I am a Qualified CNA specializing in personal care and related services under direction, instruction and supervision of registered nurse. Also, diligent about keeping areas clean and organized to maintain healthful, safe environment. I am a compassionate person who is focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living, as well as skilled in preparing meals, maintaining organized living spaces, and documenting behaviors. I am Committed to emotional and social support to promote overall wellness. Knowledgeable and compassionate Nursing staff member with [Number]+ years of [Job Title] experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Skills
Household organization
Meal planning
Client relationship management
Patient Care
Communication
Team building
Friendly, positive attitude
Multitasking
Reliable and trustworthy
Critical thinking
PPE use
OSHA/HIPAA trained
CPR/AED certified
Supervision
Customer relations
Time Management
Orientating and training
Staff development
Product and service knowledge
Experience
Resident Aide, 04/2019 - Current Christian Living Communities – Greenwood Village, CO,
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Assisted residents with activities of daily living, including bathing, hygiene, mobility and nutrition.
Communicated resident concerns to staff and manager and made recommendations for changes.
Observe/reminders of self-administered prescriptions, complying with all medication tracking procedures.
Maintained confidential accurate records of resident status and treatment plans.
Positioned residents for comfort and to prevent skin pressure problems.
Implemented behavior modification techniques to maintain calm atmosphere.
Reported unusual symptoms and behaviors of residents to staff and manager.
Assessed status of residents continuously and reported observations to treatment team.
Supported residents during periods of emotional distress with calm, caring manner.
Assisted over 12 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Assistant Front End Manager, 10/2015 - 04/2019 Wegmans Food Markets – Zebulon, NC,
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed opening and closing procedures by reconciling sales records and cash transactions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Managed customer complaints and rectified issues to complete satisfaction.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Resolved customer problems by investigating issues, answering questions and building rapport.
Supervised team of 10 Cashiers and 5 baggers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Dental Assistant, 08/2017 - 10/2018 Unc Health Care Systems – Hillsborough, NC,
Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, and brushing techniques.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, extractions, and ortho appliances.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Assisted in application of sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Entered patient data into dental records system using eaglesoft/dentrix and observed all confidentiality rules to maintain patient privacy.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
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