residential aide resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Over 12 years of experience in addiction treatment and recovery using past experiences in my personal life as a catalyst to allow me to never forget the pain and hurt that addiction brings not just to the addict, also to families, jobs, and friendships. My passion is to work in addiction and recovery realizing that one person is to many to lose to such a sad and hopeless disease.

Friendly Personal Care with proven history of working closely with clients,families and doctors for comprehensive client care. Dedicated to compassionate, detailed and individualized plans for long-term success.

Dedicated individual experienced in working with clients suffering from addiction. Talented at assisting clients with daily changes for a more positive sober life.

Residential Aide, 11/2018 to Current
Central Maine Medical CenterLewiston, ME,
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
  • Liaised between doctors and patients about care plans, progress and changing health conditions
  • Organized personal and professional calendars
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures
  • Coached patients on living skills adjusting plans and schedules based on patient conditions, needs and overall health
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met
  • Reported concerns to supervisor to maintain optimal care for all client needs
  • Coordinated all travel arrangements and accommodations on behalf of clients
  • Assisted clients with aftercare plans.
Individual Addiction Consultant, 11/2013 to Current
Vive Family Support ProgramGilroy, CA,

Facilitated addiction recovery meetings on a weekly basis to help both recovering and active addicts to learn to deal with their addiction and focus on more positive ways to live.

Breaking chains recovery was also recognized with the county and state court ordered treatment programs allowing clients to complete meetings each week as part of the treatment plans of drug court and other mandatory court ordered treatment.

Residential Counselor, 03/2018 to 11/2019
Chad's Hope/adult And Teen ChallengeCity, STATE,
  • Counseled 25+ residents at treatment center; liaised between residents and community programs and organization
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve client care and satisfaction
  • Interfaced with residents to address and resolve complaints or grievances
  • Conducted rounds of rooms and the building to check on compliance and safety.
  • Responded to crisis situations in a speedy, knowledgeable and level-headed manner
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition into treatment community.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Delivered an exceptional level of service to each client by listening to concerns and answering questions
  • Successfully led key projects resulting in more positive outcomes.

Executive Vice President/ Senior Lender, 04/1986 to 07/2007
Cumberland Valley Bank/Laurel National BankCity, STATE,
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Developed and monitored internal control systems.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Implemented the organization's overall mission and vision and ensured employees were happy and comfortable in the workplace.
  • Partook in the interviewing and the nomination of departmental managers process.
  • Formulated strategic financial plans for customers to guarantee increase in revenue and decrease in costs.
  • Monitored industry trends and introduced new services to update marketing strategies.
  • Partnered with executive team to define company goals.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Hired, trained and mentored 20+ staff members to maximize productivity.
  • Employee management
  • Procedures implementation
  • Character development
  • Incident reporting
  • Training and mentoring
  • Account payable and receivable
  • Curriculum development
  • Business development
  • Reporting and documentation
  • Patient chart documentation
  • Proper phone etiquette
  • Verbal communication
  • Client satisfaction
  • Administrative support specialist
  • Spreadsheet management
Education and Training
: Business Mgt. Psychology, Expected in to Berea College - Berea, KY
: Finance, Expected in to LSU Graduate School - Baton Rouge, LA

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Resume Overview

School Attended

  • Berea College
  • LSU Graduate School

Job Titles Held:

  • Residential Aide
  • Individual Addiction Consultant
  • Residential Counselor
  • Executive Vice President/ Senior Lender


  • Some College (No Degree)
  • Some College (No Degree)

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