LiveCareer-Resume

resort manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Summary

My objective is to lead a team of inspired individuals working for the SpringHill Suites in Coeur d' Alene that strive for service excellence regularly. I am a leader of people who enjoys developing teams that are empowered to “make it happen” on a daily basis. I have a passion for developing people and delivering exceptional experiences for my employees, owners and guests. I enjoy taking on challenges and reaching my goals. I pride myself on being result-oriented and creating an environment that is team driven.

Accomplishments

With nearly 20 years working for Marriott International at a 1354 room convention hotel I have grown into an outstanding leader of people in all areas of the hotel. I am an expert in delivering and training world class customer service. I led the hotel's customer service and problem resolution 6 hour training course for all associates. I also consistently met the required 40 hours a year on-going training to include becoming certified to teach English as a second language in the workplace, Steven Covey's 7 habits and the 360 degree managerial assessment.

Experience
Resort Manager, 2009 to 09/2010
Bluegreen ResortsConcord, CA,

Responsible for all aspects of the resort operations.

  • Budgeting and monthly critiques
  • Recruiting and Training
  • Delivering excellent service to all customers
  • Overseeing room refurbishment projects

Excelled in all areas of responsibility. Received above average performance reviews. Achieved a 98% overall employee satisfaction/engagement score.

Front Office Management Team, 10/1999 to 03/2004
Cadia HealthcareWilmington, DE,

Assistant Front Office Manager/ Acting Front Office Manager

  • Managed and developed all Front Office departments including Front Desk, Bellstand, PBX, Concierge and Transportation departments

Guest Response Manager

  • Managed PBX and Concierge departments
  • Rolled out "At Your Service" hotelwide
  • Managed and delivered 30% layoffs due to 9/11

Front Desk Manager

  • Responsible for Front Desk team delivering fast and efficient check ins and check outs.
  • Was frequently recognized for "perfect sells" of the hotel

Food and Beverage Manager, 09/1988 to 10/1999
Marriott InternationalCity, STATE,

Yacht Club Department Head

  • April 1998- Nov 1999
  • Largest revenue producing Food and Beverage outlet in the hotel 2.3 million annually
  • Developed and promoted many "special events" including Superbowl headquarters and holiday dinners

Sea Grill Restaurant Manager

  • July 1996- April 1998
  • Best Brunch in San Diego many years running

Molly's Department Head

  • March 1995- July 1996
  • Fine Dining establishment in hotel with extensive wine list and tableside service

Rudi's Bakeshop Supervisor

  • September 1993- March 1995
  • Converted flower shop in main lobby to a "Starbucks" style concept. Recognized for product innovation and receive the "Rookie Manager of the Year Award"

Sea Grill QCT Server

  • October 1988-March 1995
Education
Bachelor of Arts: Spanish, Expected in to San Diego State University - San Diego, CA
GPA:

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Resume Overview

School Attended

  • San Diego State University

Job Titles Held:

  • Resort Manager
  • Front Office Management Team
  • Food and Beverage Manager

Degrees

  • Bachelor of Arts

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