Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Personal goal and believe

Passion is my forte!

Customer-oriented Resort Manager who provides dedicated attention to service towards our guests of the resort.
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-Oriented
Maintaining RCI recognition program as Gold Crown resort since 2012.
  • Providing Pre-arrival welcome letter    
  • Providing Resort information prior to guest arrival
  • Accommodating special requests
  • Coordinating welcome letter & amenity
  • Sending “Thank you” note ​
  • Summarizes RCI score and personal comment through cycle
  • Follow through with issues when it arises during their stay   
Work Experience
Resort Manager, 08/2007 to Current
Bluegreen ResortsFort Worth, TX,

  • Providing exceptional level of guest service throughout the time of stay.
  • Taking a pride of ownership in creating truly memorable experience for guests.
  • Building a positive relationship with guests.
  • Addressing guest concern and complaints as quickly as possible.
  • Accommodating special requests whenever possible.
  • Responsible for viewing Salt Survey and respond to each.
  • Responsible for day to day operations inclusive of front office, bell and valet desk.
  • Working closely with guest service hotline along with seamless and efficient communication with housekeeping and maintenance to resolve issues in timely manner.
  • responds properly to any resort emergency or safety situation.
  • working and cooperating with each department as well as sales, marketing and co-workers.
Personnel Transaction Specialist, 10/2006 to 07/2007
University Clinical Education & Research AssociatesCity, STATE,
Worked directly with the Administrative officer and faculty Development
  • Responsible for processing all personnel transactions.
  • Responsible for new Hire process and orientation.
  • Assisted all faculty recruitment related functions.
  • Assisted the candidate with all relocation functions.
  • initiated candidate credential process.
Admissions Coordinator / Student Affairs, 07/2003 to 10/2006
Institute Of Intensive EnglishCity, STATE,
Worked directly with the Director and the President in management, school development and marketing.
  • Responsible for student registration, counseling.
  • coordinated and resolved student accommodation.
  • Responsible for all payable and receivables accounting duties using Quick Books.
  • Responsible for monthly revenue.
  • assisted C.P.A. to complete balance sheet.
  • Maintained  Student database.
High School Diploma: , Expected in 1987
Hasee Highschool - Miura, Kanagawa
: English, Expected in 1998
EF International School - Santa Barbara, California

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School Attended

  • Hasee Highschool
  • EF International School

Job Titles Held:

  • Resort Manager
  • Personnel Transaction Specialist
  • Admissions Coordinator / Student Affairs


  • High School Diploma

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