Resident Care Aide Resume Example Company Name

MelindaGoodman

Summary

Hardworking and reliable Customer Relations Specialist, with strong ability in customer service and Patient care. Offering Reliability, Leadership and

. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Clerical Writing
Active Listening Customer and Personal Service
Reading Comprehension Speaking
Time Management Computers and Electronics
Administration and Management Critical Thinking
Judgment and Decision Making Monitoring
Active Learning Education and Training
Staff Non-Commissioned Officer
Marine Corps Air Station Cherry Point － Marine Corps Air Station Cherry Point, NC
Resolve customer complaints or answer customers' questions regarding policies and
Procedures.
Supervise the work of office, administrative, or customer service employees to ensure
Adherence to quality standards, deadlines, and proper procedures, correcting errors or
Problems.
Provide employees with guidance in handling difficult or complex problems or in resolving
Nov 2016
Jun 2014
Mar 2006
Escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in
Conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be
Provided.
Discuss job performance problems with employees to identify causes and issues and to
Work on resolving problems.
Evaluate employees' job performance and conformance to regulations and recommend
Appropriate personnel action.
Administrative, Decision Making, Office equipment, Sales, Written
Advertising, Dictation, Payroll, Shipping

Cash register, Electronics, Personnel, Shorthand
Cash registers, Electronic mail, Phone systems, Staff training
Clerical, Fax machines, Copiers, Staffing
Com, Filing, Policies, Supervisory
Critical Thinking, Forms, Speaking, Tables
Clients, Insurance, Quality, Telephones
Customer, Inventory, Reading, Time Management
Service, Listening, Receiving, Transportation
Customer service, Mark, Recording, Type
Database management, Office, Repairs, Word
Databases, Office Administration, Research, Processing
Patient Care
Client relationship management
Medical terminology knowledge
Collecting vital signs
Helping with medication
Preparing meals
Performing patient intakes
Household organization
Documentation procedures expert
Monitoring fluids
Quality assurance controls
Patient relations
Quick problem solver
General housekeeping ability
Grooming and bathing assistance
Collecting specimens
Calm and level-headed under duress

Experience

Resident Care Aide
City, StateCompany Name/Jul 2018 to Current

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.

Inventory Control Specialist
City, StateCompany Name/Apr 1995 to Current

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Stamp, attach, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.

Pharmacy Technician
City, StateCompany Name/Jan 1998 to Sep 2014

Receive written prescription or refill requests and verify that information is complete and accurate.
Establish or maintain patient profiles, including lists of medications taken by individual patients.
Maintain proper storage and security conditions for drugs.
Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
Answer telephones, responding to questions or requests.
Mix pharmaceutical preparations, according to written prescriptions.
Clean and help maintain equipment or work areas and sterilize glassware, according to, 8432521769 melindagoodman86@yahoo.com, prescribed methods.
Price and file prescriptions that have been filled.
Prepare and process medical insurance claim forms and records.
Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
Operate cash registers to accept payment from customers.
Price stock and mark items for sale.
Transmitted daily bulk orders to maintain inventory levels.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Used 8-point check system to verify labeled prescriptions.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Prepared prescription transfers to other pharmacies.
Efficiently responded to voicemails from healthcare providers and customers.
Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Interpreted and processed medication orders under supervision of pharmacist.
Reviewed and monitored patient medication files and lab data in hospital setting.
Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.

Medical Assitant
City, StateCompany Name/

Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondence or other printed material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Provide services to customers, such as order placement or account information.
Conduct searches to find needed information, using such sources as the Internet.
Learn to operate new office technologies as they are developed and implemented.
Take dictation in shorthand or by machine and transcribe information.
Complete forms in accordance with company procedures.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.

Education and Training

Pharmacy Technician Penn Foster Career SchoolCity, State

Medical Assitant Diploma: Medical AssitantBrown Mackie CollegeCity, State

Certification in Medical Office Administration : Medical Office AdministrationMartinsburg CollegeCity, State

Bachelor of Arts: Human ServicesUniversity Of PhoenixMar 2006City, State

Volunteer

I have volunteered with the American Redcross since February of 2018 until Present doing various jobs within the organization.

Resume Overview

School Attended

Penn Foster Career School
Brown Mackie College
Martinsburg College
University Of Phoenix

Job Titles Held:

Resident Care Aide
Inventory Control Specialist
Pharmacy Technician
Medical Assitant

Degrees

Pharmacy Technician
Medical Assitant Diploma : Medical Assitant
Certification in Medical Office Administration : Medical Office Administration
Bachelor of Arts : Human Services

Resident Care Aide Resume Example

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