Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in home settings providing guidance and encouragement to patients through physical and emotional support. Experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Skills
  • Event Chaperoning
  • Counseling Program Development
  • Facility Security
  • Case Planning
  • Reporting and Documentation
  • Staff Communication
  • First Aid and CPR
  • Safety Standards and Compliance
  • Incident Reporting
  • Group Activities
  • Verbal and Written Communication
  • Relationship Building
  • Daily Living Skills Instruction
  • Emotional Support
  • Personal Care Assistance
  • HIPAA Compliance
  • General Housekeeping
Education
Dauphin County Technical School Harrisburg, PA Expected in 06/1982 High School Diploma : - GPA :
Work History
Help Usa - Residential Aide
Brooklyn, NY, 02/2020 - Current
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and assisted residents through individual service plans.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Christiana Care Health System - Paratransit Shuttle Driver
Camden, NJ, 07/2018 - 10/2021
  • Maintained clean and neat shuttle for passenger comfort.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Accepted and processed fares.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Operated with safety and skill to avoid accidents and delays.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Reported bus malfunctions or needed repairs.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
T-Mobile - Pharmacy Technician
Detroit, MI, 10/2019 - 02/2020
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Restocked automated medication dispensing equipment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Processed incoming drug orders.
Weis Markets - Customer Service Associate
City, STATE, 04/2009 - 08/2015
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

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Resume Overview

School Attended

  • Dauphin County Technical School

Job Titles Held:

  • Residential Aide
  • Paratransit Shuttle Driver
  • Pharmacy Technician
  • Customer Service Associate

Degrees

  • High School Diploma

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