Seeking a position in management that would utilize skills in program management to improve operations within an organization. Demonstrated ability to develop and implement policies and procedures that direct and support the division of services.
Professional Experience
Research Manager August 2015 to CurrentWalter Reed National Military Medical Center- John P. Murtha Cancer Center － Bethesda, MD
Assume overall responsibility for the preparation of protocols, finalization of monitoring and data management options, Ethics committee approval, development of recruitment strategies to increase patient randomization into the trial, the provision of clinical trial materials, and management of the trial.
Ensure that all aspects of GCP are complied with at all times through provision of training at start-up and initiation meetings for clinical trials and on-going SOP development.
Coordinate the smooth monitoring of all trials by identifying and managing qualified staff, establishing audit procedures and ensuring that data is entered into the database in a timely fashion.
Participate on corporate global clinical research teams ensuring that colleagues are updated on all relevant issues.
Ensure the smooth running of the clinical research department by developing systems to track projects including all study, investigator and ethical review board information, patient recruitment activity and financial management.
Ensure responsibility for the financial management of the clinical trial program including budget planning, resource allocation and preparation of quarterly reports.
Program Manager May 2009 to August 2015Walter Reed National Military Medical Center-Traumatic Brain Injury Inpatient Unit － Bethesda, MD
Traumatic Brain Injury Inpatient Unit Complete various special projects which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports.
Creating and managing department's budget for purchases -Manage space planning, renovation, and allocation.
Conduct strategic analyses of Department requirements to provide input on developing an overall strategic sourcing plan for the Department.
Analyze performance of procurement activities against various procurement indicators and goals.
Assistance in tracking/monitoring contract actions to ensure compliance with GSA policy, administrative procedures, regulations, and statutes.
Monitor the delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load, government regulation and policies.
Ensure that staff are trained and educated in MTF and clinic Regulations.
Review internal policies and procedures and update as needed.
Function as the clinic liaison with patients, clinics and administration services and facilities.
Maintain on-site medical records administration and ensuring that all regulations governing the release of information is followed.
Establish, organize and maintain medical records in the proper sequence ensuring all necessary forms and documents are present, accurate and complete in accordance with various current regulatory requirements.
Collect and validate data related to the operations of the WRNMMC/ DMHRSi timesheets through the auditing process.
This involves the development of collection systems, education of civilian, military and contract staff members.
Input data into hospital computerized system and compile reports for management use.
Route reports to core departments for corrections Liaison between the department, internal departments, and external businesses to troubleshoot problems and provide solutions.
Work in partnership with staff members in the Division to answer division related inquiries and handling complaints.
Trains staff on department guidelines to include but not limited to department SOP, HIPPA, and Essentris.
Analyze the deviation from normal work output within the department by collecting, arranging, analyzing, and interpreting statistical data.
Examine and implement Department of Defense, Department of Navy and Regional policy and procedure requirements for civilian and manpower reporting throughout the department.
Program Analyst July 2008 to May 2009Walter Reed National Military Medical Center-Internal Medicine Medical Home Department － Bethesda, MD
Examine patient consultations and ensure hospital guidelines are met.
Manage and appoint patient referrals to specialty clinics.
Track the status of patient appointments to correspond with providers.
Administer provider's appointment schedules in AHLTA.
Receive and process patient information, making certain that the patient's record contains accurate information.
Acquire information and supply data and reports to expedite the treatment of patients.
Deliver presentations that express the department's goals and concepts.
Meeting expected assignment deadlines providing high quality in completion.
Administrative Assistant September 2007 to July 2008Walter Reed National Military Medical Center-Adult Behavioral Health － Bethesda, MD
Behavioral Health Make appropriate referrals to Health Benefits Advisors (HBA).
Provide liaison to Patient Escort, Customer Service, TRICARE, and direction to all areas within the command.
Perform all necessary CHCS functions.
Manage and create schedules for providers.
Provide quality and professional customer service including assistance with inquiries where possible and direct appropriately.
Education
Bachelor of Science : Psychology, 2008University of Maryland University College － Rockville, MDPsychology
Skills
Encompass knowledge of budgets and budget process including mathematical and accounting skills, and the ability to make sound financial decisions.
Deep understanding of database usage, report generation, budget forecasting and data analysis.
Ability to proceed on own initiative using independent judgment and discretion.
Possess excellent verbal and written communication skills, leadership and organizational skills, and interpersonal and time management skills.
Maintain knowledge of policies, and procedures of Walter Reed National Military Medical Center, and the MHS.
Attain knowledge of computer technology, including word processing, spreadsheet, database, and graphic software in order to prepare publication reports, and business correspondence.
Skilled in office management and administrative procedures, and the ability to supervise and review the work of employees.
Proficient knowledge of specialized terminology including medical, legal, and military.
Experienced in interacting with professional, administrative and higher level management personnel.
