LiveCareer-Resume

returns processor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

I HAVE 34 YEARS IN RETAIL GROCERY BUSSINESS. I STARTED OUT WHEN I WAS 16 YEARS OLD AS A CASHIERS AT CARLS FOOD CENTER WORKED MY WAY UP TO STOCKER THEN TO MEAT WRAPPER I WORKED FOR THAT COMPANY FOR ABOUT 5 YEARS LEFT THER AND WENT TO WORK IN MAION FOR PIGGLY WIGGLY WHERE I STARTED OUT AS A CASHIER THEN MOVED UP TO SCAN COORDINATOR THEN TO ASST MANAGER LATER ON PIGGLY WIGGLY CHANGED THERE NAME TO BLACKMON'S GROCERY AND MOVED ON HWY 76 IN MARION AND I WENT WITH THEM AS MANAGER AND SCAN COORDINATOR AFTER A FEW YEWS THEY OPENED A STORE UP IN DILLON SC WHERE I CAME TO DILLON AND BECAME ONE OF THE MANAGERS AT THAT STORE TIL THEY CLOSED IT DOWN THAT'S WHEN I WENT TO KJ'S MARKET I STARTED OFF AS A CASHIER SHORTLY AFTER BEING THERE I MOVED UP IN THE OFFICE AS ASST BOOKKEEPER WORKED THERE FOR SEVERAL YEAR THERE THE HEAD BOOKKEEPER GOT SICK IN QUINBY AND I GOT MOVED TO QUINBY SC AS HEAD BOOKKEEPER FOR ALMOST THREE YEARS THEN A POSTION COME OPEN BACK AT THE DILLON STORE FOR ASST MANAGER AND I GOT OFFERED THAT POSTION AND TOOK IT AFTER BEING IN THE GROCERY BUSINESS FOR 34 YEARS I WANTED TO TRY SOMETHING NEW SO I WENT TO WORK AT QVC I LOVE IT THERE BUT I LOVE WORKING WITH THE PUBLIC I'M A PEOPLE PERSON AND THAT'S WHY I'M APPLING FOR THIS JOB

Skills
  • Accounts payable specialist
  • Account Reconciliation
  • Bookkeeping
  • Customer Service
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Liquor Law Compliance
  • Cash Drawer Management
  • Cash Register Operation
  • Refund Handling
  • Reports and documents
  • Refunds and exchanges
  • Payment collection
  • Employee performance evaluations
  • Staff Supervision
  • Employee scheduling
  • Shipping and receiving
  • Cost reduction
Work History
06/2021 to Current
Returns Processor Connection Sacramento, CA,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Documented returned product details in [Software] inventory tracking system.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
05/2008 to 02/2021
Assistant Manager/Head Bookkeeper KJ's Market City, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security and handled incidents calmly.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
06/1992 to 04/2008
Assistant Manager/Bookkeeper/Scan Coordinator BLACKMON'S GROCERY/PIGGLY WIGGLY City, STATE,
  • Changed price stickers and pricing signs to reflect store promotion changes.
  • Reviewed weekly reports to determine sales performance and evaluate price changes.
  • Performed random weekly audits to check pricing accuracy.
  • Entered new products and edited current products in computer system.
  • Updated pricing in computer system for checkout accuracy.
  • Built merchandise displays to showcase sale items.
  • Assisted marketing with pricing information for weekly advertisement.
  • Filled in as cashier to provide breaks for regular cashiers.
  • Resolved customer service issues related to pricing or discounts.
  • Monitored perishable items for weight and pricing issues.
05/1987 to 02/1992
CASHIER/STOCKER/MEAT WRAPPER CARL'S FOOD CENTER City, STATE,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
Education
Expected in 06/1990 to to
High School Diploma:
DILLON HIGH - DILLON SOUTH CAROLINA,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • DILLON HIGH

Job Titles Held:

  • Returns Processor
  • Assistant Manager/Head Bookkeeper
  • Assistant Manager/Bookkeeper/Scan Coordinator
  • CASHIER/STOCKER/MEAT WRAPPER

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: