Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 4 years in a demanding call center environment as a Customer Service Representative and Dispute Resolution. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer Service Representative who achieves high levels of customer satisfaction.
Skills
  • Customer service award
  • Skilled in call center operations
  • Strong problem solving aptitude
  • Persuasive speaker
  • Quick learner
  • Strong interpersonal skills
  • Strong customer relations
  • Strong problem-solving capabilities
  • Self-sufficient
  • Energetic and proactive
  • Excellent work ethic
  • Creative problem solver
  • MS Windows proficient
Work History
Research/ Remediation Specialist 2, 11/2013 - 03/2016
Zendesk OH, State,
  • Offer research, attention to detail and organizational and problem solving skills.
  • Review all documentation for accuracy, quality and compliance.
  • Developed written documents and reports related to programs and operations.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Handled various accounting transactions.
  • Data Entry
Online Customer Service Represenative 2, 01/2012 - 11/2013
WELLS FARGO BANK City, STATE,

     

  • Organized and removed online banking files no longer in use.
  • Created member account profiles on Wells Fargo's online banking program.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Team Lead, 2010 - 11/2011
J&L DISTRIBUTING City, STATE,
  • Negotiated prices, terms of sales and service agreements.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained all incoming sales team members.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Calculated sales commission for sales team of 20+ reps.
  • Researched and customized service proposals for clients.
Education
High School Diploma: , Expected in 2000
-
WOODS CROSS HIGH SCHOOL - Woods Cross, UT
GPA:

 

Associate of Arts: Business Administration, Expected in Current
-
Portland Community College - Hillsboro, Oregon
GPA:
  • Coursework in Finance

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Resume Overview

School Attended

  • WOODS CROSS HIGH SCHOOL
  • Portland Community College

Job Titles Held:

  • Research/ Remediation Specialist 2
  • Online Customer Service Represenative 2
  • Team Lead

Degrees

  • High School Diploma
  • Associate of Arts

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