Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Tech-savvy Research Analyst with exceptional skills in Microsoft Word, TLO, idiCore and Online searching for client information. Friendly and organized with superb time management skills. Strengths include account management, quantitative analysis and quality control. Outstanding oral and written communication skills.

  • Quality control enhancement
  • Search Engine Optimization
  • Strong Analytical Skills
  • High attention to detail
  • Excellent communication abilities
  • File management
  • Data collection and organization
  • Quality assurance control
  • Data analysis
  • Detail oriented with strong organizational skills
  • Customer service focused
  • Ability to multi-task, prioritize and meet deadlines
  • Proficient in Word, Excel and PowerPoint
Work History
Research Analyst, 01/2018 - Current
Anexinet Blue Bell, PA,

Responsible for finding, entering and verifying leads in Salesforce.

  • Job duties consist of researching contact information for musical artists, managers and songwriters using all available tools.
  • Responsible for updating customer information in Salesforce CRM.
  • Create new leads in Salesforce using information from musician referrals, music events, social media and private event rosters.
  • Answer and triage inbound calls and inquiries. Enter new applications sent by clients.
  • Follow up with the company sales team regarding the new applications and voicemails received.
  • Research, download and format reports of unclaimed song credits using company approved web tools.
  • Assist with legal requests by finding relevant court cases, divorce decrees and tax liens.
  • Help create event and contact lists before and after any Sound Royalties sponsored industry events.
  • Supervised a team of people when necessary and arranged and performed training sessions for new employees using PDF slideshow presentations.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.
  • Streamlined research processes to meet tight deadlines for multiple projects.
  • Assisted the Royalty Support department by answer client Inquiry incoming calls
  • Work with various departments to answer client account questions
  • Worked closely with SalesForce admin on special projects as needed (data clean up, testing features, added notes for updates)
Call Center Representative, 05/2013 - 01/2018
Mass Bay Credit Union Quincy, MA,
  • Enhanced productivity by staying on call scripts and maintaining control over direction of conversations.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on company systems, form completion, and access to services.
  • Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Degree in Radio, Media And Broadcasting: Radio, Media And Broadcasting , Expected in 06/2006
Connecticut School of Broadcasting - West Palm Beach, FL,
GED: , Expected in 06/2001
New Utrecht High School - Brooklyn, NY
Additional Information

Additional Retail Experience

  • Customer Service: Target and Brandsmart

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School Attended

  • Connecticut School of Broadcasting
  • New Utrecht High School

Job Titles Held:

  • Research Analyst
  • Call Center Representative


  • Degree in Radio, Media And Broadcasting
  • GED

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