionist/customer service experience.
Ability to work independently and with a team.
Document scanning, faxing and copying.
Multi-line telephone systems.
MS Office proficiency.
Ability to learn new software programs.
Customer Focus.
Work History
Ride Operator08/2014 to 07/2019Landry's, Fort Worth , TX
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Remove disorderly, or sick people from rides.
- Enforce all safety regulations and stay current with safety rules and procedures.
Automotive Cashier/ Receptionist/Self Regional Healthcare, Ninety Six , SC
- Greets customers at the cashier window in a pleasant and professional manner
- Calculate the customer's bill using the dealerships computer system
- Received cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Ascertain and record totals of counter tickets and repairs orders, sales deposits and verify against all cash, checks and credit card payments on hand
- Answered multi-lined phone system, transfer calls, take messages
- Responsible for filing daily paperwork within the dealership as needed and keeping records in order
- Entered customer data using Microsoft and updated information when needed
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Provided excellent customer service to callers requiring assistance
- Fax, scan and file documents
Hostess09/2020 to 11/2021Kimpton Hotels, Dallas , TX
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and specials information.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Concierge10/2019 to 10/2020Summit Place, City , STATE
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Carried out day-day-day duties accurately and efficiently.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted customers and visitors in-person and via telephone calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Codified office structures and processes to promote teamwork and performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
West Babylon Senior High School, City, StateHigh School Diploma, 2016
Nassau Community College, City, State
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Resume Overview
School Attended
- West Babylon Senior High School
- Nassau Community College
Job Titles Held:
- Ride Operator
- Automotive Cashier/ Receptionist/
- Hostess
- Concierge
Degrees
- High School Diploma , 2016
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