LiveCareer-Resume

resident care aide resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable Customer Relations Specialist, with strong ability in customer service and Patient care. Offering Reliability, Leadership and

. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Clerical Writing
  • Active Listening Customer and Personal Service
  • Reading Comprehension Speaking
  • Time Management Computers and Electronics
  • Administration and Management Critical Thinking
  • Judgment and Decision Making Monitoring
  • Active Learning Education and Training
  • Staff Non-Commissioned Officer
  • Marine Corps Air Station Cherry Point - Marine Corps Air Station Cherry Point, NC
  • Resolve customer complaints or answer customers' questions regarding policies and
  • Procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure
  • Adherence to quality standards, deadlines, and proper procedures, correcting errors or
  • Problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving
  • Nov 2016
  • Jun 2014
  • Mar 2006
  • Escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in
  • Conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be
  • Provided.
  • Discuss job performance problems with employees to identify causes and issues and to
  • Work on resolving problems.
  • Evaluate employees' job performance and conformance to regulations and recommend
  • Appropriate personnel action.
  • Administrative, Decision Making, Office equipment, Sales, Written
  • Advertising, Dictation, Payroll, Shipping
  • Cash register, Electronics, Personnel, Shorthand
  • Cash registers, Electronic mail, Phone systems, Staff training
  • Clerical, Fax machines, Copiers, Staffing
  • Com, Filing, Policies, Supervisory
  • Critical Thinking, Forms, Speaking, Tables
  • Clients, Insurance, Quality, Telephones
  • Customer, Inventory, Reading, Time Management
  • Service, Listening, Receiving, Transportation
  • Customer service, Mark, Recording, Type
  • Database management, Office, Repairs, Word
  • Databases, Office Administration, Research, Processing
  • Patient Care
  • Client relationship management
  • Medical terminology knowledge
  • Collecting vital signs
  • Helping with medication
  • Preparing meals
  • Performing patient intakes
  • Household organization
  • Documentation procedures expert
  • Monitoring fluids
  • Quality assurance controls
  • Patient relations
  • Quick problem solver
  • General housekeeping ability
  • Grooming and bathing assistance
  • Collecting specimens
  • Calm and level-headed under duress
Experience
Resident Care Aide, 07/2018 - Current
Dignity Health Mount Shasta, CA,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
Inventory Control Specialist, 04/1995 - Current
Balchem Corporation Salt Lake City, UT,
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Pharmacy Technician, 01/1998 - 09/2014
Iconma, L.L.C. Petoskey, MI,
  • Receive written prescription or refill requests and verify that information is complete and accurate.
  • Establish or maintain patient profiles, including lists of medications taken by individual patients.
  • Maintain proper storage and security conditions for drugs.
  • Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
  • Answer telephones, responding to questions or requests.
  • Mix pharmaceutical preparations, according to written prescriptions.
  • Clean and help maintain equipment or work areas and sterilize glassware, according to, 84325XXX69 resumesample@example.com, prescribed methods.
  • Price and file prescriptions that have been filled.
  • Prepare and process medical insurance claim forms and records.
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
  • Operate cash registers to accept payment from customers.
  • Price stock and mark items for sale.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Used 8-point check system to verify labeled prescriptions.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Prepared prescription transfers to other pharmacies.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Medical Assitant, -
Western Kentucky Pulmonary Clinic - Dr. Manoj Majmudar MD FCCP ABSM City, STATE,
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Learn to operate new office technologies as they are developed and implemented.
  • Take dictation in shorthand or by machine and transcribe information.
  • Complete forms in accordance with company procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Pharmacy Technician : , Expected in
-
Penn Foster Career School - Scranton, PA
GPA:
Status -
Medical Assitant Diploma: Medical Assitant, Expected in
-
Brown Mackie College - Hopkinsville, KY
GPA:
Status -
Certification in Medical Office Administration : Medical Office Administration: , Expected in
-
Martinsburg College - Martinsburg, WV
GPA:
Status -
Bachelor of Arts: Human Services, Expected in 03/2006
-
University Of Phoenix - Tempe, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Penn Foster Career School
  • Brown Mackie College
  • Martinsburg College
  • University Of Phoenix

Job Titles Held:

  • Resident Care Aide
  • Inventory Control Specialist
  • Pharmacy Technician
  • Medical Assitant

Degrees

  • Pharmacy Technician
  • Medical Assitant Diploma
  • Certification in Medical Office Administration : Medical Office Administration
  • Bachelor of Arts

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