Revenue Business Solutions Analyst Epic resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have 12 years of experience in a non-profit Health Care System that expands over multiple states, dozens of Hospital facilities, and vast number of clinics. During this tenor I actively participated in acquisitions, transition to a Centralized Business Office, transition to the Single Business Office Epic Module, and migration to Epic One Instance. I am well versed in both the Hospital and Professional Revenue Cycle Operations and am Epic certified in Resolute Professional Billing. I am data driven, high energy, and pivotal which lead to my success in planning and executing both small and large projects.

I consider myself a Versatile Analyst specializing in revenue cycle. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in EPIC Systems and UiPath. I am familiar with all facets of operations.

  • Business Intelligence Systems
  • Financial and Economic Data
  • Data Summaries
  • Spreadsheet Development
  • Decision Making
  • Process Improvement
  • Executive-Level Presentations
  • Technical Support
  • Business Analysis
  • Lean Six Sigma
  • Complex Problem Solving
  • Software Development Life Cycle
  • Time Management and Prioritization
  • Test Program Development
  • Cross-Functional Team Collaboration
  • Verbal and Written Communication
  • Data Extraction
  • Information Security
  • Best Practices and Standards
  • Programming and Design Skills
  • Tools Customization
  • Project Documentation
Revenue Business Solutions Analyst - EPIC, 03/2020 - Current
Rws Chicago, IL,
  • Identifies and resolves gaps in the business process thru Epic programming.
  • Involved in security set-up, user documentation, data interface design, data migration and reconciliation.
  • Provides support to end-users for application configuration.
  • Active participant in focus groups: Facility Structure, Charge Review, Cash Posting/Credit Resolution, Insurance Follow Up, Dashboard, Security, and WAM.
  • Explained technical concepts to non-technical staff members in easy to understand language and concepts.
  • Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
  • Participated in business solution design process for client to understand and define functional project requirements.
  • Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
  • Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
  • Provided technical support for existing reports, dashboards or other tools.
  • Created and designed business intelligence databases, spreadsheets or outputs.
Project Manager, 12/2021 - 03/2022
Heilind Electronics Buford, GA,
  • Authored Business Plans.
  • Managed project scopes/timelines, and coordinated multi team/vendor collaborations.
  • Performed testing and impact reporting.
  • Developed workflows, training documentation, and change communications.
  • Developed code for process automations using AI.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Financial Application Analyst, 10/2014 - 12/2021
Mercy Health Systems City, STATE,
  • Analyzed Revenue Cycle data and performance to create or change corporate wide workflows to maximize efficiency.
  • Developed processes to utilize automation included: Bankruptcy, Probate, Presumptive Charity, and Medicare Cost Reimbursement.
  • Created Department metrics and leader tools for Production, Audits, and Incoming File Validations.
  • Vendor and Agency liaison responsible for onboarding, invoicing, reconciliation, and contract management.
  • Worked closely with Legal and Compliance to minimize risk and maintain 501R compliance.
  • Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities.
  • Designed, built, tested and supported new applications and modules for client service line.
Customer Service Representative, 07/2011 - 10/2014
Mercy Health Systems City, STATE,
  • Communicated with customers in person, thru email, and over the phone to review accounts and resolve issues.
  • Part of elite team that handled high priority and high-profile customers and issues.
  • Well versed in Insurance Management, Cash Management, Bankruptcy, Probate, and Collection efforts.
  • Performed court depositions and case representation on behalf of Mercy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education and Training
Bachelor of Science: Mathematics, Expected in 05/2010
University of Arkansas - Fayetteville, AR,

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Resume Overview

School Attended

  • University of Arkansas

Job Titles Held:

  • Revenue Business Solutions Analyst - EPIC
  • Project Manager
  • Financial Application Analyst
  • Customer Service Representative


  • Bachelor of Science

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