Retail Support Manager & Supply Chain Specialist Resume Example
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RETAIL SUPPORT MANAGER & SUPPLY CHAIN SPECIALIST
Summary
Motivated and resourceful Retail Support Manager and Supply Chain Specialist with over 2 years of expertise providing support for 57 retail locations while managing inventory control, vendor relations, and communications. Meticulous team player and professional multi-tasker focused on problem solving. Highly organized, proactive, and punctual with a team-oriented mentality.
Skills
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Experience
07/2018 - CurrentRetail Support Manager & Supply Chain Specialist Troon Golf, L.L.C. | Hallandale , FL
- Provide retail support for 57 retail locations.
- Manage all aspects of supply chain management logistics for direct to store receiving.
- Implement clear and effective planning strategies to meet supply chain needs and optimize direct to store receiving.
- Mastered company sales and order management processes, becoming the go-to expert in company, answering questions from various personnel levels.
- Implement communication channels with retail staff and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Distribute company correspondence, including memos and updates to reinforce and apprise the retail stores of corporate objectives and developments.
- Direct all stores with preparation plans for cycle counts weekly.
- Evaluate new inventory, update computer database, and proactively resolve any variances/discrepancies.
- Track inventory and resolve issues to maintain accurate records.
- Manage day-to-day direct to retail receiving for 57 stores, typically overseeing more than 200 purchase orders in a 24-hour period.
- Manage vendor relationships and conduct vendor monitoring and supply chain management activities in compliance with internal logistics standards.
- Manage all back-end operations for all custom sales and special ordering.
- Learned company products and services and communicated effectively with internal sales teams regarding actual and potential sales and product launches.
- Field incoming calls and emails from sales representatives and verify clear and complete communication among involved parties in order to resolve ordering issues.
- Review and interpret purchase orders for compliance standard terms and conditions of sale.
- Maintain product price lists and confirm customer orders for accurate unit pricing. Process orders and enter into Excel for tracking, maintaining, monitoring, and reporting.
- Devise and implement new order management processes to streamline efforts of sales staff and customers.
- Create agendas and communication materials for team meetings.
- Monitor retail operational inventory to maintain adequate supply levels and order products.
- Streamline back office services for stores to promote proper functionality and efficiency.
- Develop weekly and monthly issued routine reports to help senior leaders improve decision-making related to retail stores..
- Support and develop methods of internal communication with staff and leaders, including building and posting stories on intranet and external internet.
- Demonstrate self-reliance by meeting and exceeding workflow needs
- Inform employees of organizational developments and staff accomplishments through written communications.
- Produce a daily communication for all employees in order to keep personnel informed of corporate events and programs.
- Communicate updated marketing plans to increase branding exposure, customer traffic, and sales.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
01/2018 - 07/2018Restaurant Bar ManagerErica's Restaurante | City , STATE
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Improved customer base size by 22% through engaging in friendly chat with 75+ customers daily.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Monitored cash intake to eliminate discrepancies.
05/2015 - 12/2017E-Commerce Administrative DirectorCivil Service Supply | City , STATE
- Used Excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
- Brought in over 100k per month in sales by leveraging effective promotional, sales and customer service strategies.
- Sold and shipped average of 200-400 items per week.
- Handled all aspects of business, including accounting, purchasing, packing, and shipping.
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
Education and Training
05/2003GED
ScaffidiQuinsigamond Community College | City, State
ScaffidiQuinsigamond Community College | City, State
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School Attended
- ScaffidiQuinsigamond Community College
Job Titles Held:
- Retail Support Manager & Supply Chain Specialist
- Restaurant Bar Manager
- E-Commerce Administrative Director
Degrees
- 05/2003 GED
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