Executive Office Analyst - review and research escalated customer concerns that are issued to the Board of Directors, CEO and other leaders of Wells Fargo.
Daily duties include underwriting, regulatory compliance, fraud, fair lending and servicing.
Daily Communication with customers, merchants, clients, executives, agencies and bankers.
Perform reviews and decide the appropriate course of action for the concern and fully identify the issues.
Maintain high consistent quality.
Utilize multiple systems and departments to research complex issues or areas of concern.
Recognize trends; bring those trends to managements attention along with ways to improve customer or team member experience or response time.
Processing home mortgages to ensure Underwriting has used and included the correct documentation.
Assisted in developing, implementing and training procedures for Second Level Review Loan Adjustors.
Partnered with Second Level Review Underwriting management to ensure compliance, regulations and quality is being maintained.
Building relationships with underwriting teams and other partners to ensure compliance and quality work is being completed.
Collaborate with Compliance, Bankruptcy and Foreclosure partners to ensure adherence with company and government guidelines.
Trained all team members in multiple portfolios.
Assisted in rollouts of new programs and systems.
Reviewing, Analyzing, Approving individual consumer request and products within company and industry guidelines.
Reviewing and ensuring all loan documents including income and expenses are properly documented and complete.
Reviewing of financial statements, credit reports, applicable rations (i.e. Debt ratios, Loan to Value) and other supporting documents.
Performing high level cash flows to show the customer has the proper income to hold the approval of the mortgage or the loan modification.
Strong proficiency in credit policy and staying abreast of any changes in the underwriting provisions.
Strong ability to adjust and move with a quick paced work environment.
Proficient in multiple portfolios. FHA, FHLMC, FNMA, VA and Bank in Private
Multiple system knowledge. MSP, FDR, ICMP
Assisted with managerial functions of running a team of 12-24 collectors.
Handled complex customer and employee situations.
Operate within the policies and procedures of the business line.
Organized and provided training for new and current team members.
Responsible for and provide team members with feedback to assist them in achieving their personal goal and career development.
Led and educated team members on customer relationship management techniques.
Compliance monitoring on a daily basis.
Communicated and reinforced policy changes that have a compliance impact.
Train team members on new and current programs.
Research and remediate credit card accounts.
Track information and address any trending items.
Provide feedback regarding trends, present possible solutions to trends.
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