Customer-oriented Resort Manager who provides dedicated attention to service towards our guests of the resort.
Focused on customer satisfaction
Skilled multi-tasker
Deadline-Oriented
Accomplishments
Maintaining RCI recognition program
as Gold Crown resort since 2012.
Providing Pre-arrival welcome letter
Providing Resort information prior to
guest arrival
Accommodating special requests
Coordinating welcome letter &
amenity
Sending “Thank you” note
Summarizes RCI score and personal
comment through cycle
Follow through with issues when it
arises during their stay
Work Experience
Resort Manager, 08/2007 to Current Bluegreen Resorts – Fort Worth, TX,
Providing exceptional level of guest service throughout the time of stay.
Taking a pride of ownership in creating truly memorable experience for guests.
Building a positive relationship with guests.
Addressing guest concern and complaints as quickly as possible.
Accommodating special requests whenever possible.
Responsible for viewing Salt Survey and respond to each.
Responsible for day to day operations inclusive of front office, bell and valet desk.
Working closely with guest service hotline along with seamless and efficient communication with housekeeping and maintenance to resolve issues in timely manner.
responds properly to any resort emergency or safety situation.
working and cooperating with each department as well as sales, marketing and co-workers.
Personnel Transaction Specialist, 10/2006 to 07/2007 University Clinical Education & Research Associates – City, STATE,
Worked directly with the Administrative officer and faculty Development
Responsible for processing all personnel transactions.
Responsible for new Hire process and orientation.
Assisted all faculty recruitment related functions.
Assisted the candidate with all relocation functions.
initiated candidate credential process.
Admissions Coordinator / Student Affairs, 07/2003 to 10/2006 Institute Of Intensive English – City, STATE,
Worked directly with the Director and the President in management, school development and marketing.
Responsible for student registration, counseling.
coordinated and resolved student accommodation.
Responsible for all payable and receivables accounting duties using Quick Books.
Responsible for monthly revenue.
assisted C.P.A. to complete balance sheet.
Maintained Student database.
Education
High School Diploma: , Expected in 1987 Hasee Highschool - Miura, Kanagawa GPA:
: English, Expected in 1998 EF International School - Santa Barbara, California GPA:
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