Research And Adjustment Rep Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

  • MS Office proficient
  • Excellent communication skills
  • Exceptional customer service
  • Organized
  • Team player
  • Strong work ethic
  • Self motivated
  • Punctual and quick learner
  • Heavily involved with training new associates to become efficient in daily processes.
  • Submitted various save a step ideas to reduce time and money for the company.
  • Received multiple recognition awards for customer satisfaction and producing error free work

01/2013 to Current
Research and Adjustment Rep. Bank Of America September 2002 To Present City, STATE,
  • Resolves forward presentment adjustments monetary and non-monetary cases resulting from differences in the proof and check processing internal & external.
  • Responsible to process any Non-conforming Image (NI) cases. These requests usually come back from FED or other Financial Institutions where the image is bad.
  • Utilize multiple bank systems including Boss Fast, Image View, LEAN, Resolve Check, Fedline, Viewpoint & SVPCO for daily process
  • Submit adjustment to various financial institution
03/2006 to 01/2013
Sr. Operations Rep. , ,
  • •Responsible for processing IRX Incoming Returns items deposited at BAC and payment made at BAC where the paying bank has returned the item to BAC unpaid for various reasons.
  • Responsible for process all Outgoing Returns which we received from Check Fraud Claim and other line of business. Outgoing Returns are items drawn on BAC account which for some reason will not pay.
  • Monitored and responded to any escalation emails timely to avoid customer impact.
  • Met all set deadlines with 0% customer impact
  • Utilized multiple bank systems including Document Direct, Boss Fast, AAF (Automate Application Feed), IRX Incoming Returns, IGLs, FDES for daily process.
  • Audit account by researching and resolving customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
08/2002 to 03/2006
Cash Services Rep. , ,
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Adhered to Bank of America security and audit procedures.
  • Reported daily averages and shortages to the operations department.
  • Received recognition for top processor for six months
  • Processed corporate deposits
  • Adjusted customer deposits
Expected in 2002
: Banking Professional/ Data Entry
HACLA - Los Angeles, CA

Expected in 2000
: Nursing Assistant/Home Health Aide
Central Medical Center - Los Angeles, Ca

United Way, March of Dimes, Jr. Achievement and Adopt a Family

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Central Medical Center
Job Titles Held:
  • Research and Adjustment Rep.
  • Sr. Operations Rep.
  • Cash Services Rep.

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