Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 4 years in a demanding call center environment as a Customer Service Representative and Dispute Resolution. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer Service Representative who achieves high levels of customer satisfaction.
Skills
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Work History
Research/ Remediation Specialist 2, 11/2013 - 03/2016
Zendesk – OH, State,
Zendesk – OH, State,
- Offer research, attention to detail and organizational and problem solving skills.
- Review all documentation for accuracy, quality and compliance.
- Developed written documents and reports related to programs and operations.
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Handled various accounting transactions.
- Data Entry
Online Customer Service Represenative 2, 01/2012 - 11/2013
WELLS FARGO BANK – City, STATE,
WELLS FARGO BANK – City, STATE,
- Organized and removed online banking files no longer in use.
- Created member account profiles on Wells Fargo's online banking program.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Team Lead, 2010 - 11/2011
J&L DISTRIBUTING – City, STATE,
J&L DISTRIBUTING – City, STATE,
- Negotiated prices, terms of sales and service agreements.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained all incoming sales team members.
- Attended sales training camp and brought best practices leadership back to the company.
- Calculated sales commission for sales team of 20+ reps.
- Researched and customized service proposals for clients.
Education
High School Diploma: , Expected in 2000
WOODS CROSS HIGH SCHOOL - Woods Cross, UT
WOODS CROSS HIGH SCHOOL - Woods Cross, UT
Associate of Arts: Business Administration, Expected in Current
Portland Community College - Hillsboro, Oregon
Portland Community College - Hillsboro, Oregon
- Coursework in Finance
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School Attended
- WOODS CROSS HIGH SCHOOL
- Portland Community College
Job Titles Held:
- Research/ Remediation Specialist 2
- Online Customer Service Represenative 2
- Team Lead
Degrees
- High School Diploma
- Associate of Arts
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