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Resort Manager Resume Example

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RESORT MANAGER
Professional Summary

Experienced Property Manager with over 10 years of experience in Affordable Housing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Office and staff streamlining
  • Vendor interaction
  • Reservations management
  • Guest accommodations
  • Relationship development
  • Operational improvement
  • Customer service
  • Supervision
  • Business operations
  • Problem resolution
  • Guest experiences
  • Brand Management
  • Strategic planning and analysis
  • Policy and procedure adherence
  • Team building
  • Communications
  • MS Office
  • Budgets
  • Organization
  • Team management
Work History
March 2020-CurrentResort Manager | Equity Lifestyle Properties Inc. | Mocksville, NC
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Worked with Guests and Annuals to understand needs and provide entertainment and other nessasary services.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for Customer Satisfaction meetings.
  • Increased customer satisfaction by resolving maintenance issues.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Streamlined all office processes, budgets, and procurement strategies, leading to increased bottom-line.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
July 2012-March 2020Onsite Property Manager, Auditor and Mentor | Westminster Company | Salisbury, NC
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Organized and participated in Auditor and Mentoring meetings on annual basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Boosted occupancy to 100%.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept meticulous records of all correspondence between management and tenants.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Established strong, professional relationships with Police and residents by promoting team collaboration.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Managed projects and events for National Night Out and growth opertuntites for residents.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Distributed and followed up on tenant renewal notices.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Scheduled outside contractors for major maintenance issues.
  • Maintained constant balance and accounting of property petty cash account.
  • Maintained sufficient number of units market-ready at all times.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
August 2010-July 2012Community Manager | Wynnfield Properties | Albemarle, NC
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Boosted occupancy to 100% by leveraging market knowledge and successful promotional strategies.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Compiled maintenance and repair requests for submission to Management and reached out to local contractors for bid proposals.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Suggested improvements to company software.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Communicated effectively with owners, residents and on-site associates.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Scheduled outside contractors for major maintenance issues.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained current contract files as prescribed by company contract policies and procedures.
December 2001-August 2009Merchandising Specialist | Merchandise Support, Inc And StoreLink | All of , NC
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Communicated merchandising needs to store manager.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Maintained clean store by returning items to proper places.
  • Changed displays to reflect new promotions.
  • Optimized store displays and appearance via strategic merchandising.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Supplied daily support to buyer and assistant buyer.
  • Arranged merchandise in alignment with store planogram.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Worked with managers and advertising directors to optimize promotions.
  • Supervised team of up to 21 merchandising employees and monitored adherence to company standards.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Education
August 2012Associate of Science: Funeral Service And BusinessFayetteville Technical Community College, Fayetteville, NC
December 1999Associate of Science: Motor Sports BusinessRowan Cabarrus Community Collage, Salisbury, NC
June 1995High School Diploma: Mount Pleasant High School , Mount Pleasant, NC
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Resume Overview

Companies Worked For:

  • Equity Lifestyle Properties Inc.
  • Westminster Company
  • Wynnfield Properties
  • Merchandise Support, Inc And StoreLink

School Attended

  • Fayetteville Technical Community College
  • Rowan Cabarrus Community Collage
  • Mount Pleasant High School

Job Titles Held:

  • Resort Manager
  • Onsite Property Manager, Auditor and Mentor
  • Community Manager
  • Merchandising Specialist

Degrees

  • Associate of Science : Funeral Service And Business
    Associate of Science : Motor Sports Business
    High School Diploma :

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