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resource specialist media manager resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Creative and industrious

Skills
  • Social media management
  • Messaging and speechwriting
  • Event coordination
  • Research proficiency
  • Data management
  • Partnership Marketing
  • Customer service
  • Blogging
  • Content strategy
  • Copywriting, editing, and review
  • Marketing communications
  • Consistent brand messaging
  • Content development
Experience
02/2019 to Current Resource Specialist & Media Manager Marriott Vacations Worldwide | San Francisco, CA,
  • Ensure comprehensiveness and accuracy of resource database of low and no-cost health and human services in Butte and Glenn Counties.
    Formal/informal updates, research, outreach, and data classification to update database of 650+ organizations within the community.
  • Create and cultivate relationships with organizational spokespeople from various local and state agencies to gather current resource information.
    Develop and deepen relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Work with team members to identify and recommend areas for improvement to ensure quality service provision to the community.
  • Design visual and graphic images to use on multiple platforms. Develop and implement strategic social media marketing plan and initiatives to promote organization awareness, reputation, revenue-focused activities, community partnerships & events
  • Executed updated marketing plans to increase branding exposure, user traffic and sales.
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Developed and deepened media relations to enhance coverage.
  • Analyzed, vetted, and implemented organization-wide strategies including [Type], [Type] and [Type].
  • Wrote press releases or other media communications to promote clients.
  • Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
  • Cultivated network of [Number] media and communications professionals to maintain strong partnerships, secure positive coverage and facilitate quick dissemination of information.
  • Worked within web content management system Wordpress to create and maintain multiple websites.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
  • Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
  • Authored press releases and communications materials to share vital information and promote intended message.
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
  • Designed and distributed promotional marketing materials utilizing [Software] design software to advertise upcoming public relations events.
  • Drafted communications for routine releases and emergency response.
  • Managed crisis communications, including emergency response strategies and implementation.
  • Directed internal communications efforts and fostered development of proactive and comprehensive communications programs between leadership team and employees.
  • Cultivated positive relationships with media organizations to support PR objectives.
  • Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
  • Developed attractive and engaging print and digital ads.
  • Collaborated with internal stakeholders to determine budgets for advertising campaigns.
  • Coordinated with sales and marketing managers to plan, build, carry out and measure campaigns.
  • Managed campaign development, creative designs and ad tracking.
  • Prepared and edited organizational publications such as employee newsletters or stockholder reports for internal and external audiences.
  • Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
  • Collaborated with others to discuss new [Type] opportunities.
  • Enhanced exposure opportunities and controlled large, strategic messaging programs.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Analyzed and monitored engagement processes to determine site glitches.
  • Organized [Type] events to establish community relationships and maximize marketing strategies.
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance.
  • Oversaw consistent application of company standards for all marketing collateral.
  • Fostered sponsorships with related and partnering entities to enhance marketing objectives.
  • Managed all aspects of copy review and editing, including guidance and oversight of production.
  • Oversaw creation of strategic models for diverse accounts with strong focus on ensuring compliance with requirements, preferences, and missions.
  • Served as key contributor in all phases of artistic concept design, collaborating with key strategists to increase quality of final content.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
08/2017 to 01/2022 Sales Associate Ymca Of Delaware | Rehoboth Beach, DE,
  • Built trusting relationships with customers by making personal connections.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with excellent customer service.
03/2014 to 08/2016 Lifeguard Warm Springs Cabana Club | City, STATE,
  • Supervised maintenance and notified appropriate department of issues requiring immediate resolution.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Communicated complex operations, pool or visitor issues to management for assistance with remediation.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Adhered strictly to emergency action plans.
  • Maintained neat and clean pool area and clean water.
  • Evaluated performance of staff and addressed areas needing improvement.
  • Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
  • Conveyed rules and expectations to patrons consistent with facility policies and procedures.
Education and Training
Expected in 05/2020 Bachelor of Arts | Communications California State University - Chico, Chico, CA GPA:
  • Completed coursework in Public Opinion, Organizational Communication and Communication Scholarship
  • Minor in Marketing

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Resume Overview

School Attended

  • California State University - Chico

Job Titles Held:

  • Resource Specialist & Media Manager
  • Sales Associate
  • Lifeguard

Degrees

  • Bachelor of Arts

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