Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Skills
Attention to Detail
Decision Making
Client Service
Translation Review
Interpersonal Communications
Fee Determination
Professional Experience
01/2022 to 01/2022
Restaurant WaiterRutgers University – New Brunswick, NJ,
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Cultivated warm relationships with regular customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Kept register accurate through correct billing, payment processing and cash management practices.
Noted special patron requests and followed up with kitchen to confirm delivery.
Checked identification for minimum age for sale of alcoholic beverages.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
01/2022 to Current
Business AssistantLeestown Dental Center – City, STATE,
Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Adhered to strict HIPAA guidelines to protect patient privacy.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Completed patient referrals to other medical specialists.
Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Conducted communications and transactions with patients and visitors to foster positive experience.
Referred patients to dental triage to treat severe or unusual symptoms or complaints.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Obtained payments from patients and scanned identification and insurance cards.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Researched, analyzed and projected market data for potential markets
Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval
Enhanced customer experience using all omnichannel offerings
Verified work aligned with service levels agreed and client requirements
Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
Engaged with customers to build business relationships
Developed knowledge of company products and services to make suggestions according to customer needs
Optimized customer experience by delivering superior services and effectively troubleshooting issues
Generated reports detailing findings and recommendations
Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Collected, arranged and input information into database system
Supported creation of detailed, technical financial models to value potential acquisition targets
Gathered, organized and input information into digital database
Scheduled, rescheduled and cancelled appointments for dental patients
Researched, analyzed and projected market data for potential markets.
Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
Enhanced customer experience using all omnichannel offerings.
Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Verified work aligned with service levels agreed and client requirements.
Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Engaged with customers to build business relationships.
Developed knowledge of company products and services to make suggestions according to customer needs.
Developed effective improvement plans in alignment with goals and specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Generated reports detailing findings and recommendations.
Gathered, organized and input information into digital database.
Collected, arranged and input information into database system.
01/2022 to Current
Translator and InterpreterLeestown Dental Center – City, STATE,
Provided verbal summaries of non-English documents for immediate use.
Replicated flow, style and overall meaning of original texts.
Translated documents in English and Spanish
Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
Maintained message content, tone and emotion as closely as possible.
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Expected in 05/2017
No Degree: General Studies Opportunity Middle College - Lexington, KY, GPA:
Expected in 05/2017
High School Diploma: Paul Laurence Dunbar High School - Lexington, KY GPA:
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