Coordinated Resort/Inn Manager with more than 5 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
I believe in team work, self motivated, honest, reliable, very friendly, intelligent, great sense of humor, I give a 100% all into anything I do, love to make money for the business I work for.
Oversaw day-to-day operations of 12 -guest rooms and 3 cabins with staff of 1 employee and myself.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Maintained excellent attendance record, consistently arriving to work on time, lived on premises.
Handled numerous calls per day to address customer inquiries and concerns.
Made beds quickly to maximize team efficiency.
Ordered and stocked supplies to avoid shortages and excess inventory.
Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies.
Met requests for guests for extra towels, ice buckets, pillows and blankets.
Dusted and polished surfaces to achieve attractive shine.
Removed soiled sheets, washcloths and towels.
Transported soiled linens to laundry facilities.
Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
Replenished guest room toiletries such as soap, shampoo and paper products.
Adhered to hotel standards for cleanliness, appearance and service.
Prepared rooms with top-notch standards every time.
Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Worked with 1-person housekeeping staff to maintain clean, organized resort/Inn facility.
Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
Tested and balanced pool water to maintain safe and healthy swimming environment.
Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Performed locksmiths tasks by installing new locks, door handles and door closers.
Safely and effectively handled wide range of cleaning products and solutions.
Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Skimmed pool surfaces before emptying skimmer baskets.
Adjusted water levels following evaporation, winds and thunderstorms.
Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
Collected weekly water samples to bring to local health departments for testing.
Maintained safe pool water quality levels using different chemicals including chlorine, shock, algaecide and calcium chloride.
Winterized pools before first area freeze to minimize contamination risk and protect sensitive components from cold damage.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Carried linens, towels, toilet items and cleaning supplies to guest rooms and cabins.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Complete grounds maintenance tasks such as watering, mowing grass, trimming bushes, planting flowers, removing debris.
Maintained optimal supply levels to meet daily and special cleaning needs.
Wiped down tabletops, chairs, counter tops and end tables.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses.
Mended quilts and linens using sewing machine.
06/2017 to 05/2019
Resort/Inn ManagerDownieville River Inn (Owner Marc Christianson) – City, STATE,
Oversaw day-to-day operations of 12 -guest rooms and 3 cabins with staff of 5 employees.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Maintained excellent attendance record, consistently arriving to work on time, lived on premises.
Handled numerous calls per day to address customer inquiries and concerns.
Made beds quickly to maximize team efficiency.
Ordered and stocked supplies to avoid shortages and excess inventory.
Trained other staff members by physically demonstrating complex tasks.
Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
Met requests for guests for extra towels, ice buckets, pillows and blankets.
Dusted and polished surfaces to achieve attractive shine.
Removed soiled sheets, washcloths and towels.
Transported soiled linens to laundry facilities.
Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
Replenished guest room toiletries such as soap, shampoo and paper products.
Adhered to hotel standards for cleanliness, appearance and service.
Prepared rooms with top-notch standards every time.
Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Worked with 5-person housekeeping staff to maintain clean, organized resort/Inn facility.
Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
Tested and balanced pool water to maintain safe and healthy swimming environment.
Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Performed locksmiths tasks by installing new locks, door handles and door closers.
Safely and effectively handled wide range of cleaning products and solutions.
Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Skimmed pool surfaces before emptying skimmer baskets.
Adjusted water levels following evaporation, winds and thunderstorms.
Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
Collected weekly water samples to bring to local health departments for testing.
Maintained safe pool water quality levels using different chemicals including chlorine, shock, algaecide and calcium chloride.
Winterized pools before first area freeze to minimize contamination risk and protect sensitive components from cold damage.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Carried linens, towels, toilet items and cleaning supplies.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Complete grounds maintenance tasks such as watering, mowing grass, trimming bushes, planting flowers, removing debris.
Maintained optimal supply levels to meet daily and special cleaning needs.
Wiped down tabletops, chairs and end tables.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses.
Mended quilts and linens using sewing machine.
12/2015 to 05/2017
Resort ManagerThe Lure Resort ( Owner Linda Zoldan) – City, STATE,
Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Excel.
Trained new employees in specific job requirements.
Performed billing, collection and reporting functions for office generating over $100,000 annually.
Oversaw appointment scheduling for clients.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Solved problems timely and effectively, ensuring customer satisfaction.
Kept physical files and digitized records organized for easy updating and retrieval.
Developed and implemented daily operations plans such as employee daily assignments.
All land maintenance, including mowing, weeding, pruning, planting, raking, clearing leaves.
Electrical including rewiring outside lighting, changing light bulbs inside and out.
All laundry, washing, drying, folding, stain removal, ironing.
Managed team productivity and workflow to exceed quality standards.
Managed staff of 3 housekeepers.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Delegated tasks to carefully selected employees.
Analyzed and identified equipment failure root causes and initiated correction actions.
Employed best maintenance and safety practices with 0% incident rate.
Organized and restocked housekeeping carts at end of each shift to prepare for next turn over.
Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises.
Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 1hour.
Washed and folded towels and linens to properly stock 11 guest cabins, 6 camping cabins.
Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
Employed best maintenance and safety practices with 0% incident rate.
Worked with front desk to respond promptly to all guest requests.
Kept building entryway glass clean and polished for professional presentation.
Restocked room supplies such as facial tissues for personal touch with every job.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time, lived at work site.
Inspection of water system including adding chemicals, making sure water lines were free flowing to cabins.
Winter time, made proper maintenance on all pipes so they do not freeze.
Education
Expected in 01/1977
High School Diploma: Mills High School - Millbrae, CA GPA:
Expected in 06/1978
Associate of Arts: Cosmetology Ponce' School of Creative Cosmetology - San Mateo, CA, GPA:
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