- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator withĀ 4 years in a demanding call center environment as a Customer Service Representative and Dispute Resolution. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer Service Representative who achieves high levels of customer satisfaction.
- Customer service award
- Skilled in call center operations
- Strong problem solving aptitude
- Persuasive speaker
- Quick learner
- Strong interpersonal skills
- Strong customer relations
| - Strong problem-solving capabilities
- Self-sufficient
- Energetic and proactive
- Excellent work ethic
- Creative problem solver
- MS Windows proficient
|
Research/ Remediation Specialist 2, 11/2013 - 03/2016
Zendesk ā OH, State, - Offer research, attention to detail and organizational and problem solving skills.
- Review all documentation for accuracy, quality and compliance.
- Developed written documents and reports related to programs and operations.
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Handled various accounting transactions.
- Data Entry
Online Customer Service Represenative 2, 01/2012 - 11/2013
WELLS FARGO BANK ā City, STATE, Ā
- Organized and removed online banking files no longer in use.
- Created member account profiles onĀ Wells Fargo'sĀ online banking program.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Team Lead, 2010 - 11/2011
J&L DISTRIBUTING ā City, STATE, - Negotiated prices, terms of sales and service agreements.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained all incoming sales team members.
- Attended sales training camp and brought best practices leadership back to the company.
- Calculated sales commission for sales team of 20+ reps.
- Researched and customized service proposals for clients.
High School Diploma: , Expected in 2000
-
WOODS CROSS HIGH SCHOOL - Woods Cross, UT
GPA:
Ā
Associate of Arts: Business Administration, Expected in Current
-
Portland Community College - Hillsboro, Oregon
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Personalization
- Strong Summary
- Target Job
- Typos