Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
High-performing Residence Manager with 6 years experience in a supervised IRA,ICF and supportive IRA. Successful at ensuring high standards of culturally competent care for wide variety of resident's with diverse needs.
SCIP, AMAP, CPR, First Aid, Incident Investigator Certificate (IAC) and Defensive Driving

Effective leader 

Staff training/development Organized

Exceptional interpersonal communication  

Conflict resolution


Efficient multi-tasker

Work History
09/2015 to Current Residence Manager St. Catherine Of Siena | Farmingdale, NY,
  • Serve as an expert and model in the understanding of each resident's needs and special alerts, and the implementation of their behavior and goal plans.
  • Ensure proper implementation and documentation of individual treatment plans and group recreational programming.
  • Respond to emergencies, crises, and unforeseen circumstances in a responsible and conscientious manner, consulting with agency administration as necessary and appropriate.
09/2012 to Current Quality Assurance Manager Agilent Technologies, Inc. | Lexington, MA,
  • Articulate audit findings, risks and detailed recommendations to upper management.
  • Conduct compliance reviews in accordance with state issued guidelines and internal policies and procedures.
  • Monitor and evaluate the quality of the service program.
  • Audit the MSC Unit, Day program, Supervised IRA and Supportive IRA to ensure they are in compliance with the policies and procedures of OPWDD.      

Key Accomplishments:

  • Created an Internal Audit procedure for the Compliance Department.
  • Developed and recommended new/revised procedures to reduced risk in compliance department.
  • Implemented corrective action plans to resolve service and system issues, to improve agency's systems and to optimize the utilization of resources.
06/2010 to 05/2015 Residence Manager St. Catherine Of Siena | Port Jefferson Station, NY,
  • Provided various rehabilitation and residential services.
  • Supervised and monitored medical and other needs of individuals.
  • Completed the final draft of the habilitation plan and Protective over site for individuals.
  • Cited deficiencies in service delivery/documentation and take corrective actions.
  • Recruited, supervised, scheduled and evaluated employees of the group home.
  • Maintained necessary documentation in records, reports, and client file information.
  • Administered acceptable work standards in all areas including attendance and punctuality.
  • Ensured financial responsibility and accountability of residents' funds.
  • Collaborated and communicated with upper management, Registered Nurse, MSC, day program and family members to implement necessary actions.

Key Accomplishments:

  • Supervised 14 staff members and 10 part time staff members, with 3 shifts, and 7 consumers in a supervised IRA facility.
  • Trained, coached and mentored staff members to ensure adequate competency.
  • Reduced staff inefficiencies and incompetency by implementing designated programs where staff had specific roles that enhance employee morale.
02/2010 to 05/2010 Personal Banker Shore Bancshares | Ocean City, MD,
  • Assessed client's financial situations to develop strategic financial planning solutions.
  • Strong relationship management and sales (influencing, advisory and acquisition).
  • Responded to all customer inquiries thoroughly and professionally collaborated with the compliance department to eliminate procedural errors and margin breaks.
Expected in June 2013 MBA | Business Administration and Finance DeVry University, Keller Graduate School of Management, New York, NY GPA:
  • 3.4/4.0 GPA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • DeVry University, Keller Graduate School of Management

Job Titles Held:

  • Residence Manager
  • Quality Assurance Manager
  • Residence Manager
  • Personal Banker


  • MBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: