Residence Manager resume example

• Articulate audit findings, risks and detailed recommendations to upper management.
• Conduct compliance reviews in accordance with state issued guidelines and internal policies and procedures.
• Monitor and evaluate the quality of the service program.
• Audit the MSC Unit, Day program, Supervised IRA and Supportive IRA to ensure they are in compliance with the policies and procedures of OPWDD.      

Key Accomplishments:

• Created an Internal Audit procedure for the Compliance Department.
• Developed and recommended new/revised procedures to reduced risk in compliance department.
• Implemented corrective action plans to resolve service and system issues, to improve agency's systems and to optimize the utilization of resources.

• Provided various rehabilitation and residential services.
• Supervised and monitored medical and other needs of individuals.
• Completed the final draft of the habilitation plan and Protective over site for individuals.
• Cited deficiencies in service delivery/documentation and take corrective actions.
• Recruited, supervised, scheduled and evaluated employees of the group home.
• Maintained necessary documentation in records, reports, and client file information.
• Administered acceptable work standards in all areas including attendance and punctuality.
• Ensured financial responsibility and accountability of residents' funds.
• Collaborated and communicated with upper management, Registered Nurse, MSC, day program and family members to implement necessary actions.

Key Accomplishments:

• Supervised 14 staff members and 10 part time staff members, with 3 shifts, and 7 consumers in a supervised IRA facility.
• Trained, coached and mentored staff members to ensure adequate competency.
• Reduced staff inefficiencies and incompetency by implementing designated programs where staff had specific roles that enhance employee morale.

• Assessed client's financial situations to develop strategic financial planning solutions.
• Strong relationship management and sales (influencing, advisory and acquisition).
• Responded to all customer inquiries thoroughly and professionally collaborated with the compliance department to eliminate procedural errors and margin breaks.