Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated, friendly and skilled essential worker with 6+ years of customer service experience and 3 years team lead experience. Trained in customer service, trained in food/beverage/restaurant service, and as a respite care provider. I make great efforts to meet the needs of those I am tending to. Flexible and adaptable with front office experience and back of house duties and responsibilities.

  • Leadership
  • Computer skills
  • Team management
  • Meal preparation
  • Recruitment and hiring
  • Training
  • Diverse beverage knowledge
  • Portioning understanding
  • Sanitation
  • Reliable and trustworthy
  • Conflict resolution
  • Critical thinking
  • People skills
  • Team building
  • Fluent in Spanish
  • Relationship building
  • Organization
  • Communication
  • Work ethic
  • Product organization
  • Business development understanding
  • Promotional support
  • Microsoft Office expertise
  • High-energy attitude
  • Retail sales customer service
  • Problem-solving abilities
  • Positive
  • Self-sufficient
  • Independent/Team Player
  • Multi-tasker
  • Improving well-being
  • Gathering referrals
  • CPR/First Aid
  • Flexible
03/2018 to Current
Respite Care Provider St. Jude's Ranch For Children Las Vegas, NV,
  • Provided home care and worked at care facilities.
  • Maintained hygienic and safe environments through frequent sanitation and cleaning.
  • Assisted patients with hygiene, diet and mobility practices.
  • Participated in enjoyable activities with clients to provide mental stimulation.
  • Assessed client physical, mental and emotional conditions as well as vital signs.
  • Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
  • Helped with personal hygiene and other daily living needs.
  • Kept home environments free of hazards.
  • Built strong and trusting rapport with clients and loved ones.
  • Supported primary caregivers in caring for clients with physcial, mental and emotional conditions.
  • Assisted patients with bladder and bowel needs by helping to restroom, bathe and wipe.
08/2021 to 02/2022
Wellness Attendent/Front Desk Receptionist Cornerstone Building Brands Addison, TX,
  • Maintained cleanliness, neatness and organization of customer areas.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Responded to questions about local area and company services.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Processed average of 50 transactions each day to keep workflows moving smoothly.
  • Completed day-to-day tasks by leveraging knowledge of Google Docs and Excell.
  • Kept current on market and product trends to effectively answer customer questions.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Cultivated safe recreational environment for staff, volunteers, members and participants and delivered creative assistance.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Collected soiled linen or clothing to prepare for laundering.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Maintained bookkeeping of important files, running reports and delivering updates on occupancy and revenue.
  • Collaborated with housekeeping and maintenance staff to address and resolve facility and room issues.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 100 incoming calls per day.
  • Screened visitors and directed to specific location for office safety.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Coordinated and communicated with clients to gather pertinent information.
06/2016 to 11/2019
Team Lead Jamba Juice City, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Collaborated with management team to implement new work procedures or policies.
  • Created and distributed monthly, quarterly, and annual reports to management regarding performance.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
01/2019 to 07/2019
Hostess/Barista Company Name City, State,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Greeted guests with pleasant smile and superior customer service.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Resolved customer disputes with tact and professionalism.
Education and Training
Expected in
High School Diploma:
Los Medanos College - Pittsburg, CA
Native/ Bilingual
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Month for outstanding performance and team contributions.

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School Attended

  • Los Medanos College

Job Titles Held:

  • Respite Care Provider
  • Wellness Attendent/Front Desk Receptionist
  • Team Lead
  • Hostess/Barista


  • High School Diploma

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