Experienced [Job Title] with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled [Job Title] offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Driven server with [Number] years of experience increasing [Type] sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson able to upsell [Number]% of patrons served, increasing earnings for restaurant and tips.
- Menu knowledge
- Menu memorization
- Dining customer service
- Food safety understanding
- High-volume dining
- Effective customer upselling
- Price memorization
- Service prioritization
- Table setting arrangements
Millis, MA, 05/2018 - 02/2021
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Sent orders to kitchen staff by [Action].
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Calculated charges, issued table checks and collected payments from customers.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Processed customers' payments and provided receipts.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Pottsville, PA, 12/2017 - 01/2018
- Established and managed objectives for team production and customer service.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Answered over [Number] questions and inquiries per shift regarding products, prices and availability.
- Followed all food safety and health code standards.
- Participated in available training courses to improve sales skills and product knowledge.
- Managed cash register operations using POS system, including processing sales and returns.
City, STATE, 06/2016 - 10/2017
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Blocked and faced all products on shelves and displays to meet company policies.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Packaged items with appropriate materials to prevent damage during shipping.
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Resume Overview
School Attended
- Valencia College
Job Titles Held:
- Restaurant Waiter
- Grocery Clerk
- Stocker
Degrees
- Associate of Arts
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