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Residential Aide Resume Example

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RESIDENTIAL AIDE
Core Strengths
  • Skills Used
  • CPR/FIRST AIDE CERTIFIED
  • HHA/PCA CERTIFIED
  • Receptionist/Sales Rep
  • Stile Associates Custom Brokers - Valley Stream, NY - December 2013 to September 2014
  • Front Desk Receptionist/Sales Rep
  • Responsible for preparing, compiling and managing all documentation and records required to clear goods.
  • Filing and billing of invoices for several import/export companies.
  • Received and sort all delivered mail/packages and deliver to correct department.
  • Handled a high level of volume calls; Prepared Custom Brokerage Files.
  • Routinely operated office equipment including computers, faxes, and adding machines.
  • Built a loyal customer base by using a consultative sales approach.
  • Prepare entry documents for custom approval; Filing Important documents.
  • Prepare delivery order, send to trucker, and verify receipt, Prepare Billing package.
  • Build rapport, listen, clarify and managed conversational flow.
  • Used consultative selling techniques to provide leads for telesales personnel
  • Calm angry callers, repair trust and located resources for problem resolution and design best option solutions.
  • Cooperatively worked with others to produce and deliver required work successfully; Mailed Invoices
  • Skills Used
  • Excellent communication skills (written and verbal). Highly Organized
  • Independent and solid team member with excellent customer service abilities.
  • Basic Microsoft, Excel and Internet Knowledge. Stile Computer System
  • Receptionist
  • Didis Paradise - Malverne, NY - September 2013 to December 2013
  • Responsibilities
  • Handling Money
  • Answering Phones about Services
  • Served as first point of customer contact
  • Maintained Highly Efficient Filling Systems
  • Scheduled Customer Appointments
  • Protected Confidential Files
  • Completed Administrative Tasks
  • Excellent communication skills (written and verbal),
  • HHA/PCA Certified Basic Microsoft, Excel and Internet
  • Knowledge,
  • Bilingual in Creole/Basic French,
  • Independent and solid team member with excellent customer
  • service abilities. Recent Employment Physical
Accomplishments
  • I completed all filing and maintained company data base.
  • Skills Used Excellent communication skills (written and verbal) Strong computer skills Lead Cashier Sears - Valley Stream, NY - April 2012 to March 2013.
  • Handling Money.
  • Answering Phones about services.
  • Scheduled Customer Appointments, Served as first point of customer contact.
  • Protected confidential Files while completing Administrative Tasks.
  • Store Key holder.
  • Helped customers and merchants identify services/products that best suited their needs.
  • Managed upset customer conflicts and challenging situations.
  • Maintained a high volume workload within a deadline-driven environment.
  • Receptionist/Administrative Assistant Vector Marketing Corporation - West Hempstead, NY - March 2010 to June 2010.
  • Contacting potential costumers.
  • Answering phones, Maintenance of company database.
  • Aid costumers in completing company purchases or transactions.
  • File records of transactions and costumer accounts.
  • Interact with inquiring costumers, Appointment setting.
Work Experience
April 2016
to
Current
Children Community Services IncCedarhurst, NYResidential Aide
  • Answering phones, Fax, Copies for Intake, Outtake & Daily Occupancy.
  • Patrol interior and exterior areas of building and report any safety hazards or unusual conditions to Safety Supervisor.
  • Monitor the entry and exit of residents by maintaining a sign-in log and requiring identification.Maintain daily log of all visitors and vendors as directed by a Safety Supervisor.
  • Maintain mail log and distribute mail to residents as directed by Safety Supervisor.
  • Enforce HFH rules and regulations as they apply to the residents and report infractions to Safety Supervisor.
  • Investigate and report all unusual incidents and occurrences.
  • Notify the Safety Supervisor when a resident, employee or visitor violates the facility's rules, policies or procedures.
  • Know the fire safety plan for fire drill and evacuation procedures in accordance with the fire prevention code.Assist in fire evacuation drills.
  • Notify the Safety Supervisor when any resident, employee or visitor violates the responsibilities contained in the Fire Safety Plan.
  • Notify the Fire Department of any fire or fire alarms.
  • Prepare incident reports or maintenance tickets on hazardous or dangerous conditions including, but not limited to child safety issues and fire hazards.
April 2015
to
January 2016
Maple Pointe Senior CareRockville Centre, NYFront Desk Concierge/Home Health Aide/PCA
  • Greet guests as they arrive and depart.
  • Follow up on guest inquiries.
  • Coordinate and manage requests for special arrangements.
  • Escort guests to their assigned rooms.
  • Ensure rooms are serviced appropriately and meals are served accurately and on time.
  • Transport dirty linen to be cleaned.
  • Set up stock and maintain work areas.
  • Assist other departments in order to provide excellent customer services.
February 2014
to
April 2016
Best Care IncHempstead, NYPatient Care Assistant
  • Responsibilities Assist with mobility issues when needed.
  • Bathe, Dress, Groom clients unable to do so alone.
  • Schedule client appointments and transport clients for errands and doctor visits.
  • Perform housekeeping activities and sort incoming mail.
  • Oragnize and lay out medication for clients.
  • Change linens, Launder clothing and put away items.
  • Accomplishments I enjoyed assisting people with personal care and daily activities of living.
  • It was a wonderful experience because I am such a peaceful, kind hearted person.
  • I would greet every patient with a warm smile and make them feel very comfortable and happy.
Educational Background
2010
August Martin High SchoolQueens, NYRegents Diploma: BusinessBusiness
Willing to relocate: Anywhere
Skills
adding machines, Administrative, approach, Basic, Billing, clarify, Excellent communication, CPR, client, clients, customer services, excellent customer service, excellent customer service, delivery, documentation, faxes, Fax, Filling, Filing, Basic French, Internet Knowledge, Internet Knowledge, managing, Excel, mail, Money, office equipment, personnel, policies, problem resolution, rapport, Receptionist, Safety, selling, Sales, Supervisor, Answering Phones, written
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer
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Resume Overview

Companies Worked For:

  • Children Community Services Inc
  • Maple Pointe Senior Care
  • Best Care Inc

School Attended

  • August Martin High School

Job Titles Held:

  • Residential Aide
  • Front Desk Concierge/Home Health Aide/PCA
  • Patient Care Assistant

Degrees

  • Regents Diploma : Business

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