Motivated, friendly and skilled essential worker with 6+ years of customer service experience and 3 years team lead experience. Trained in customer service, trained in food/beverage/restaurant service, and as a respite care provider. I make great efforts to meet the needs of those I am tending to. Flexible and adaptable with front office experience and back of house duties and responsibilities.
Skills
Leadership
Computer skills
Team management
Meal preparation
Recruitment and hiring
Training
Diverse beverage knowledge
Portioning understanding
Sanitation
Reliable and trustworthy
Conflict resolution
Critical thinking
People skills
Team building
Fluent in Spanish
Relationship building
Organization
Communication
Work ethic
Product organization
Business development understanding
Promotional support
Microsoft Office expertise
High-energy attitude
Retail sales customer service
Problem-solving abilities
Positive
Self-sufficient
Independent/Team Player
Multi-tasker
Improving well-being
Gathering referrals
CPR/First Aid
Flexible
Experience
03/2018 to Current
Respite Care ProviderSt. Jude's Ranch For Children – Las Vegas, NV,
Provided home care and worked at care facilities.
Maintained hygienic and safe environments through frequent sanitation and cleaning.
Assisted patients with hygiene, diet and mobility practices.
Participated in enjoyable activities with clients to provide mental stimulation.
Assessed client physical, mental and emotional conditions as well as vital signs.
Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
Helped with personal hygiene and other daily living needs.
Kept home environments free of hazards.
Built strong and trusting rapport with clients and loved ones.
Supported primary caregivers in caring for clients with physcial, mental and emotional conditions.
Assisted patients with bladder and bowel needs by helping to restroom, bathe and wipe.
08/2021 to 02/2022
Wellness Attendent/Front Desk ReceptionistCornerstone Building Brands – Addison, TX,
Maintained cleanliness, neatness and organization of customer areas.
Resolved customer issues to maintain high standards of customer satisfaction.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Answered customers' questions and addressed problems and complaints in person and via phone.
Responded to questions about local area and company services.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Processed average of 50 transactions each day to keep workflows moving smoothly.
Completed day-to-day tasks by leveraging knowledge of Google Docs and Excell.
Kept current on market and product trends to effectively answer customer questions.
Reported required maintenance or repairs to management and maintained supply inventory.
Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
Cultivated safe recreational environment for staff, volunteers, members and participants and delivered creative assistance.
Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Collected soiled linen or clothing to prepare for laundering.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone, and via email.
Maintained bookkeeping of important files, running reports and delivering updates on occupancy and revenue.
Collaborated with housekeeping and maintenance staff to address and resolve facility and room issues.
Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Input customer data into reservation software and made immediate updates to reflect room changes.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Greeted visitors and verified reasons for visit and appointment information.
Sorted incoming mail and directed to correct personnel each day.
Welcomed large volume of guests and improved overall customer service.
Maintained front office cleanliness and organized supplies to increase productivity.
Determined needs of visitors and provided information or solutions.
Conducted transactions, confirming patient information and processing according to standard protocol.
Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than 100 incoming calls per day.
Screened visitors and directed to specific location for office safety.
Directed clients and guests to correct departments, rooms, and staff members.
Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Coordinated and communicated with clients to gather pertinent information.
06/2016 to 11/2019
Team LeadJamba Juice – City, STATE,
Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
Collaborated with management team to implement new work procedures or policies.
Created and distributed monthly, quarterly, and annual reports to management regarding performance.
Rotated through series of different stations based on team needs.
Followed staffing strategies to achieve production goals.
Conducted thorough quality checks to verify conformance to specifications.
Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
01/2019 to 07/2019
Hostess/BaristaCompany Name – City, State,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to quickly seat guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Built positive relationships with other front-of-house and kitchen staff.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Collected payments and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Received and accurately processed customer payments.
Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Followed health, safety and sanitation guidelines to pass state inspections.
Greeted guests with pleasant smile and superior customer service.
Cleaned and sanitized work areas, utensils and equipment.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Resolved customer disputes with tact and professionalism.
Education and Training
Expected in
High School Diploma: Los Medanos College - Pittsburg, CA GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the Month for outstanding performance and team contributions.
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