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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Work Task Prioritization
  • Merchandise Packaging
  • Shipment Procedures
  • Cooperative Attitude
  • Cash Register Operation
  • Customer Transactions
  • Customer Relations
  • Company Guidelines
  • Credits and Refunds
  • Inventory Stocking
  • Performance Goals
  • Feedback Acceptance
  • Sweeping and Mopping
  • Product Location
  • Price Identification
  • Maintaining Clean Work Areas
  • Information Updates
  • Customer Needs Assessments
  • Customer Experience
  • Customer Order Fulfillment
  • Conflict Resolution Techniques
  • Organizational Systems
  • Billing Procedures
  • Goods Transportation
  • Professional Relationships
  • Reading Comprehension
  • Inventory Distribution
  • Production Processes
  • Vendor Relationships
  • Basic Mathematical Calculations
  • Customer Accounts Management
  • Coin and Currency Counting
  • Corporate Bill Payment
  • Total Payment Calculation
  • Check Cashing
  • Return and Exchange Processing
  • Coupon Redemption
Education
West Florence High School Florence, SC Expected in 05/2014 ā€“ ā€“ High School Diploma : - GPA :
Work History
Evine - Returns Processor
Palm Beach Gardens, FL, 12/2021 - 04/2022
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in inventory tracking system.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Unloaded, inspected and stored damaged and returned products every .
  • Provided documentation and calculations to support inventory distribution decisions.
  • Increased productivity through streamlined processes and system efficiency.
  • Decreased inventory shrinkage over months.
  • Operated electric pallet jack, forklift and manlift.
  • Maintained company processing standards across product lines.
  • Reduced product loss by over years by maintaining secure environment and workflows.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned positions and provided backup at key times.
  • Set up new sales displays each .
  • Conducted inventory counts by adding each item in stock and documenting in .
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Solicited customers to purchase loyalty and item protection plans.
Long Term Care Partners - Claims Processor
Portsmouth, NH, 08/2021 - 11/2021
  • Followed up with customers on unresolved issues.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Investigated properties to determine extent of damage and estimate repair costs.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Calculated adjustments, premiums, and refunds.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Coordinated with contracting department to resolve payer issues.
  • Determined appropriateness of payers to protect organization and minimize risk.
G.Z.Q.S.O. - Package Handler
Detroit, MI, 03/2021 - 04/2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Handled inventory control and cycle counting procedures.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Assisted with during busy periods, developing new skills while boosting warehouse efficiency.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Safely transported hazardous items using equipment avoiding accidents and mishaps.
  • Delivered updates on anticipated task completion times.
  • Documented warehouse stock each day and reported inventory totals to supervisor.
  • Installed protective devices on or around products to prevent damage during transport.
  • Managed efficient transportation of materials each day across local and state regions.
Bluegreen Resorts - Waitress
Louisville, KY, 03/2020 - 07/2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

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Resume Overview

School Attended

  • West Florence High School

Job Titles Held:

  • Returns Processor
  • Claims Processor
  • Package Handler
  • Waitress

Degrees

  • High School Diploma

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