- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Personal goal and believe
Passion is my forte!
Customer-oriented Resort Manager who provides dedicated attention to service towards our guests of the resort.
- Focused on customer satisfaction
- Skilled multi-tasker
- Deadline-Oriented
Maintaining RCI recognition program
as Gold Crown resort since 2012.
-
Providing Pre-arrival welcome letter
- Providing Resort information prior to
guest arrival
- Accommodating special requests
- Coordinating welcome letter &
amenity
- Sending “Thank you” note
- Summarizes RCI score and personal
comment through cycle
- Follow through with issues when it
arises during their stay
Resort Manager, 08/2007 to Current
Bluegreen Resorts – Fort Worth, TX,
- Providing exceptional level of guest service throughout the time of stay.
- Taking a pride of ownership in creating truly memorable experience for guests.
- Building a positive relationship with guests.
- Addressing guest concern and complaints as quickly as possible.
- Accommodating special requests whenever possible.
- Responsible for viewing Salt Survey and respond to each.
- Responsible for day to day operations inclusive of front office, bell and valet desk.
- Working closely with guest service hotline along with seamless and efficient communication with housekeeping and maintenance to resolve issues in timely manner.
- responds properly to any resort emergency or safety situation.
- working and cooperating with each department as well as sales, marketing and co-workers.
Personnel Transaction Specialist, 10/2006 to 07/2007
University Clinical Education & Research Associates – City, STATE,
Worked directly with the Administrative officer and faculty Development
- Responsible for processing all personnel transactions.
- Responsible for new Hire process and orientation.
- Assisted all faculty recruitment related functions.
- Assisted the candidate with all relocation functions.
- initiated candidate credential process.
Admissions Coordinator / Student Affairs, 07/2003 to 10/2006
Institute Of Intensive English – City, STATE,
Worked directly with the Director and the President in management, school development and marketing.
- Responsible for student registration, counseling.
- coordinated and resolved student accommodation.
- Responsible for all payable and receivables accounting duties using Quick Books.
- Responsible for monthly revenue.
- assisted C.P.A. to complete balance sheet.
- Maintained Student database.
High School Diploma: , Expected in 1987
Hasee Highschool - Miura, Kanagawa
GPA:
: English, Expected in 1998
EF International School - Santa Barbara, California
GPA:
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