LiveCareer-Resume

restaurant waiter resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated and enthusiastic Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Skills
  • Specials Promotion and Upselling
  • Team Player
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Cool Under Pressure
  • Process Evaluations
  • Customer Preferences
  • Operational Efficiency
  • Guest Inquiries
  • Phone Inquiries
  • Guest Relations
  • Customer Loyalty
  • Guest Satisfaction
  • Quality Assurance
  • Strong Organizational Skills
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Computers and Technology
  • Ease with Computers and Technology
  • Research and Analytical Skills
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
  • Employee Communications
  • Memo Preparation
  • QuickBooks Expertise
  • Invoice Processing
  • Excel Spreadsheets
  • Meeting Planning
  • Visitor Relations
  • Travel Administration
  • Spreadsheet Management
  • Accounting and Bookkeeping
  • Social Media Updating
  • Writing and Editing Skills
  • Hotel Accommodations
  • Administrative and Clerical Support
Work History
Restaurant Waiter, 02/2020 to 07/2022
Brown Brothers HarrimanColumbus, OH,
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant Waiter, 11/2019 to 04/2021
Stans Idle HourCity, STATE,
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Administrative Assistant, 11/2015 to 07/2018
Keiser Designe GroupCity, STATE,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Costumer Service Representative , 07/2011 to 03/2015
Alloy & DeliasCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
High School Diploma: General Studies, Expected in
Bloom-Carroll High School - Carroll, OH
GPA:
  • Member of Prestigious Key Club
  • Awarded Honor Roll Student +4 years
Additional Information

Personal Achievements & Life Experience

  • 1 of 6 students to hold Honor Roll throughout High School career.
  • First and only employee to increase production above 5% within 1 year (VSW Stoneworkers)
  • Set standard for sales per service employee - maintaining average $1,400 in food & alcohol sales.
  • Successfully underwent a Cervical Spinal Fusion of 6th & 7th vertebrae at 9 years old.
  • Successfully underwent 2 surgeries to rid body of fast spreading cancer at age 27. Including a Full Abdominal Lymph Node Dissection.
  • Throughout everything, maintained a happy-go-lucky attitude and never faltered, remaining who I am at the core.

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Resume Overview

School Attended

  • Bloom-Carroll High School

Job Titles Held:

  • Restaurant Waiter
  • Restaurant Waiter
  • Administrative Assistant
  • Costumer Service Representative

Degrees

  • High School Diploma

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