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Residential Treatment Coordinator Resume Example

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RESIDENTIAL TREATMENT COORDINATOR
Professional Summary

Organized Healthcare Manager with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills
  • Electronic information systems such as Kronos, Vikus, Cerner, ADP,
  • Proficient in Microsoft work, publisher, excel, PowerPoint
  • Staff Management
  • Hiring and recruitment
  • Training, teamwork, and collaboration
  • Relationship building and retention
  • Business Administration
  • Verbal and written communication
  • Data collection and analysis
  • Strategic Planning
  • Planning and Organization
Work History
Jul 2018 - CurrentIrving, TX
Residential Treatment Coordinator / Centre For Neuro Skills
  • Manage property in absence of Manager and provide administrative support when delegated task
  • Created reports for insurance to highlight patient performance improvement
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
  • Helped patients receive appropriate, high-quality care with reasonable results
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans
  • Documented all patient interactions/interventions via electronic health system
  • Provide excellent customer service to patient, families, and customers; consistent with collaborative teamwork to ensure quality care
  • Evaluated treatment plans against individual goals and healthcare standards
  • Worked with different disciplines to provide cohesive care to patients
  • Trained new staff and supervisors on proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Managed case load of 13+ patients in rehabilitation residential community, providing comprehensive, community-based care
May 2017 - Jul 2018Irving, TX
Residential Supervisor / Centre For Neuro Skills
  • Supervised 50 plus assigned personnel to ensure quality care during evenings and on weekends
  • Conducted performance evaluations for designated employees in timely manners
  • Ensured that each resident was provided caring, supportive and safe environment
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage
  • Assisted residents with transitioning into new living environment and promoted positive relations between residents, family and staff
  • Enforced policies and safety standards through building and room rounds
  • Strategized to improve resident care and satisfaction
  • Held weekly meetings with directors to advocate for resident needs
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members
  • Provided swift and knowledgeable emergency support in line with community crisis protocols
  • Developed team communications and information for management and staff meetings
  • Assisted residents with transitioning into new living environment through maintaining strong relationships with residents
Mar 2015 - Mar 2016Town and Country, MO
Assistant Administrator / National Healthcare Corporation
  • Direct day-to-day administrative and operational functions for 120-bed facility, providing guidance and leadership to over 200 employees across more than 12 departments.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges, residents' applications, and activities.
  • Updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Conducted routine facility inspections, monitored and inspected staff processes to identify areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Oversaw all financial transactions and management functions, strategically managing one million plus operating budget.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Oct 2014 - Feb 2015Lexington, KY
Patient Access Representative / St Joseph Hospital
  • Facilitated timely check-in by greeting over 60 visitors per day and establishing purpose of visits
  • Provided excellent customer service to patients and families
  • Took co-payments and compiled daily financial records
  • Assisted patients in filling out check-in and payment paperwork for emergency room visits and lab work
  • Used Cerner to schedule appointments
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Education
2014Bowling Green, KY
Master of Health Administration in Heath AdministrationWestern Kentucky University
May 2012Bowling Green, KY
Bachelor of Science in Health Sciences, GerontologyWestern Kentucky University
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Resume Overview

Companies Worked For:

  • Centre For Neuro Skills
  • National Healthcare Corporation
  • St Joseph Hospital

School Attended

  • Western Kentucky University

Job Titles Held:

  • Residential Treatment Coordinator
  • Residential Supervisor
  • Assistant Administrator
  • Patient Access Representative

Degrees

  • Master of Health Administration in Heath Administration
    Bachelor of Science in Health Sciences, Gerontology

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