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resident care coordinator resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Invested Resident Care Coordinator with 4 years of experience in a facility coordinating all aspects of ADLs for patients needing all levels of care. Excellent organization skills with a kind and personable demeanor and ability to work long, irregular hours. Looking and ready for a position on a team committed to outstanding, individualized and comprehensive care. Focused and attentive Medication Aide. Energetic and personable with thorough knowledge of medication, potential side effects and adverse reactions. Well-versed in monitoring vital signs for indications of medication issues and general health changes. Empathetic individual commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.

Skills
  • Cerner Medical Charting expert
  • Team management
  • Project organization
  • Business operations
  • MS Office
  • Vital signs monitoring
  • Medication Administration
  • EMR / EHR
  • Direct Patient Care
  • Responding to emergencies
  • Transporting patients
  • Dementia and Alzheimer's knowledge
  • Patient Relations
  • Efficient and reliable team player
  • Adaptable
  • Dining area maintenance
  • Hospitality Service Expertise
  • Good listening skills
  • Technical Support
  • Medical terminology knowledge
  • Problem-solving
  • Dependability
  • Teamwork
  • Organization
  • Customer Service
  • Attention to detail
  • Problem resolution
  • Supervision
  • Process improvement
  • Relationship development
  • Operational improvement
  • Logs management
  • Medical Records Management
  • Companionship and emotional support
  • Patient Management
  • Patient Assessments
  • Chronic disease management
  • Documenting behaviors
  • Infection Control and Aseptic Procedures
  • Compassionate
  • Cash handling
  • Sales expertise
  • High-Volume Dining
  • Creative problem solving
  • Administrative support
  • Bilingual [Greek and English]
  • Integrity
  • Open-mindedness
  • Creativity
  • Willingness to learn
  • Punctuality
Work History
05/2020 to 09/2020 Resident Care Coordinator Sylvan Crossings | Fitchburg, WI,
  • Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
  • Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
  • Hired and trained new staff members on facility policies, patient care and medicine distribution.
  • Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
  • Trained service staff on latest policies and procedures.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
05/2016 to 03/2020 Certified Medication Aide Diversicare | Concord, AL,
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Kept digital records of patient details, medications, billing and other activities.
  • Reported changes in patient status regarding drug therapy.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Administered prescribed drugs to high-volume patient caseload.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Kept close eye on behavior and emotional responses of clients, consulting with doctors to address concerns and protect each person from any harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Checked vital signs on a frequent basis and contacted doctors regarding any patient health concerns or behavioral changes.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained best-in-class standards for individualized care in unit by continuously checking in with patients and families and quickly providing care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Checked supply availability and laid out instruments for patient rooms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
10/2014 to 12/2019 Certified Nursing Assistant Trinity Health Corporation | Springfield, MA,
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
03/2006 to 11/2015 To-Go Server 99 Restaurants | Plattsburgh, NY,
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Expected in 12/2020 to to Bachelor of Science | Psychology University of North Carolina At Charlotte, Charlotte, NC GPA:
  • Majored in Psychology
  • Minored in Biology
Expected in 05/2018 to to Associate of Applied Science | General Education Rowan-Cabarrus Community College, Salisbury, NC GPA:
Certifications
  • First Aid/CPR Certified
  • Certified Nurse Assistant (CNA)

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Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • Rowan-Cabarrus Community College

Job Titles Held:

  • Resident Care Coordinator
  • Certified Medication Aide
  • Certified Nursing Assistant
  • To-Go Server

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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