Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator withĀ 4 years in a demanding call center environment as a Customer Service Representative and Dispute Resolution. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer Service Representative who achieves high levels of customer satisfaction.
Skills
  • Customer service award
  • Skilled in call center operations
  • Strong problem solving aptitude
  • Persuasive speaker
  • Quick learner
  • Strong interpersonal skills
  • Strong customer relations
  • Strong problem-solving capabilities
  • Self-sufficient
  • Energetic and proactive
  • Excellent work ethic
  • Creative problem solver
  • MS Windows proficient
Work History
Research/ Remediation Specialist 2, 11/2013 - 03/2016
Zendesk – OH, State,
  • Offer research, attention to detail and organizational and problem solving skills.
  • Review all documentation for accuracy, quality and compliance.
  • Developed written documents and reports related to programs and operations.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Handled various accounting transactions.
  • Data Entry
Online Customer Service Represenative 2, 01/2012 - 11/2013
WELLS FARGO BANK – City, STATE,

    Ā 

  • Organized and removed online banking files no longer in use.
  • Created member account profiles onĀ Wells Fargo'sĀ online banking program.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Team Lead, 2010 - 11/2011
J&L DISTRIBUTING – City, STATE,
  • Negotiated prices, terms of sales and service agreements.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained all incoming sales team members.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Calculated sales commission for sales team of 20+ reps.
  • Researched and customized service proposals for clients.
Education
High School Diploma: , Expected in 2000
-
WOODS CROSS HIGH SCHOOL - Woods Cross, UT
GPA:

Ā 

Associate of Arts: Business Administration, Expected in Current
-
Portland Community College - Hillsboro, Oregon
GPA:
  • Coursework in Finance

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good

resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • WOODS CROSS HIGH SCHOOL
  • Portland Community College

Job Titles Held:

  • Research/ Remediation Specialist 2
  • Online Customer Service Represenative 2
  • Team Lead

Degrees

  • High School Diploma
  • Associate of Arts

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

*As seen in: