- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
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- Date of Birth:
- India:
- single:
Tech-savvy Research Analyst with exceptional skills in Microsoft Word, TLO, idiCore and Online searching for client information. Friendly and organized with superb time management skills. Strengths include account management, quantitative analysis and quality control. Outstanding oral and written communication skills.
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Anexinet – Blue Bell, PA,
Responsible for finding, entering and verifying leads in Salesforce.
- Job duties consist of researching contact information for musical artists, managers and songwriters using all available tools.
- Responsible for updating customer information in Salesforce CRM.
- Create new leads in Salesforce using information from musician referrals, music events, social media and private event rosters.
- Answer and triage inbound calls and inquiries. Enter new applications sent by clients.
- Follow up with the company sales team regarding the new applications and voicemails received.
- Research, download and format reports of unclaimed song credits using company approved web tools.
- Assist with legal requests by finding relevant court cases, divorce decrees and tax liens.
- Help create event and contact lists before and after any Sound Royalties sponsored industry events.
- Supervised a team of people when necessary and arranged and performed training sessions for new employees using PDF slideshow presentations.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Assisted the Royalty Support department by answer client Inquiry incoming calls
- Work with various departments to answer client account questions
- Worked closely with SalesForce admin on special projects as needed (data clean up, testing features, added notes for updates)
Mass Bay Credit Union – Quincy, MA,
- Enhanced productivity by staying on call scripts and maintaining control over direction of conversations.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion, and access to services.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Connecticut School of Broadcasting - West Palm Beach, FL,
New Utrecht High School - Brooklyn, NY
Additional Retail Experience
- Customer Service: Target and Brandsmart
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School Attended
- Connecticut School of Broadcasting
- New Utrecht High School
Job Titles Held:
- Research Analyst
- Call Center Representative
Degrees
- Degree in Radio, Media And Broadcasting
- GED
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