Enthusiastic multi-talented professional with over 20 years of hands-on experience in management, customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Excellent communicator, strong attention to details, listening and time management skills with superior work ethic. Intelligent and diligent customer service professional with proven history of excellent resourceful multitasking, organizational, punctuality and dedication.
Skills
Store opening and closing
Punctuality
Merchandising
Able to lift twenty five pounds
Issue and conflict resolution
Banking and financial services background
Invoice processing
Flexible schedule
Time management
Cash handling accuracy
Loss prevention
Superior communication skills
Employee scheduling
Excellent multi-tasker
Dependable and reliable
Experience
07/2007 to Current
Resort ManagerBluegreen Resorts – Franklin, TN,
Supervised daily operations of brand new, 16-room hotel with staff of four employees.
Ensured that guest complaints were handled in the most effective manner possible.
Booked large groups of people for weddings, anniversaries reunions and other events and offered the best available package rates.
Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Provided end-of-month audits of the resort to upper management as required.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations and regulations.
05/2006 to 05/2007
Admissions AdvisorUniversity Of Southern California – Pasadena, CA,
Counseled students in career planning, job placement possibilities, and academic goal.
Used variety of teaching techniques to encourage student critical thinking and discussion in their career course.
Collaborated with project leaders and stakeholders to accomplish objectives.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Monitored students academic progress, mental health and sociability through ongoing individual correspondence.
Secured scholarship in new funding from private resources through grant writing.
Tracked class attendance and student progress.
Encouraged students in educational and career planning workshops with peers.
Earned positive feedback from parents regarding their children learning success.
01/2001 to 10/2005
Investment BankerFood City – Paintsville, KY,
Advised clients on capitalization strategies, including amounts to invest, sources of funding, structure financial packages based on clients needs.
Presented plans to client with smooth and professional presentations to enhance buy-in chance and promote collaboration.
Built and strengthened client relationships to form long-lasting, profitable bonds.
03/1998 to 01/2001
Head CashierPricemart.Us – City, STATE,
Drove sales and add-on purchases by promoting specific item options to customers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Learned roles of other departments to provide coverage and keep store operational.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Counted and balanced cashier drawers.
Properly verified customer identification for alcohol or tobacco purchases.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Oversaw work of eight (8) full time cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Managed cashier shifts and breaks.
Helped customers find store locations and complete purchases.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
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