Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am an Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents and offer enhanced care with flexible learning approach for patients. I have experience in medical facility settings providing guidance and encouragement to patients through physical and emotional support as well as being a Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Punctual individual enthusiastically handling numerous tasks, including activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift, including holidays. Skilled in ambulation assistance and patient transportation. Proactive Resident Aide committed to helping Certified Nurses Aides provide top-notch patient care. Skilled at patient care having knowledge of Pysch facility patients. Fantastic attention to detail and multitasking abilities. Dedicated nursing professional with history of meeting company goals utilizing consistent and organized practices to the capacity of my job description. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Certified Nurses Aide position in patient care environment. Ready to help the team achieve company goals.

  • Privacy and confidentiality
  • Patient Care
  • Case Management
  • Medication Administration
  • Dementia Knowledge
  • Patient Bathing
  • Cleaning
  • Meal Preparation
  • Emotional Support
  • Adaptive Equipment
  • Clinical Documentation
  • Infection Control
  • Patient Assessments
  • Supporting personal needs
  • Recording vital signs
  • Dementia and Alzheimer's knowledge
  • Documenting behaviors
  • Patient-focused care
  • Direct Patient Care
  • Responding to emergencies
  • Inpatient care
  • Wound care training
  • Feeding assistance expert
  • Companionship and emotional support
  • Observing responses
Work History
07/2021 to Current Resident Care Aide Common Spirit | Los Angeles, CA,
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Followed nutritional plans to prepare optimal meals.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
07/2020 to 12/2020 Cashier Fellowship Senior Living | Basking Ridge, NJ,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $375 or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over 200 - 300 customers per day.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Lifted up to 50 pounds at once to move heavy loads.
  • Set up new sales displays each month.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned cashier and key holder positions and provided backup at key times.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in PDI system.
05/2017 to 04/2019 Customer Service Representative Philips | Fargo, ND,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Regularly exceeded daily sales and product add-on quotas.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
06/2014 to 08/2014 Volunteer Seven Hills Foundation | Carver, MA,
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Tracked volunteer hours in spreadsheets.
  • Assisted with special events or programs.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Used strong interpersonal communication skills to convey information to others.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Supported program leaders with administrative support duties.
  • Provided immediate responses to questions from volunteers.
  • Supported staff with clerical work and other office tasks.
  • Freed full-time employees up for more critical work by completing clerical tasks and office work.
Expected in 05/2020 High School Diploma | Tivy High School, Kerrville, TX GPA:
  • Member of Tivy High School Golden Girls
  • Professional development taking medical classes for 3 years
  • Relevant Coursework Completed: Med Term & Health and Development

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