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Retail Support Manager & Supply Chain Specialist Resume Example

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RETAIL SUPPORT MANAGER & SUPPLY CHAIN SPECIALIST
Summary

Motivated and resourceful Retail Support Manager and Supply Chain Specialist with over 2 years of expertise providing support for 57 retail locations while managing inventory control, vendor relations, and communications. Meticulous team player and professional multi-tasker focused on problem solving. Highly organized, proactive, and punctual with a team-oriented mentality.

Skills
  • Strong knowledge of all MS Office applications
  • Visionary that possesses the ability to look beyond the present and strategically formulates next steps for future success
  • Communications
  • Project organization
  • Team management
  • Inventory management
  • Problem resolution
  • Process improvement
  • Administrative support
  • Relationship development
  • Event coordination
  • Customer service expertise
  • Report writing
  • Scheduling and calendar management
  • Purchase orders
  • Logistics coordination
  • Supplier relationship management
  • Operational improvement
Experience
07/2018 - CurrentRetail Support Manager & Supply Chain Specialist Pure Hockey LLC | Holliston, MA
  • Provide retail support for 57 retail locations.
  • Manage all aspects of supply chain management logistics for direct to store receiving.
  • Implement clear and effective planning strategies to meet supply chain needs and optimize direct to store receiving.
  • Mastered company sales and order management processes, becoming the go-to expert in company, answering questions from various personnel levels.
  • Implement communication channels with retail staff and key vendors, prioritizing opportunities and ensuring quick problem resolution.
  • Distribute company correspondence, including memos and updates to reinforce and apprise the retail stores of corporate objectives and developments.
  • Direct all stores with preparation plans for cycle counts weekly.
  • Evaluate new inventory, update computer database, and proactively resolve any variances/discrepancies.
  • Track inventory and resolve issues to maintain accurate records.
  • Manage day-to-day direct to retail receiving for 57 stores, typically overseeing more than 200 purchase orders in a 24-hour period.
  • Manage vendor relationships and conduct vendor monitoring and supply chain management activities in compliance with internal logistics standards.
  • Manage all back-end operations for all custom sales and special ordering.
  • Learned company products and services and communicated effectively with internal sales teams regarding actual and potential sales and product launches.
  • Field incoming calls and emails from sales representatives and verify clear and complete communication among involved parties in order to resolve ordering issues.
  • Review and interpret purchase orders for compliance standard terms and conditions of sale.
  • Maintain product price lists and confirm customer orders for accurate unit pricing. Process orders and enter into Excel for tracking, maintaining, monitoring, and reporting.
  • Devise and implement new order management processes to streamline efforts of sales staff and customers.
  • Create agendas and communication materials for team meetings.
  • Monitor retail operational inventory to maintain adequate supply levels and order products.
  • Streamline back office services for stores to promote proper functionality and efficiency.
  • Develop weekly and monthly issued routine reports to help senior leaders improve decision-making related to retail stores..
  • Support and develop methods of internal communication with staff and leaders, including building and posting stories on intranet and external internet.
  • Demonstrate self-reliance by meeting and exceeding workflow needs
  • Inform employees of organizational developments and staff accomplishments through written communications.
  • Produce a daily communication for all employees in order to keep personnel informed of corporate events and programs.
  • Communicate updated marketing plans to increase branding exposure, customer traffic, and sales.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
01/2018 - 07/2018Restaurant Bar ManagerErica's Restaurante | Ashland, MA
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Improved customer base size by 22% through engaging in friendly chat with 75+ customers daily.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Monitored cash intake to eliminate discrepancies.
05/2015 - 12/2017E-Commerce Administrative DirectorCivil Service Supply | Swansea, ME
  • Used Excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
  • Brought in over 100k per month in sales by leveraging effective promotional, sales and customer service strategies.
  • Sold and shipped average of 200-400 items per week.
  • Handled all aspects of business, including accounting, purchasing, packing, and shipping.
  • Worked with vendors and supply distributors to negotiate bulk discounts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
05/2003GED
ScaffidiQuinsigamond Community College | Worcester, MA
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Resume Overview

Companies Worked For:

  • Pure Hockey LLC
  • Erica's Restaurante
  • Civil Service Supply

School Attended

  • ScaffidiQuinsigamond Community College

Job Titles Held:

  • Retail Support Manager & Supply Chain Specialist
  • Restaurant Bar Manager
  • E-Commerce Administrative Director

Degrees

  • 05/2003 GED

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