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Resident Care Coordinator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 4 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance. Focused and attentive Medication Aide offering 4 years of healthcare expertise. Energetic and personable with thorough knowledge of medication, potential side effects and adverse reactions. Skilled in administering topical, oral, nasal and sublingual medications. Well-versed in monitoring vital signs for indications of medication issues and general health changes. Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong direct care skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.

Skills
  • Billing and payment processing
  • Relationship development
  • MS Office
  • Problem resolution
  • Team management
  • Business operations
  • Supervision
  • Project organization
  • Logs management
  • Vital signs monitoring
  • Medication Administration
  • Direct Patient Care
  • Companionship and emotional support
  • Patient Management
  • Medical Records Management
  • EMR / EHR
  • Documenting behaviors
  • Recording vital signs
  • Conducting intakes
  • Patient-focused care
  • Supporting personal needs
  • Inpatient care
  • Observing responses
  • Dementia and Alzheimer's knowledge
  • Infection Control and Aseptic Procedures
  • Chronic Disease Management
  • Patient Care
  • Efficient and reliable team player
  • Adaptable
  • Cash handling
  • Sales expertise
  • Stocking and Replenishing
  • To-Go Order Preparation
  • Point of Sale Knowledge
  • Hospitality Service Expertise
  • High-Volume Dining
  • Good listening skills
  • Creative problem solving
  • Technical Support
  • Administrative support
  • Medical terminology knowledge
  • Bilingual [Greek and English]
  • Problem-solving
  • Integrity
  • Dependability
  • Open-mindedness
  • Teamwork
  • Creativity
  • Organization
  • Willingness to learn
  • Customer Service
  • Punctuality
  • Reliability
  • Attention to detail
Work History
05/2020 to 09/2020 Resident Care Coordinator Senior Living Communities | Tega Cay, SC,
  • Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
  • Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
  • Hired and trained new staff members on facility policies, patient care and medicine distribution.
  • Trained service staff on latest policies and procedures.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Maintained excellent attendance record, consistently arriving to work on time.
05/2016 to 03/2020 Certified Medication Aide Adventist Health System | Boca Raton, FL,
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Kept digital records of patient details, medications, billing and other activities.
  • Administered prescribed drugs to high-volume patient caseload.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Reported changes in patient status regarding drug therapy.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Kept close eye on behavior and emotional responses of clients, consulting with doctors to address concerns and protect each person from any harm.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Checked vital signs on frequent basis and contacted doctors regarding any patient health concerns or behavioral changes.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Checked supply availability and laid out instruments for patient rooms.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Maintained best-in-class standards for individualized care in unit by continuously checking in with patients and families and quickly providing care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
10/2014 to 12/2019 Certified Nursing Assistant Human Good | San Luis Obispo, CA,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
03/2006 to 11/2015 To-Go Server Meritage Hospitality Group Inc | Colchester, CT,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
Education
Expected in 12/2020 Bachelor of Science | Psychology University of North Carolina At Charlotte, Charlotte, NC GPA:
  • Minored in Biology
Expected in 05/2018 Associate of Applied Science | General Education Rowan-Cabarrus Community College, Salisbury, NC GPA:
Certifications
  • First Aid/CPR Certified

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Resume Overview

School Attended
  • University of North Carolina At Charlotte
  • Rowan-Cabarrus Community College
Job Titles Held:
  • Resident Care Coordinator
  • Certified Medication Aide
  • Certified Nursing Assistant
  • To-Go Server
Degrees
  • Bachelor of Science
  • Associate of Applied Science