A dedicated Energetic customer service representative with experience of customer service, handling money, confidential information, answering phone calls, directing customers to correct location where questions can be answered accurately, first responding, helping customers to save money, typing skills, representing promotions, and customer benefit in mind.
Skills
Exchanges and refunds
Liquor regulations and compliance
Product upselling
ID verification
Customer service
Training and mentoring
Merchandise restocking
Cash drawer balancing
Cash management
Credit and cash transactions
Customer greeting
Returns and exchanges
Cash register operation
Scanner operations
Customer assistance
Education and Training
Walla Walla High SchoolWalla Walla, WAExpected in 06/2018 – –High School Diploma: - GPA:
Columbia Basin CollegePasco, WAExpected in – –Reverse Transfer Degree:Psychology - GPA:
Experience
Aaa Mid-Atlantic - Retail Cashier Tulsa, OK, 05/2020 - Current
Assisted with purchases, locating items and signing up for rewards programs.
Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Drove sales and add-on purchases by promoting specific item options to customers.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
Modeled customer service best practices to team members to promote positive guest experiences.
Asked detailed questions to determine appropriate items to fill customer needs.
Maintained clean, orderly and well-stocked register area.
Promoted programs such as warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
Delivered consistent and dedicated service through front-end customer engagement.
Built relationships with repeat customers to encourage loyalty.
Constructed promotional, seasonal and discounted item displays to draw customer attention.
Reported product issues, including damaged items and incorrect pricing to Grocery Management.
Processed customer purchases and returns via cash and credit card.
Counted cash at end of shift and prepared bank deposits.
Worked closely with front-end staff to assist customers.
Universal Health Services - Resident Advisor New Orleans, LA, 07/2019 - 03/2020
Developed and deepened relationships with residents and fellow staff.
Led campus tours, new resident orientation and ongoing educational sessions.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Helped residents living with roommates and room conditions with personal needs.
Interfaced with residents to address and resolve complaints or grievances.
Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors room condition and maintenance issues.
Completed dorms events project resulting in community bonding.
Recognized by management for providing exceptional customer service.
Answered multiple phone calls per day to answer customer questions.
Collaborated in development of facility procedures.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new event opportunities.
Assisted with purchases, locating items and signing up for rewards programs.
Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Drove sales and add-on purchases by promoting specific item options to customers.
Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
Modeled customer service best practices to team members to promote positive guest experiences.
Asked detailed questions to determine appropriate items to fill customer needs.
Maintained clean, orderly and well-stocked register area.
Promoted programs such as warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
Presented complementary merchandise to increase sales of promotional items.
Delivered consistent and dedicated service through front-end customer engagement.
Built relationships with repeat customers to encourage loyalty.
Reported product issues, including damaged items and incorrect pricing to Grocery Management.
Worked closely with front-end staff to assist customers.
Lunds Byerly's - Courtesy Clerk Maple Grove, MN, 09/2016 - 06/2018
Worked closely with front-end staff to assist customers.
Answered questions and informed customers of current sales and promotions.
Escorted customers to desired merchandise location.
Returned exchanged or unwanted items to correct shelf locations and organized display arrangements.
Collected shopping carts from parking lot to maintain clean, organized parking lot area.
Assisted 5-6 cashiers by bagging groceries with either plastic, paper or reusable cloth bags.
Greeted every customer with smile, friendly manner and personalized support to drive store loyalty.
Maintained store cleanliness and sanitation through cleaning restrooms and sweeping sales floor.
Accomplishments
As a resident Advisor my main concern was the resident's comfort and ability to complete class assignments in a comfortable and suitable room environment. My boss eventually told me I was his go to resident and the resident's had more comfort confronting me with their issues. I was happy to help and willing to give up my social time to help those who needed me. This was an achievement that I really felt accomplished by. My boss referred me to multiple people on campus to help students incoming students become familiar with the dorms and what rooms were available for students to reside in while in college.
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