retail operation coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proactive and highly motivated professional with a proven track record in airline, retail, and hotel management. Experienced in navigating diverse markets and industries, with a focus on data analytics and market trends. Completed the Marketing Research and Analytics program at Centennial College, acquiring the skills to analyze market data and identify valuable insights. Effective communicator with a strong problem-solving ability, specializing in employee training, customer relationship management, and operational oversight. Committed to identifying improvement opportunities and surpassing performance expectations across different markets.

  • Proficient in English, professional in Chinese (Cantonese and Mandarin)
  • Marketing
  • Business Analysis
  • Business Projections
  • Microsoft Office (Word, Excel, PowerPoint), Envision, and Qualtrics.
  • Experienced in marketing, airline management, and hotel management.
Work History
Retail Operation Coordinator, 02/2023 - Current
Rogers Group Inc , , Toronto
  • Leading and executing marketing operations for assigned store locations, driving seamless campaign execution and achieving a remarkable 7.5% increase in sales.
  • Collaborating closely with field teams to troubleshoot issues, optimize marketing strategies, and deliver impactful results.
  • Efficiently managing logistics of shipments and coordinating promotional activities to amplify brand visibility and enhance customer engagement.
  • Conducting extensive market research to uncover customer needs, preferences, and trends, leveraging insights to develop targeted and effective marketing solutions.
  • Proactively identifying improvement opportunities and implementing innovative strategies to elevate marketing effectiveness and generate substantial results.
  • Analyzing marketing data, evaluating campaign performance, and providing actionable recommendations to optimize marketing initiatives.
  • Providing comprehensive support to the marketing leadership team in strategic planning, budgeting, and fostering cross-functional collaboration to successfully accomplish marketing objectives. Achieved a significant increase in sales performance.
Management Trainee, 06/2019 - 04/2022
Air Macau , , Macau
  • Demonstrated expertise in managing cross-functional teams within a dynamic and metrics-driven environment, resulting in enhanced efficiency and profitability.
  • Utilized data analysis skills to identify opportunities for segmentation and targeting, driving successful partnerships and targeted marketing initiatives.
  • Developed and implemented comprehensive marketing promotions, leveraging both offline and online channels, to boost brand visibility and expand the customer base.
  • Leveraged multicultural marketing strategies to enhance customer experiences, including targeting East Asian/South Asian and/or Chinese communities.
  • Collaborated with internal stakeholders and external partners, such as travel agencies and airport authorities, to foster strong relationships and ensure exceptional customer satisfaction.
  • Utilized social media platforms to drive marketing initiatives and expand customer reach, leading to a significant 15% increase in sales from the South Asian market.
  • Accomplished revenue growth and operational optimization through the successful execution of a wet-lease program, implementation of a streamlined cargo platform, and productive engagement with relevant organizations.
  • Successfully established and nurtured a strategic social media partnership with vendors in China, resulting in increased brand visibility, heightened attention, and expanded market reach within the Chinese market.
Food and Beverage Graduate Trainee, 04/2018 - 05/2019
Wynn Macau Limited , , Macau
  • Played an integral role in optimizing operational and marketing processes to drive efficiency and enhance overall performance.
  • Collaborated closely with cross-functional teams to streamline operational workflows, resulting in improved productivity and cost savings.
  • Assisted in the development and execution of strategic marketing initiatives, including targeted campaigns and promotions, to attract and retain customers.
  • Conducted thorough market research and analysis to identify market trends and customer preferences, informing decision-making and driving successful marketing strategies.
  • Supported the planning and execution of events and activities to enhance brand visibility and customer engagement.
  • Contributed to the continuous improvement of operational and marketing strategies, leveraging data and feedback to identify areas for enhancement and drive business growth.
  • Successfully executed and managed over 20 events, including weddings, meetings, and special occasions, ensuring seamless coordination and exceeding client expectations.
Postgraduate Certificate: Marketing Research And Analytics, Expected in 12/2022
Centennial College - Toronto,
Status -
  • Graduation with Distinction
  • 4.1/4.5 GPA
Bachelor of Hotel Management: Hotel Management And International Tourism, Expected in 07/2017
Griffith University - Brisbane, Queensland, Australia,
Status -

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Resume Overview

School Attended

  • Centennial College
  • Griffith University

Job Titles Held:

  • Retail Operation Coordinator
  • Management Trainee
  • Food and Beverage Graduate Trainee


  • Postgraduate Certificate
  • Bachelor of Hotel Management

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